We stayed there for 5 nights . Everything about the hotel was excellent . We really enjoyed our stay. The staff was very helpful and friendly . We booked all our tours ,the jeep city tour, Ha long Bay tour , Nin Binh through the hotel and the staff ,specially Ms Lyn was really organized and made sure that we get the best. We booked airport pick up through the hotel as well and the service was really satisfied . Because they well organized all the tours we could enjoy our tour without any hassle . They gave us a printed map of Hanoi and gave us a brief explanation of the local interests around the hotel which was really helpful . We enjoyed the hotel Spa and the laundry service and both were really nice 😊 We booked the room with breakfast and it was a great deal. The spread was nice and the breakfast was ready by 6:30 in every morning .

The staff at the accommodation was phenomenal. We were greeted by the receptionist Jack who welcomed us and went above and beyond in finding us a compatible adapter. He was also very attentive in meeting our needs. The male staff who served breakfast( and offered guests eggs) were also excellent. The room was clean and the beds were comfortable.

The buffet food was average. It could be improved by incorporating more local food that is less westernised.

very clean and comfortable, excellent staff and great location for old Hanoi. it was also great value for money with a 4• room with A/C and clean bedding and towels daily. A fairly good breakfast also included.

hotel is down a side ally and looks daunting at first, no views of the city at all just views from the room of local apartments meters away. however, I didn’t go to Hanoi to sit in my room looking out the window so it didn’t bother me. the quality of the room at the price far exceeded this minor point. the other advantage was it insulated the rooms against the city noise

The hotel was really good. Location was perfect. Everything you need is just around the corner. The staff would recommend you where to go, how to travel etc. and all recommendations were write on spot. This hotel is perfect if you plan day trips. They pick you up as the last ones and always drop you of first. It was just perfect! Breakfast was great - you can order eggs that you like, Pho and choose from other dishes that were ready. Highly recommend

Location was great, short walk to alot of highlights in Old Quarter. The hotel is down an alley that worried us at first but the hotel was elegant and nice. The staff was all extremely curteous. Jack was one of many who helped us & chatted us up, very helpful. The breakfast was good too. I liked that they had a local soup every morning but also had decent go to options & if all else failed, eggs. Really good time.

The bathroom is small and cramped. The door opens inwards which means you have to open it, sneak into the shower, close it, and then you can use the toilet. Not a crazy big deal, but an outward opening door would make a lot more sense.

The room was spotless, the bed was really comfortable too. And the location is fantastic, especially for the price. The staff are very helpful and always available to help you book day trips etc.

The breakfast was disappointing from a western tourist’s point of view. However, we had a great chat with the hotel operations manager and we were able to give honest feedback. The breakfast selection is something that the hotel will be focusing on improving in the near future. But do you know what? I think some reviewers forget just how affordable this hotel is, compared to a European or American hotel of similar quality. My advice: if you’re not a fan of the breakfast, go round the corner and buy yourself something nice from one of the numerous French-inspired cafes for $3 and stop moaning - life’s too short. :)

The staff was extremely helpful... The room was good too, specially the bed was quite comfortable.

There is some water logging that happens in the bath but I think that is some issue with most stays I experienced in Vietnam. The breakfast could have been more vegetarian friendly.

The hotel staff were amazing! They were so friendly and spoke English really well. I felt they would help me with any request I had. I overhead one guest in the reception area asking for beer and cigarettes quite late at night, and the hotel staff did all they could to help him. Really cool staff!

There were some guests staying on the same floor as me. They were really noisy and I could hear them talking and walking around while when they were in the corridor.

Exceptional breakfast: The food was matching and there was a reasonable variety of fruits and Western and Vietnamese dishes. The taste was great too and most importantly they made sure not to repeat the menu. Location: The location was really good. It was a quiet place right in an alley, yet close (a couple of hundred meters walking) to the Hoan Kiem lake, night market, beer street, and many other places. The staff: They were very friendly and helpful from the beginning. Assisted us with providing information about nearby attractions, helped us to communicate with the tour guides, and many other things. Definitely recommend this hotel for someone who is looking for a decent stay near to Hanoi city center at a reasonable price.

The water pressure in the shower could have been better.

Exceptionally friendly and usefull staff at the reception. This is the strong selling point of the hotel! Also the location is excellent, within 3 min walking distance from Hoam Kiem lake but still in a relatively quiet neighborhood.

Layout of the room is poor. Ackwork overall design (e.g. inwardly opening door in the small bathroom which limited the access/use of the bathroom itself). Thin walls and noisy room (could hear the neighbours having a sexual intercourse). Sometime there was lack of hot water. This was the most annoying shortcoming.