The food was fresh, hot/cold as appropriate. It was easy to converse with other guests. Staff were so friendly and always ready to help. Housekeeping gave us the support we requested, and left us alone when asked.

Well. The toilet was problematic. It was low to the ground, and as seniors a bit difficult to get up. The water level in the bowel was so high that my husband's hand got wet when using tp.

Front desk staff was extremely helpful and kind. She got us a room immediately and they even had a manager appreciation event going on that said drinks included come on in! It was so welcoming. Breakfast was delicious with tons of options. Everything was spotless in our room. Beds and sheets were so comfortable. Pool was so clean. Gym was amazing.

The one and only downfall was just the chlorine or something in the pool room that our eyes were burning so badly for quite awhile. Like chopping onions burning! The kids weren’t phased by it but us adults and another guest had to leave and stand outside.

Really appreciated the bonus room, the place was clean and comfortable, and the beds and pillows were so comfortable. I liked that there was a pool and excercise room. Very nice!

The hotel desk person may have been busy, but didn’t even smile back at me when I smiled at her before we left.

Everything about this hotel was wonderful. We were in Spokane for a family emergency. The staff went out of their way for us to make sure we had everything we needed. It was clean, the pool area was clean. It was wonderful, I will stay here again

Everything was beyond exceptional

The staff was very respectful. The rooms where clean & the beds where comfortable. Breakfast was tasty. The swimming pool wasn't freezing it was perfect temperature.

The OJ & apple juice was watered-down. The toilets did flush so well. The hot tub was out of order.

The refrigerator and microwave were very handy. The staff was very friendly. The breakfast was great and the attentiveness by the staff to keep the breakfast area clean and well stocked was great. The pool and hot tub were a hit with the grandkids. We will definitely be coming back.

We were in room 212 and our coffee machine didn't work. I let the front desk know that someone was getting high on our floor. Her response was that they really couldn't do anything because she couldn't go room by room. I asked her "Isn't the hotel non-smoking?" She asked what floor it was again and said "she'd look into it"...

Great breakfast, amazing housekeeping staff, and cleanliness of hotel.

The pools chlorine was very strong and no ventilation in pool area and no fan in bathroom in our room.

Great, attentive and friendly staff. Nice pool. Great food offerings for afternoon snack and breakfast. Very clean and new appearance. Good brewpub/restaurant across the parking lot.

Nothing

It was very clean and friendly! The pool was very clean and inviting! The handicapped lift into the pool was a very pleasant surprise! I would definitely recommend this for families and I will return!

Hotel clean and tidy and in a great location. The room looked really smart and the bed was comfy. The shower was anazing!!

The only thing we think was weird was that the sink wasnt in the bathroom