This hotel is an amalgamation of two of my fav brands: Capella and Bensley. Bill Bensley is one of the most innovative and over the top hotel designer. Every Bensley hotel tells a story, and everything in this playful hotel is inspired by the glamour of the iconic Opera House practically next door. The hotel is a mish-mash of elegant, individually designed and intimate rooms, my room was named Greta Garbo, and came with one of the best mini bars, silk eye masks and bottles of sleep mists, lovely free standing bathtub, and lots of quirky decorative details. Dinner was at Backstage, a color infused dramatic gem that serves delicious Northern Vietnamese food, and comes with generous flutes of champagne. The atmosphere and vibe throughout the hotel is nostalgic and fun, there were groups of glamorous ladies dressed up in the most diva outfits, 4 inch stilettos, taking loads of selfies in the very Instagramable space. This is my fourth Capella hotel (after Shanghai, Ubud and Bangkok), and the Capellla standard of service was excellent as usual. Met the director of operations the moment I stepped out of the Capella car (with a thousand snacks to tide you over), everyone else I interacted with was also fabulous. There are lots of hotel options in Hanoi but I don’t think I would ever want to stay anywhere in Hanoi.

nothing, except compared to other Capellla hotels I stayed at, Capella Hanoi is super compact

They offer a full menu of complementary tea, coffee, non-alcoholic drinks and desserts, a great selection of savory bites and alcoholic drinks(during certain hours). The a-la-carte breakfast was fabulous. The service was attentive and effective and all the staff working in the hotel are extremely friendly. Been to top hotels and properties around the world in over 40 countries and I assure you that Capella Hanoi is definitely in the top tier. Came for Bill Bensley's design but in the end I will say that is only a minor part of the great things about this property. This is the third Capella that I have been to and I was never a big fan before, but Capella Hanoi completely changed everything. 10/10

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The Capella Hotel exceeded all our expectations. It is located in the heart of Old Town/French Quarter and very walkable to many locations. The hotel is beautifully furnished and the staff were exceptional. A delicious breakfast was included w/ our room and we also had great meals for lunch and dinner. My husband scheduled a massage on the first day and it was so good that he scheduled additional massages for each day that we were there. I highly recommend the Capella if you are visiting Hanoi.

I loved everything about this property.

Capella really did a good job brining the French colonial opera vibes. Lot of the designs and concepts needed a very delicate and sophisticated touch, and I think Capella Hanoi really pulled it off nicely.

Bit disappointed about the American restaurant at the top floor. I believe a French fine dining would have been more fit to the concept of the hotel.

The staff were amazing. Room was very comfortable & breakfast was delicious as were the cocktails. Thank you 😊

Not having an open air rooftop bar/restaurant & the basement pool was not ideal.

We arrived early in the morning and our rooms were not ready. They could see we were all really tired, so they let us go to sleep in some other rooms until ours was ready. They really were the kindest people and could not do more to make us feel comfortable. The breakfast was great too and a good location. We walked to the Hanoi Hilton from the hotel.

Nothing, it was perfect for what we needed.

We travel a lot but this hotel appeared to be the best hotel in our lives . Just Love. Now we are going to visit all Capella hotels and all the hotels created by Bill Bensley.

unique loved it great staff

lighting in the restaurants was too bright needs adjusting to create better effect / ambience

It's a fantastic hotel with wonderful staff, amazing breakfests, food and coctails! All rooms are real art objects. The reastaurant on the top is great as well as the reastaurant for breakfest

Everything was perfect

Room is very pretty, interior also very nice And view look very nice with trees around building

Golf Tee time booking was slow