The staff at the reception and the gentleman at the door were very friendly and helpful. Helping us with the luggage, booking a Grab taxi to go to the AEON mall, giving us information where to buy a good wok frying pan. The rooms were next to each other on the same 6th floor. There was a small French balcony with the room, but it is not suitable for sitting or standing outside! The location of the hotel is very central, close to the street vendors, night market and all the street food places. At night the streets transform...crowds and live music. During the day it is a lively market with fresh goods just around the corner. The breakfast room is very cosy and nicely decorated. A nice breakfast was served with additional options to choose from a la carte, we really liked the ginger lemon tea.

One of the rooms was large with a double bed and conform the picture on booking.com. The other was a lot smaller with two separate beds and much darker. It did feel a little bit claustrophobic.

A special mention for 'Rose' on reception, who went above and beyond being helpful on every aspect of our stay. All the staff were exceptional. Room was a little small but adequate. Had a lovely stay and location was right in the heart of the Old Town, 100m from 'Beer Street'. Restaurant only done breakfast which we had pre-paid for. It did not disappoint. Eggs were always done fresh and no matter what time, everything seemed freshly done. No Complaints at all. Noise was very minimal considering where we were. Once the balcony door was closed, it was very quiet. If I ever return to Hanoi, I would have no hesitation in booking the 'Allure' again.

If there was anything that could have made it better, you only needed to ask and staff would do their best.

A great find in an excellent location in Hanoi. A welcoming and friendly hotel that made us feel quite at home. Staff were exceptionally helpful in guiding and directing us throughout our stay in Hanoi. Rooms were very comfortable and well appointed. Breakfast was fresh, plentiful and varied. After loosing an item while out walking, the front desk staff and manageress went beyond what we could possible have hoped for in helping and guiding the recovery of our lost item. Their support was absolutely wonderful and very much appreciated.

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location was great, hotel was clean, breakfast food was good, and they had excellent customer service! they upgraded us to a family room so it was really spacious and even provided us with a welcome drink and snack. they also allowed us to stay at the hotel guest lobby for a few hours to rest and clean up after we checked out. the road was blocked when we wanted to get a taxi to our train station after checking out, so the staff proactively brought us to the nearest pickup point, even liaising with the cab driver on our behalf and waiting with us to make sure we boarded the cab safely.

if there’s one improvement to suggest, it would be to put the toothbrush kits in the room.

This hotel is in the best location ever in the very centre of the old town and it makes great use of its space on the corner of a street. Staff were so efficient, sweet, and helpful – Wendy, Rose, and more :) Wendy gave us a very helpful map and list of food suggestions – just what we needed for a couple of days in the city. The room was modest sized but also very well organised and didn't feel cramped at all. Lovely toilet and shower as well – very clean and spacious. Passionfruits well-stocked at breakfast :)

The blinds on the bathroom door weren't adjustable and weren't closed very tightly, so it was possible to see into the bathroom from the bed area. There was no bidet spray as well.

We were originally to stay at the allure but it was closed for the Vietnamese new year. They informed us well in advance and transferred our booking to their group hotel Tirant. It was just 2 -3 minutes away. And my review is about Tirant. And the location of both the properties was at the heart of the old quarter in Hanoi full of ambienece and street food. The staff were excellent. Some staff I specifically remember are Chester in the restaurant, Ever smiling chef Phu behind the live service counter and Don at the reception. The staff all went above and beyond our expectations and gave us all sorts of service and help, at times those not even part of the hotel services.

There was only one chair in the room an additional chair would have been better.

Great location in the heart of the old quarter. The rooms are large, fully equipped and immaculately clean. The beds are very big and super comfortable, and the breakfast is delicious with a very nice combination of western and local options. The coffee is really really good. On top of all that, is the staff. Super friendly and accommodating while being super professional. I cannot recommend this place more. Would love to stay here again whenever I get back to Hanoi.

Nothing. It really is great.

Highly service oriented and friendly front desk staff, Wendy,Rose,Anna Justin.All deserve this honorable mention for reaching out and guiding with helpful info. Excellent location on a quiet side but centrally located. Allowed for easy ambling in all directions, Changes, eating places etc Recommend ,New side wing , rooms spacious, comfy king size beds and good sized showers with hot water. Highly recommend a stay here when in Hanoi.

Breakfast serving requires improvement!..more attention to keeping adequate quantities readily available!!over half hour before end!of serving had to get them to replenish supply,fill coffee jug,fillmilk!etc.

Staying here was a highlight of our trip to Vietnam! The hotel is perfectly located in the old quarter- close enough to everything but a little off from the main hustle and bustle. The staff are incredibly friendly and helpful and went above and beyond to make sure we had a good stays Jenny especially was so attentive and accommodating. The rooms are small but very comfortable and stocked with everything you need- including robes, slippers, water, and bathroom amenities. The included breakfast had everything we needed- you can order a la cart dishes like scrambled eggs or an omelet, and there was fruit, yogurt, coffee, etc. For the price, this is an incredible value overall. We wouldn’t stay anywhere else in Hanoi!

From the moment we stepped out of the taxi through the front door, we were greeted by the friendliest staff that went out of their way to please us. Communication with the hotel via the booking messages was very efficient and the responsive office always replied within half an hour. The room was comfortable and suited our needs. We must emphasize that the windows/doors are very well insulated and do a great job, so you are totally unaware of the noise from the streets below you. The tasty breakfast is served in the small but cozy dining room, and the staff will make eggs to your liking plus add a nice cup of Vietnamese ice coffee or ice tea with fruit. The hotel is in a great location to if you want to stay in the old city. Once again, we wish to note the staff, whether if it was asking how your day was, rushing to open the door, or handing you an umbrella when it was raining.

The magnetic blinds in the bathroom glass door didn't really function, so this could pose a problem if you need privacy. On weekends, the heavy pedestrian traffic in the streets around the hotel could make it difficult for taxis to reach the hotel door to door.