Nice hotel in the alleyway and was very near the Old Quarter, only 5 mins away to the main attractions. the receptions are very nice ladies and we have never felt so welcomed in a hotel before. They chatted with us, showed us to our room and how the room functioned. also, when we were checking out the front desk walked us out to our car to say our final goodbyes. Very very highly recommend this location and will come back again!

Since this hotel was in an alleyway, at night time the street food vender was right in front of the hotel. So, at nighttime it was pretty nosy. But, this has nothing to do with the hotel. Nothing bad to say about the hotel itself!

The high review score really speaks for itself. The staff were lovely and extremely helpful right from the beginning until the very end. The king size bed with the balcony room is spacious (the bed is certainly the biggest bed I’ve ever slept in). The room itself is sooo clean which I find it very rare to come by with hard wooden floor. Location is perfect. Overall, I was extremely impressed with the experience and will highly recommend this place to all my friends.

None

Fantastic staff. Great location. Very comfortable rooms. Breakfast small, but good - pancakes, eggs and soup cooked to order available. We had a great stay, would definetively come back. If staying on a weekend - there's traditional performances in the night market, one is right around the corner.

Awesome staff! Very helpful. Place is clean and everything is working fine! Highly recommended!

very nice and helpful staff

EVERYTHING. This hotel was like staying with family but better. The breakfast was delicious and made to order with yummy snacks. My husband became very sick during our three night stay and Julie brought us home made porridge for him. The floors are mopped daily I’ve never stayed at a hotel so clean. Location is very central but not on a main street so you’re not in the noise. Everyone at the front desk is like a good friend from the moment you walk in.

literally nothing. perhaps if you are a light sleeper the room with balcony can hear some street noises on saturday night but it did not bother us.

The service at the Royal was superb. The team looked after us through our three days with them, they even arranged a cake for my sons birthday during the Halong bay cruise and upon our return they had decorated our room and left cakes for my wife’s birthday a really nice touch. The staff were very knowledgable on restaurants and things to do in and around Hanoi. The hotel is well located on the edge if the old quarter and close to the attractions. The rooms were very clean everything worked so we’re well worth the money we paid. I would definitely recommend the royal to anyone coming to Hanoi.

liked everything

The staff was very friendly and accommodating to our requests. The hotel is quite near to all areas of interest and restaurants are just a walk away. It's also in a convenient area for tour pick ups. The beds are large enough and very comfortable to sleep in. They lent us iron and board for our clothes and gave as bottled water and coffee upon request. Beds are cleaned and towels replaced everyday. The hotel really contributed a lot in making our Hanoi vacation a pleasant one.

Maybe just the extra charge for using credit card to pay. I know this is usual for some places. Best to prepare cash although the fee is quite minimal and we were informed we had that option.

We've stayed here before, and we keep on coming back to this hotel: 1) Value for money for sure. This 3 star is a haven of soul cleansing beauty and serenity within the stark madness of the Old Quarter. 2) The staff is approachable, accommodating and they speak English well. They have always arranged airport pick up and drop off on time, and this time we required longer stay at short notice. They arranged this and added the bonus of a free room upgrade to the Premium Double with wrap around windows as in their photos. What a joy! We also ended up returning to this hotel after Sa Pa, cancelling another booking in favour of this hotel - they stored our bags in between, making our Sa Pa trip so much lighter. 3) The entire hotel and room interiors are rendered in Gold embossed wallpaper with profiled off-white trimmings, skirtings and embossed cornices, the beds have Royal Baroque headboards with matching dresser and bedside tables. All hotel furniture including the breakfast area matches this style. The antique baroque style telephones in all rooms are delightful. 4) The bathrooms are equally clean and beautiful, with good water pressure. 5) Rooms are well soundproofed against the constant street noise and construction ruckus of the Old Quarter. The beds were very comfortable and very beautiful. Everything in the rooms are just perfect. 6) Every time is like coming home. Only better. The serenity of the rooms carries with you for weeks after. 7) Breakfast is great, you order from a menu with good selection, AND there are additional items on the counter like fruit, juice, bacon, sausages, vegetables and rice. They still do a great Vietnamese coffee - strong, great aroma and served with a choice of condensed milk or regular. 8) They are just around the corner from the many Old Quarter eat streets and Ta Hien, or beer street. Hoan Kiem Lake is a nice evening stroll away, the Old City Gate and Dong Xuan Market is nearby, and so are the sleeper buses to Sa Pa.

I hated leaving.

Our room was exceptional, with ample natural light, exactly the way we were expecting, and a cute little balcony. Chau Nguyen, at the reception, is one of the sweetest people we met in Vietnam. Very helpful and accommodating. Definitely will come back and stay again.

Please bring an option to pay by card :)