Remarkable hotel in the centre of the Old quarter Hanoi , 3 outstanding restaurants, amazing staff …. Way beyond 5 star ! I was so comfortable for3 days and Never a boring moment , this hotel manages to recapture the spirit of a true 5 star palace … before everything became corporate and dull ! Staff are excellent and helpful…. Breakfast was creative and delicious. Accommodation comfortable and cosy …Totally loved it ! Will be back soon

I recently stayed at this hotel in Hanoi, and I couldn't be happier with the experience. The location is absolutely perfect, right in the city center with easy access to all the major attractions.The staff was exceptional! The service was personal, sincere, and warm, and everyone was so friendly and helpful. It's clear that the atmosphere among the staff is truly special. The breakfast was simply fantastic. A wide variety of options, all fresh and delicious.I wholeheartedly recommend this hotel to anyone looking to enjoy excellent service and a great atmosphere in Hanoi. I hope I will return to Hanoi and without a doubt Hanoi Lheritage Hotel & Spa It would be my first choice to stay there again!

Mary was an excellent resource and hostess. She gave us great food recommendations and helped us book our Ninh Binh/Trang An tour, which turned out to be an amazing experience. The location of the hotel is fantastic, within walking distance to many attractions and great places to eat

The room size was smaller than expected. And some of the towels and bedding had yellow stains on them when we first arrived, which was disappointing. Hopefully, this can be addressed for future guests!

It's amazing location makes it the perfect place to stay in the heart of the capital of Vietnam. The hotel is located literally 5 minutes walk from the famous Train Street, where you can watch the train passing by right next to restaurants and tourists. The proximity of the main attractions means that everything is walkable, which is a huge advantage for every traveler. The hotel is elegantly furnished, with exotic decor. The rooms are comfortable and well-kept. The breakfasts deserve a special mention - delicious, fresh and varied. I recommend this hotel to anyone planning a visit to Hanoi

We stayed (family of 5), 2 nights at this very nice hotel in the center of Hanoi Old Quarter. The hotel is very clean and the staff very accommodating. We stayed at 2 inter-connecting rooms which were spacious. A nice, adequate breakfast was served on the top floor with a view of the Old Quarter’s building tops. This is not the hotel’s fault as with anyone who visited Hanoi’s Old Quarter would know that all the buildings are crammed and only have 1-2 sides of the building facing the street or the back. We would highly recommend this hotel to anyone visiting Hanoi’s Old Quarter.

The only thing that I would have liked from our rooms was to have at least one window.

Hotel is centrally located and is easy to walk most places from it. The staff are incredibly welcoming and helpful. From a welcome drink, to assistance with bags, to calling the elevator for us, they were ready and eager to assist. Additionally, they were helpful in contacting our Tour driver, to ensure they were prepared to help us load onto the van. They also delivered our same day laundry from a local family around the corner to our room. The airport shuttle is very reasonably priced and was a nice, relaxing ride. The hotel is older and the rooms are aged, but the bedding is clean and comfortable. We would definitely recommend this location, especially for its price point.

The room was comfortable and felt somewhat recently updated, the shower was lovely, the included breakfast was delicious, great location in Old Town, good price, and very friendly staff! We were able to arrange an airport pickup through them as well which made things easier when we landed. We also paid for an extra 1/2 night so we could get 9:30AM check in which was well worth it after a red eye (but they did make us wait until exactly 9:30).

Had to knock a point off my rating for only having 1 treadmill in the gym. With “gym” in the property name I would have expected it to be bigger. Also, there’s no conditioner in the bathroom which I found to be consistent across all our hotels in Vietnam.

I love this hotel. It is beyond what is expected from a local hotel. I usually stay in big franchised hotels but there isn't one that I want in the city centre, so i decided to go with local, and to my surprised, Hanoi Lheritage hotel feels like a really nice boutique hotel. Great staff and nice rooms, very nice decor and their bathroom looks just like any other big name hotels. Lots of effort is put into the interior design and renovation. If you read this review, then go ahead and book this hotel. You won't regret it. I've stayed in more hotels than most people so I know what is good value and good quality.Thank you!

We enjoyed four nights at the Hanoi Lheritage hotel.The hotel is perfectly located in a ‘quieter’ street of the Old Quarter, From our arrival the staff have been friendly and attentive, welcoming us with a refreshing drink, taking bags to rooms, helping organize tours, advising on restaurants etc. The rooms are spacious. Cleaned every day. Always hot water in the showers. Breakfast was fantastic. Buffet style with cooked to order options and catering to western and oriental tastes. Very impressed with the hotel and would stay again when next in Hanoi. We fully recommend staying here. It is great value and a hidden gem.

Superb hotel in the heart of Old Quarter. The staff speak good English and the service was exceptional. A special shout-out to Ms My ( Hotel Manager ) who helped us by whatsapp prior to the stay and answered all our questions. We arranged tours through the hotel and they were well planned and very enjoyable. They have a very good breakfast buffet and the location is right near the bustling night market and the lake with tons of options and an excellent lively vibe. Rooms were clean and all the requests of our large group were met. If you are looking for a hotel in the heart of Old Quarter with exceptional service and a good breakfast, this is a very good choice.