Staff: The staff were very welcoming and helpful throughout the duration of the stay. Great customer service. Location: Extremely easy to get to everything you need from the hotel. For the price, the location is perfect. Big bed in the rooms. Laundry service was extremely quick and efficient.

The shower floods into the rest of the bathroom, which could make it quite slippery and the room itself is a little outdated. We kept crossing over with the cleaners which led to our room only being cleaned once during our 4 day stay even though we were out for the majority of the early afternoon with the 'clean sign on the door'.

I really liked how committed owner Mr. Diem was. Everything was very smooth and nice, the location is perfect, of course a bit noisy but that's just downtown Hanoi :-) I had a tiny balcony overlooking the street and a nice big bed with crisp and clean sheets. Mr. Diem was very helpful in arranging airport transport and answered all my questions very helpfully.

Perhaps the floor could have been a bit cleaner

Everything, fantastic location in the middle of the old town, quiet and safe. The staff are amazing, helpful and friendly able to make bus bookings for you. Only short walks in all directions to markets, lake temple, shops and many local and other restaurants. Also close to the Water Puppet show which was great. I highly recommend this Hotel. The airport bus No. 86 stops 3 blocks from the Hotel an easy walk.

Nothing this was the best place I have stayed so far on this trip.

Way beyond our expectations! Super central location, with food and attractions minutes away on foot.Staff was very friendly and helpful. Room was basic but very clean and comfortable temperature at all times. The hotel provided us also luggage storage during our day trips in halong bay and sapa which made our stay in hanoi very convenient! Great value for money, totally recommended!

A great location in the middle of the best part of Hanoi - close to good restaurants and the old town. Try Ban Mi 25 nearby for the best sandwich in town...😀 The rooms are nothing fancy but great value for money and comfortable and clean with AC. Helpful and nice staff who let us store our bags for free in the lobby our last day!

The bed wasn't the most comfy, but nothing major.

Everything. Great location. Staff are super friendly and helpful. Room was very comfortable.

No breakfast. I had a balcony room so it was noisy at night, but I preferred the light and view so it was OK. I'd definitely stay in this room again.

love the location on Ma May...close to the lake, lots of great places to eat nearby. This is where I always stay when in Hanoi Ma May Street. Anytime I needed help with directions or getting a taxi the staff were super helpful.

nothing

Hotel staff was helpful in securing private transfer to airport. The location was centrally located making it easy to get to anywhere in the old quarter by foot .

The hotel is in the old quarter so traffic was congested. This is to be expected though

Good, big room and bed, shower separated within the bathroom so not everything wet after shower, nice and helpful staff. Quite clean (some hair on the floor), lift.

Amazing Hotel. Best we had in Hanoi so far. The guys at the Reception (day and night shift) rallye care about your stay and make very good recommendations!