10 out of 10! 💯 The best part was their service; everyone was genuinely nice and friendly. My great experience started even before check-in, as Thu reached out to us to see if there was anything she could assist with. When we arrived everyone at the lobby, 2at reception and 1 help us carried our luggage, was super nice. They did very great job. All the process was fast. At checkout, they even provided a complimentary gift. The room was spotless, and the bed was incredibly comfortable. The hotel is located in the fantastic area of Old Town. Breakfast was good and many options. Initially, I didn't have high expectations due to the affordable price, but the service I received was definitely 5-star quality. Although I've showered this review with compliments, which might make me seem biased, I assure you it's all true. If I ever return to Hanoi, this hotel will unquestionably be my first choice, and I'd highly recommend it to my friends as well.

None

The breakfast was very simple, but they provide almost everything that you need. Maybe need lil bit of variety everyday since I was staying for 8 days. The staffs are awesome! Not all of them, but most of them are friendly. In term of location, it is so perfect, I could say a wonderful area to explore hoan kiem. On weekend, there’s night market which is reachable on foot. Also, some famous bars around this accommodation.

Maybe since I look like a local, some of the staff are not friendly to me. Also, some part of the bathroom are broken.

The location was excellent for access to all the sights, restaurants and shops. It's on a street full of shops selling herbs and spices so the smells are amazing! The room and bed is a good size, though the single external window was small. The shower was good and strong but with a non adjustable shower head, you have to hold it to avoid flooding the bathroom. The breakfast was really good. Loads of variety and plenty of it. The staff were terrific, super friendly and helpful.

The AC wasn't very effective in our room. This would be a problem in the hotter months but wasn't too bad at this time of year. The lighting wasn't great, we could have done with more or brighter lights in our room....or a bigger window!

Staff was extremely nice and caring, very welcoming. Location is in the city center, can't be any more comfortable location in an old quarter. Breakfast choice wide for European food and Asian food - actually one of the best breakfast we had in Hanoi hotels. Also, we got a present from the staff before leaving - a Vietnamese coffee filter - we really were looking to buy one cause we loved that type of coffee and we got it as a present - that's lovely;)

Everything was very good for the price we paid I think it was more than worth.

we’ve been to many hotels south to North Vietnam and this spot is the best service we’ve had. It absolutely exceptional. Staff went above and beyond to ensure our short stay was comfortable. We even got a little parting souvenir during check out which was completely unexpected - it truly goes to show how much they care about customer experience/satisfaction! My partner and I will be returning to Hanoi in a few years to this exact hotel. Aside from the amazing service, it was centrally located - near plenty of restaurants, vegetarian spots, coffee shops etc.

Nothing it was great

I recently had the pleasure of staying at Classy, and I cannot express enough gratitude for the outstanding service and hospitality I experienced during my stay. From the moment we arrived, the staff went above and beyond to ensure our comfort and satisfaction. For the price I've paid, it is truly exceptional. First and foremost, the friendly staff members deserve special mention. Their warm smiles and genuine willingness to assist created a welcoming atmosphere that instantly made us feel at home. They were attentive, approachable, and always ready to offer assistance, making us feel valued and cared for throughout our stay. Not to forget, the breakfast spread is good too. What truly impressed me was the staff's willingness to go the extra mile to provide assistance before our long ride to Sapa. They provided us a room to freshen up just to prepare for our night trip to Sapa. Their attention to detail and commitment to customer satisfaction were truly remarkable. The hotel itself was impeccable. The rooms were well-appointed, clean, and comfortable, providing a peaceful sanctuary after our long days of exploring. The facilities were modern and well-maintained, offering everything we needed for a pleasant stay. Additionally, the hotel's central location was a major advantage. Easy accessible to all the attractions near Old Quarters Overall, I cannot recommend this hotel enough. The friendly and attentive staff, coupled with their willingness to go above and beyond, truly made our stay memorable. Their exceptional service and warm hospitality made us feel like valued guests, and I would not hesitate to book with your platform again based on this outstanding experience. Thank you to the entire hotel team for their dedication and commitment to providing an exceptional guest experience. Your efforts truly made a difference, and I am grateful for the memories created during my stay.

We LOVED our stay at Classy Holiday Hotel. The staff were exceptional, especially Lee. They went the extra mile and helped us with all sorts of things. We used Classy Hotel as a base in Hanoi, and did side trips to Sa Pa and Ha Long Bay throughout our stay. Each time we would leave our bags with the hotel (we had a lot) and they would be ready for us when we returned. It was very handy! When our tours left before the official breakfast time, they did a packed breakfast for us. Also... the foyer always smelled amazing because they had fresh lilies. We loved that!

The hotel is getting a little tired and could do with a refresh but the best thing about the hotel is the staff. There is nothing they won't do for you and they are always very polite and courteous. There is a very good buffet lunch and the hotel is 5/10 mins walk from the lake in the old quarter. When I booked out I had a few hours to kill before my taxi back to the airport. The hotel staff allowed me a room to freshen up and change in which I thought was fantastic! For a traveller I thoroughly recommend the Classy Hotel.

Decor a little tired

Great location in the Old Quarter with restaurants, bars, coffee shops and shops right on your doorstep. Space is a premium in the old quarter and we found the rooms we spacious enough with decent sized bathroom and very comfortable bed. Breakfasts were delicious with many great choices. The Pho at breakfast was the best we had in Hanoi! The staff were exceptional - we were extremely well looked after from the moment we checked in till we left.

Nothing

Great hotel in old quarter close to Hoam Kiem lake. The staff was very nice and friendly and help us with arranging tours, transport etc. We store our luggage there while going on tours to Ha Long Bay and Ha Giang, and in between tours the staff offered us a room for an hour free of charge to take a shower or rearrange our luggage. This was such a nice service, and pretty much describes how friendly the staff were and how far beyond expected they went for their guests. Would definitely stay there again when visiting Hanoi.