The hotel was really clean and tidy. Right in the center of the Old Quarter, which is the more touristy area. The staff is amazing as well. I checked in at around midnight and the overnight receptionist (Minh) was extremely helpful. He recommended me all of the local, non touristy stuff to try and even took me out for lunch the day after! I’ve never had staff this friendly before, anywhere!

My only gripe is that you only get one key card which you need for electricity in the room. Because of this, when you leave, the AC turns off and all of your devices will stop charging. I didn’t ask for a second card, but I am sure they would have given me one if I needed it. So not a big issue.

Comfy bed in a clean and spacious room! Staff were unbelievably kind and helpful

We had amazed stay at this hotel. The staff team made us feel so welcome on the first day, they gave me and my bf a lot of thing should to do in hanoi. The breakfast was excellent, the room was very comfortable. Every thing was so perfect.

Nothing, i just want to recomment to everyone!

Super comfortable beds, absolutely fantastic staff, cozy rooms. The entire place was very clean. Good value for money.

Rooms smaller than expected and no windows in rooms.

Perfect location, great attitude from staffs (they are very friendly and helpful), very clean, nice rooms, beautiful decoration

This is an amazing hotel! 👏 Great location in the Old Quarter. The room smells good and I like this style a lots. Friendly staff and very helpful.

We stayed here for 2 nights, we had a small room, but the bed was very comfortable, almost too comfortable (I don’t really like it when it’s too soft, but that depends on the type I would say. Minibar nice, but of course charged extra. TV with Netflix is a highlight. The room was very clean and had everything you need. The room service cleaned up, even though we just stayed for two nights. Breakfast was good and had lots of choices, recommend the passion fruit and you can even tell them how you want your eggs done. Unfortunately the coffee didn’t taste good and I’d prefer having oatmilk in addition to regular. All in all a very nice stay, staff was very friendly and had good recommendations.

normal room had no windows, but they told us in advance so it was fine. Place was sometimes a bit noisy during the evening, but that was because some tourists were just too loud and it’s not really the fault of the hotel.

Great location, walking distance to a lot of cafes and restaurants but it's not the main intersection so it's way less busy and quieter. The soundproof windows helped a lot as well even though they aren't fitted properly. Room is spacious and clean, decoration is tasteful. Staff is friendly and helpful.

The shelf is quite dusty, water drain in the bathroom is clogging, the hotel should consider re-assembling the noise cancelling balcony door, the door frame installation was faulty so it didn't work as it should be.

The cleaniness and friendly staffs

The lift and the breakfast menu

This place is so special. I have never experienced customer service like this place. The staff here are incredibly helpful and are genuinely interested in you and if they can make anything better for your stay. They recommended a beautiful egg coffee place, only a 5 minute walk (once you know where to go)- definitely the best egg coffee we had in Hanoi (cafe Giang). The location is very good once you navigate to the streets, only 10 minute walk to the lake (again, once you know where to go). They gave us maps and would show the best ways of getting places. I highly recommend getting the ‘junior suite’ if you want more space and a window, as the hotels in Hanoi are very narrow they only have a few rooms with windows. If you get a standard room, they are very small with minimal natural light. Trang on reception and Hanh in sales were extra special. I wish we could have taken them with us. The manager even followed us to our car and waved us goodbye. Our stay was 10/10

Be mindful to check room size and a pool would make it 11/10