Nice customer service and excellent location

The room was really humid, it was really unpleasant to rest or stay there for several hours... The breakfast buffet was not appealing to the sight. If you get there early, you will probably find nice and neat food to pick from... However if you get there after 8:15 AM, you will find only messiness on the buffet, really disgusting pans full of food... As the waiter or cooks do not really mind about how guests leave the buffet after serving themselves...

Our stay at this hotel was absolutely wonderful, thanks to the incredible hospitality and warm service. I don’t usually write reviews, but our experience here was so great that I felt it deserved to be shared. Huy and Hung/Zeph were truly amazing and made our trip so much more enjoyable. Hung/Zeph was always attentive, ready to help with a smile, and made sure everything ran smoothly. Huy was just as incredible, offering thoughtful recommendations and making us feel completely at home. Their kindness and genuine care really made a big difference throughout our stay. Plus, every other staff member we encountered was just as friendly and welcoming, which made the whole experience even better. The hotel itself was clean, cozy, and in a great location—especially on a quieter street, ensuring a peaceful night’s sleep. The room was exactly as advertised in the photos, which was a nice touch. The breakfast buffet was also quite good, offering a decent selection to start the day. What stood out the most, though, was how well we were treated. This review comes from genuine satisfaction, not because we were asked. We simply wanted to share how happy we were. We’d happily stay here again! 😊

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It's a recommended hotel in Hanoi's Old Town. I planned to stay for two nights, but I stayed for three nights. Unless it's five stars, the hotels are all small and old. Maintenance of the facility determines cleanliness. My point is, 1. Location: Lake Hohenkiem 5 minutes. Banmi 25 1 minute away. It's a non-complex block, so be quiet. Tourism-shower-rest-tourism can be repeated. 2. Accommodation: spacious rooms and comfortable beds. Balcony. Shower booths. ceiling fans. Many outlets. All necessary facilities. 3. Breakfast: Additional menu in addition to buffet. Anything more. Regular coffee, tea and fruits 4. Service: Hung actively solves and helps any request. And smartness. It feels like a real brother. Lona at the desk with a pretty smile and help It adds a good feeling. 5. Cost-effectiveness: Good in Hanoi's old city center

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We loved how kind and welcoming the staff were. It was a relief to be able to talk to many English speakers after not being able to communicate well with anyone in the airport nor the taxi. The room was very spacious, well lit, clean and organized. It was easy to get in and out of the room as there was a lift in each floor. They also assisted with bringing luggage in and out of the room. They were trustworthy since they would keep track of the payments well especially when there was some confusion regarding one laundry payment where we forgot the receipt. We felt like we were at home with neighbours and friends. We appreciated all the help to fix the bath tub and the tv. At some point, we became sick with flu and was grateful for the extra bottled water and ginger and honey drink given by Jeff. Restaurants and shops were a walking distance from the hotel. The breakfast was lovely, too.

Just to make others aware that the area is surrounded by hardware shops and the roads are crowded and small. For foreigners not familiar with Hanoi, you might get slightly lost going back to the place. There also multiple problems with the doorkey/card but apparently it was due to the ?New year. Otherwise, we had a wonderful time.

The location was great, short walk into the main lake area and some good food close by. The staff were lovely and super helpful, always greeted us with a smile and helped with any questions we had along with our pickup from the airport and our transfer to Ninh Binh. Breakfast was good and it had a great shower. Bathroom was more modern than the pictures show.

Bed was hard and we booked a balcony room so we would have some natural light but the doors didnt close/seal properly so we had a lot of street noise through the night making it hard to sleep. Just something to keep in mind if you're booking a balcony room.

Everything! The staff are what really make this hotel great. I would definitely like to stay here again in the future. Probably the friendliest hotel I've stayed in for a long time. The location is absolutely perfect for going out into the old town and exploring. There's always tea and coffee available in reception along with some fruit for a snack, especially helpful when you arrive late at night or come back from a night out. Nearby are so many different food places and coffee shops to sit down and relax at. Thank you so much to Liliane Hotel. Robin and Van.

There was nothing that we didn't like.

Staff made the place one of our favorites traveling spots in Vietnam for 3+ weeks! Attentive, informative, friendly and kind. The location in the Old Quarter was quiet with "madness" of bars, clubs and restaurants only a couple streets away to have a great time at all hours--great location. They helped organize all of our transportation to other cities, pulled up locations on our phone maps around Hanoi for us to see, explained some of the culture when we asked, and provided security all night; which probably wasn't needed since we never found anything shady at all in Hanoi. They even offered to hold some of our luggage when we toured around the country at no charge.

No elevator to 3rd floor in parts of the hotel. Not a huge deal for us, but could be for some who aren't as fit. Staff was more than willing to help moving anything up/down stairs.

Comfortable beds Small but very clean and well designed rooms Extremely helpful and kind staff, it was really nice to be so warmly by name every time we came back into the hotel Location is excellent right in the heart of Old town We used Hanoi Liliane hotel as our base in Hanoi to Sapa, Ninh Binh and Ha Long bay and were able to leave bags in between stays. We felt we were coming home every time we came back We also organised our Ha Long bay trip with reception and it was really excellent! Would 100% recommend Hanoi Liliane Hotel

Breakfast was not great- some more variety needed. It was also cleaned away before the finish times some mornings. The banana crepe was lovely however!

Wonderful, helpful staff who organised transport and trips for us. They have a great area with two tables and chairs plus power point off the entrance where they provide tea, coffee, fruit and candy and allow guests to stay after check-up. We took advantage of this and our son plus his 3 friends staying in a hostel nearby were allowed to use it, too after their check-out. This made our lives so much easier. The hotel is very centrally located, we reached lots of places by foot. There are all kinds of shops, restaurants and cafes 2 minutes' walk. The air conditioning works well and the room which have outside windows are reasonably quiet considering the location.

Some rooms have no outside windows, one of ours was like this during one of the stays (we stayed at this hotel 3 times). The central location was a downside for me as I found dodging motorbikes, vendors, cars etc the moment I stepped out the hotel a bit daunting. I hadn't realised this before booking and no one else in our group had a problem with this so it depends from person to person.

The Liliane Hotel is lovely, really friendly with caring staff. It's set right in the heart of the Old Town, with Train Street a short walk in one direction and the lake a 10 minute walk in the other direction. It's not 5 star but as somewhere to stay in the old town, it's ideal and you're sure to receive a really warm welcome. Decor is enhances with lots of lanterns bith inside and out. We loved it.

This is a very long narrow building, with alot of the rooms having internal windows, but I'm sure this is very common for the area. Definitely not an issue for us. There was a safe in the room but it was not actually attached to anything. The single bed was very hard, could be resolved with a padded cover.