Breakfast Staff and food was Awesome , Friendly and very professional , so was the front desk and Maid service staff

First. Because we used BOOKING.com a 3rd party I was unable to get a military rate or discount. Also Booking.com didn't give me a military rate or discount. What I'm finally figuring out is to not use 3rd party booking agencies they don't allow for discounts that are available. Also, I wasn't told up front that the cost of my room had a 11.13 booking.com charge added per day. another reason not to use 3rd party booking agents in the future

We usually stay at this hotel for our yearly trip to the family reunion(husband's family) It's very close to the park where the reunion is held. It's also nice ti be close to the freeway, Walmart across the street basically, and burger King right next door for any late night snacks! Even though the hotel gives a free drink and liklght snack when you arrive(from check in until 10p) and the breakfast is pretty great, too.. my kids love the pool. I like the work out room. See you guys next year

One of the coffee cups in our room was used and had coffee rings in the bottom. We shared the clean cup. Pretty sure one of the kids used it anyway! Gross.

First time ever that the hotel called the morning of our stay to confirm our special request and see if there was anything else that we needed. The room was exceptional, and even though there were not many outlets, the furniture was away from the walls enough to get to the available outlets (most places cram everything to the walls to make it look bigger). Nice layout and their attention to detail in even the room construction was obvious this was not just another hotel. Breakfast was also great, best of all the places we stayed at with multiple choices of hot foods. Staff was very courteous and we were able to pre-check-in which made our check-in quick.

That this regional hotel chain doesn't have any hotels closer to home, we would love to stay there more.

Really great staff. Exceptional customer service. Great breakfast buffet. Great location, and we enjoyed walking the trail behind the hotel next to the river.

Expensive for 2 nights. Rate increase due to Washington Music Educators events in Yakima. Two nights for over $600 was very expensive. Hotel in need of upgrade. No fan in bathroom, in need of more electrical outlets, or lamps with plug-ins.

Check-in desk staff friendly and helpful; facilities were clean; adult daughter enjoyed the use of the indoor pool, hot tub and gym; buffet breakfast and evening cocktail included; conveniently located near downtown restaurants; beds and pillows were so incredibly comfy. The walking path along the Yakima River, located immediately adjacent to the hotel property, was a fantastic bonus.

Can't think of a thing.

I’ve stayed there 3-4 times prior and it is always clean and staff is friendly. This time, however, they shined through some adversity! I brought my wife and 8-year-old daughter so they could swim and relax while I worked. We checked in Thursday at 4pm and went to the pool. Uh oh… the pool had a safety issue and had to be closed until it could be repaired. Needless to say my daughter was sad! Before I could even ask the manager Eric offered us free desserts and other stuff and graciously extended us a late checkout way beyond normal(3pm)! They expected the pool to be available by mid morning. I went off to work and my texted a while later. Well the pool won’t be fixed for a while so probably not until after we check out 🥲. However they stepped up once again with Brittany bringing chocolate cake to the room for my daughter and Sarah saying the pool was ready and we could stay as long as we wanted!!! They also waived the pet fee for our German Shepherd:) The hotel has always been pleasant but how they handled this situation was outstanding! I cannot recommend them enough! Kelly

Loved everything

Breakfast was a step up from a Hampton Inn and a step down from a Hilton Garden Inn. This was the first time staying at an Oxford Suite other than your location in Bend, OR where we stay for special occasions as we live in there. We would come back and as a matter of a fact we are staying there on our return home on July 14, 2024.

Have coffee available after 9am when your breakfast service closes.

A great rest stop for people driving to or from Canada. The pool was just the right temperature, the gym was fine and the hot tub helped me relax. I appreciated it being open early in the morning and late at night. The breakfast was very good too. I had porridge (oatmeal) and when I asked for syrup the chef went to the kitchen to get me some. What was particularly nice was a happy hour reception with a glass of wine at the bar and an excellent soup with fresh bread sticks that went on until 10:30 pm. So appreciative that you support traveler's late at night and don't shut things down early. There's a walk along the river on a paved path if you want outdoor exercise. The room was really comfortable with a large king bed and bath tub. I believe most of the rooms have balconies and look over the river, so you may not need to ask for one that faces that way. If you need supplies there's a Walmart across the road - my husband needed batteries for his computer mouse. This hotel really makes you feel welcome and pays attention to the little details that make a difference.

Everything was good - there was nothing we didn't like.

I thought breakfast was great and thanks for not having tv's in there with FOX News on. We also really liked the complimentary drink in the evening and a bar/place to eat in the evening where we didn't have to leave the building. The patios, trail and being by the river were also very pleasant and unexpected bonuses!!

I can't think of anything that could have been better.

we are on a road trip in Washington and Oregon and this is the best hotel of the 7 we have stayed in. I paid $12 for an upgrade for a room on 4th floor overlooking river with a balcony - well worht it. Excellent breakfast as well. Room was spacious, quiet and clean. Great water pressure for shower. Would definitely stay there again if in area, Great location for visiting Mount Ranier

Nothing - hotel was superb