Very cheap, friendly and nice staff and they helped book the tour to Ninh Binh and Halong Bay. We had always fresh water and clean towel every day. Thank you for your hospitality!

The bathroom door opened to inside which made getting into the bathroom awkward, because the bathroom was already very small.

The hotel is located in a very convenient position in the lively old town. The airport transfer service can be requested. The hotel staff and the driver were friendly and courteous. There are cafés, restaurants and street stalls close to the hotel.

I don't have any bad points.

Excellent Breakfast!!!! Wonderful!!!

I booked a room with a balcony. But, my first day I stayed no balcony. I argued that. After that, next day, I exchanged the room with a balcony.

Lovely room on the top floor with a small balcony with views along the street. Luckily there was a lift. The lady on reception spoke excellent English and was very helpful. The location was good, in the heart of the old quarter. Breakfast was nice, with good fried eggs.

The staff is very nice. We stayed only one night and we found the hotel to be sufficient for such a short stay.

Mattress was a little hard but that’s a personal preference.

Stayed at the property twice as we enjoyed it so much. The location is good, rooms were clean and comfortable. The WiFi was good. The staff were so lovely, we lost our phone in a taxi and the lady on the front desk telephoned for us and we managed to get our phone back. I can't express how grateful I am for all her help. Would definitely recommend staying here

There were a few ants in the room but it is a very common problem in the area. There weren't enough ants to actually be a problem

Firstly, the staff are excellent - truly go out of their way to help you. I ended up having three bookings here (long story!) covering my entire stay and the staff dod their very best to keep me in the same room for the duration. The breakfast staff are also really good. Secondly, the location is brilliant - set in the heart of the Old Quarter yet still very close to the Lake, St Joseph's Cathedral etc.

Breakfast options are a little bit limited (eg no pastries!) but what they do have is really nice (the Chicken Pho/Noodle Soup is excellent!). The decor is a little bit dated and the rooms are a bit small but these are minor points.

Great location in the old quarter, with full on Hanoi buzz from the moment you walk out the door. Nice rooms, with big, comfy beds and good bathrooms with plenty of hot water when you want a shower. Excellent breakfast, with more nice food than anyone could eat and help-yourself tea & coffee, in a comfortable dining room. Spotlessly clean throughout. Best of all, excellent service from lovely people, as efficient as they are friendly, for whom nothing is too much trouble. Great value for money, highly recommended!

Friendly staff and very accommodating.

it’s a bit noisy when other customers passing-by since my room is located next to the elevator and lobby.

The staff was very supportive and they understood our value for time and money. The host offered us all support including various package tours in Hanoi at reasonable prices. She allowed us to leave our luggage consisting of three bags for a three night trip to Nihn Bin and Ha Long bay. The facilities in the room and furniture were excellent. The place is located nearby all must visit places of the city of Hanoi. The breakfast was suitable for our vegetarian option. The shop just next to the hotel offered all items at a reasonable price, was a cherry on the top.