Location was good. Staff was helpful and pleasant. They upgraded us to a bigger room which was great. The room was spacious and unlike many other places in Vietnam there was a regular door between the room and bathroom and no window to the bathroom! The view from the room was great (7th floor). Check in and check out was easy even when we had to leave at 5 am. They gave us a small to go breakfast to take with us at departure which was really nice.

Beware that their offer for free airport transfer or minibar only counts when booking certain room types.

Staff, location and facilities were amazing!

Breakfast was a bit basic - toast, fruit, coffee. however they made fresh omelette, scrambled eggs or pho, if asked.

Could not reccommend this hotel more! The staff was super lovely and helpful, they accommodated everything after our request and more, and they even helped us when one in the group lost her wallet on the first night! The rooms were really nice (especially the bathrooms!) and really exceeded our expectations in every way beacause of the low price we paid. Location was great too, and even though it is placed in the middle of the buzzing old town, there was no noise inside at all.

Pillows were a bit too firm and uncomfortable to sleep on, and the breakfast could have included a bit more variety of fresh food, but it was totally ok.

Good location, in an alley away from main street so you don't get the traffic noise. Room is soundproof so we can't hear any noise from next room, only if someone is along the corridor. All the hotel staff are so lovely. Friendly, very helpful, and they speak good English. Room is a bit cramp but still manageable. Comfortable mattress and we get 2 pillows each which is great. We slept well in this hotel.

The hotel is tucked away in an alley, and our Grab driver was not even sure the exact location. Luckily, the hotel has messaged us the direction. There were music and loud singing every night, from a pub I think. But the music stopped around 10 pm.

The important things were there; The place was spotlessly clean and very comfortable. The staff were all very helpful and friendly. I think they are doing a great job in a difficult building.

The noise of the building. Take ear plugs, unless you like listening to your neighbour using the toilet or the shower. Or the sound of everyone's bathroom fan, or other hums, knocks, and rattles that go on all night. Also the breakfast room is on the roof, which is nice in good weather but bad when it's cold and they only have three small tables under cover.

The property is in a great location, very close to all major attractions. The room was spacious, clean and comfortable. The staff were very helpful and attentive. Breakfast is on the top floor and you can either sit on a balcony area or inside. Breakfast was ample with a choice of eggs, croissants, rolls, toast and fruit. Very good value for money.

Just need to check that the doors have closed properly behind you, but an alarm does go off to notify you.

First of all it is indeed a little bit harder to find than other Hotels as it can´t be seen properly standing on the main street. I booked a room the same day and got there 2h later. The reception is so nice and helpful. They offered to do a lot of things to make my stay at this hotel easier which made it really comfortable. Clean rooms with all utensils you need. My biggest gratitude for Long, Linh and also Hiep for showing me how beautiful and nice Hanoi can be. I will surely stay there again when I travel back to Vietnam.

The bed was very large, very good and sturdy matress . The staff were super friendly and welcoming, always very attentive.

The pillows were a bit thick for my preference, but then again its a preference thing so take it into consideration. Everything else top notch

Good location. Very close to all spots in the old town. Nice restaurants around. Breakfast is served on 10th floor terrace with nice view. The staff at reception was super friendly and helped with all questions.

Very helpful and friendly staff. Nice breakfast buffet with a lot of options to choose from. The room was good size with a clean, spacious bathroom.

The hotel is next door to a club that plays very loud music till very late. Our room was located on the 9th floor so it was extremely loud at nighttime - I know that there is nothing the staff could do about it (and they were still very apologetic about it) - maybe if your room is located on lower floors the noise is not as bad. Just something worth mentioning of you’re after a decent sleep :) Also our room had a bit of a weird empty room attached to it - if it’s already there maybe turning it into a little sitting area wouldn’t be the worst idea?