Amazing place to stay, looks exactly like the pictures. They actually upgraded us to a bigger room without us asking which was really nice. Nice breakfast in the mornings. The staff were all very helpful and spoke very good English, helped to call and book a show. Unfortunately there were some construction works happening next door while we were there which is not the hotels fault at all and they did offer us to change room to get away from the noise. Also excellent location, would 100% recommend staying here

What made the stay for me was the incredible staff. Stephen, Hazel, Nas, and Vie were all so friendly and helpful. I stayed for 4 nights total and Stephen helped me organize and plan my adventures around and outside Hanoi including the Ha Giang loop which was amazing, can't recommend booking this tour in particular through them enough. The room was comfortable and a perfect home base for everything in Hanoi. I would stay again in a heartbeat.

Location right in the middle of the Old Quarter. The friendly, helpful staff. Air-conditioning in room was great. I needed it with the 32°c and 80% humidity outside 🥵 Organised a taxi to airport at real price. $20. (Beware of taxi price from the airport on arrival should be 300k dong 😞) 24 hour front desk and most staff spoke English. Organise tours as well at good prices.

Breakfast was a bit average but adequate and included in price.

The hotel is perfectly situated in the old Center. The rooms are clean and very comfortable. We had a very quiet room for a good nights rest. The staff was very polite and helpful. They even stored our luggage for us. Breakfast is super tasty and you can choose between different things. thank you so much for the great stay

The rooms are not huge but perfect for a good stay as you have enough space for the luggage to rearrange and sit a bit.

The staff were very friendly and helpful. The room was spacious, clean, comfortable and had a great shower. Air conditioning was great and kept the entire room at a comfortable and cool temperature. The location was perfect and a short walk to the heart of the Old Quater. Breakfast was included.

Only very minor things like the toilet seat being loose and there being no shelf in the shower.

Very good and convenient location. Just 3 mins walk to Dong Xuan market; 18 mins walk to Hoan Kiem Lake and 13 mins walk to Train Street. The weekend night market is right in front of the hotel. The mangers are young, handsome and speak good English. Staff are helpful. The breakfast is a decent spread of fruits; vegetables salad; noodles/rice; bread/buns with coffee and tea.

The water closet or air con rather noisy.

loved the decor of the rooms and right in the heart of the old quarter

the breakfast wasn’t good and if we arrived 30 minutes before breakfast was over there usually wasn’t much to eat as they didn’t refill any of the dishes. I didn’t like how the room didn’t have a proper window looking out onto anything. Either obscured glazing just to allow natural light in or very high windows looking out onto utilities on the roof

Everything was just great! Clean room, very good location, and most important is they have a great set of staff. Our room is always clean and the receptionists are very welcoming and ready to help. I will stay here again once we're back in Vietnam

Nothing at all.

The staff support was excellent which made the trip easier for us. They ensured total comfort for us and took all our queries and requests as priority. The room was also just like the photos and was very much comfortable. Location wise it’s a great deal ❤️

Great location, well maintained and well finished but the staff really made it for us - friendly, helpful, patient - even made us breakfast when we checked out at 5am!

Not their fault but construction next door felt relentless at times, during the day.