The staff was the best part of this hotel. Everyone was super friendly and very helpful.

The halls were too dimly lit. The furniture in the dining area was outdated and heavy to move. It was hard to push yourself into the table. The breakfast was the same both days and not well supplied. Eggs were missing but sausage was plentiful. Bacon and eggs were missing together. It seemed the hotel was short staffed. Also, I always think breakfast should be available until 10AM EVERY DAY as people, on vacation, would like to sleep a little longer in the morning! Also, the room needed another chair. A desk chair is not enough for 2 guests! Ever! The room was poorly lit too.

breakfast very satisfying. Wish I could make pancakes that easy at home, good that I can't! food offerings were fresh and presented well. Could see that staff was always attentive. All staff I came across were very professional and accomodating.

Sorry that hot tub went out during my stay. So glad I checked on the first night. Manager Nicole was very considerate of my dismay. I really appreciated that. Those are the kind of things that would help me return.

We have a baby and my wife and I purchased 2 queen beds, however we realized that our daughter is starting to roll a lot and didn't want to risk her falling off the bed...so we asked Mike P to upgrade to King size, he was unsure at first if he had any available but than found one being cleaned out, he gave it to us with no upcharge. I'm not used to this kind of customer service but it was super!

This is a little distant from Lake Geneva about 15 minutes, but nothing to do with the property itself. Everything about the room was awesome. And i've stayed in luxury hotels abroad but none have ever included cooking ware like a crockpot, glass coffee mugs, a stove. It was like staying in an airbnb but better. Oh and no shady weirdos on the property like how you see in many other places. Felt safe which is most important if you have a family with you.

I liked all of the stay .The breakfast was amazing.the workers were so nice ,friendly ,helpful,and kind.

they didnt change our sheets every other day like they say they do.Also didn't appreciate that they more than doubled the cost of the stay for one nite when we stayed the whole week .it was never mentioned when i reserved it for a week . i paid it but feel they were taking advantage of the situation

The room was well furnished, clean, and comfortable. There was everything I would require for a short or extended stay. The large flat screen TV was new and functioned well. the bed was soft with plenty of pillows. The bathroom was very clean with a good shower. I liked the small coffee maker. the continental breakfast was better than most with plenty of choice. I would definitely stay here again.

Very close to the venue we were in town for

Booked room for 5 guests. Pictures shown and description of room led me to believe it had 2 queen beds AND a couch. Upon arrival we realized there was no couch, just 2 beds for 5 adult females. Front desk worker was amazing and accommodating. She found us a rollaway, fresh sheets blankets, and pillows, and apologized profusely over the mixup. Would stay again.

Staff was wonderful! Specially Nicole she was super nice and helpful. Breakfast was great, hotel in a nice quiet neighborhood, plenty of stores nearby. Jacuzzi was amazing.

N/A

Clean, comfortable, and well maintained. Room was nice. The breakfast was more than expected. Kids loved it. Pool and hot tub were clean and relaxing. Staff is very friendly and professional.

Bed was a bit stiff. Felt damp in the room.

It was very nice location, clean and was very quiet. Staff was friendly.

Bed was to hard for my liking and breakfast was not the greatest.

Breakfast was fine. Staff was friendly.

Overall the price point was okay. We were told the pool was closed but was actually open when we arrived.