I stayed at Hanoi Lion hotel for three nights and had a mixed experience. On the positive side, the staff was very helpful and nice, and the rooms were relatively clean and comfortable. The wifi was also good, the bed was cozy and the free breakfast had many good options.

The shower didn’t drain well and caused a flood in the bathroom every time I used it. The noise from the hall and the street was very loud and disturbing. The air conditioning was controlled by the front desk, so I had to call them every time I wanted to adjust the temperature. Often they turned it to fan without telling me. I also understand that the rooms on floors 4 and below had no windows -- I wanted to move to a lower floor, but it would have felt dark and claustrophobic, almost like a prison cell. When I checked out the front desk accused me of dirtying a towel with dirt, which was false. I hesitate to recommend this hotel unless you are looking for a cheap and basic place to sleep.

Everything. The service, the beds, the cleanliness, the breakfast was AMAZING with variarions every day, noodle soup and omelette/eggs by order additional to the buffet, the location, 🔥. I would definitely stay here again. I give it a 10. We stayed at the suite with balcony.

Adding towel hooks behind the door on the brick wall would be amazing. Perfect spot for them. We never know where to hang our towels at hotels. Need better lighting on the mirror at bathroom so women can do their make up. I get the ambience light vibe but women need better light for make up application. I am being extremely picky though.

Amazing staff, they are so friendly and helpfull! The hotel js beautiful with nicely styled rooms, good breakfast and perfect location.

The beds are extremely wide (2 meters) but are a bit to short. I am 183cm / 6ft and my feet were almost outside the bed

Everything! Location is really central, and you can walk everywhere on the Old Quarter; Bed was really confortable and wide; Breakfast was delicious. You had the option between asian style Breakfast and western style Breakfast; You could always order what style of eggs you wanted and they were really quick, cooking them; Breakfast was from 06am until 10am so perfect for those who want to do tours in the early morning but still eat something before leaving; Room was clean and spacious; Bathroom had Shampoo, Conditioner and Shower Gel so don't bother to bring them with you on the trip; We stayed in a Family Double Room with a balcony on the 7th floor, where you can see the city; The room was very spacious, even had a sofa and chairs. Everyday they changed our towels and tidied the room. Staff were very friendly and spoke good english; We were able to leave our luggage downstairs until 5pm, which was really useful because we did a half tour in the morning and our flight was only later that night, so we didn't have to carry them around until leaving to the airport. Me and my friends really enjoyed our stay and definitely value for our money 😊😊 we recommend it!

The only thing we didn't like was the high price to do the laundry, but I guess is like that in every hotel. We did our laundry outside and was much cheaper.

The hotel is very new, and still under some renovation while we stayed. The staff were extremely friendly and always happy to help. The breakfast room and buffet were very nice, it's excellent value for the price. The room was comfortable and the pillows were amazing! Central location near train street, easy to walk around for sight seeing.

Our room was not cleaned, we had no fresh towels or toilet roll in the 4 nights we stayed. The room was very noisy from street traffic, but I think this is the same with every hotel in Hanoi. The reception staff did offer to change our room but there was just as much noise there too.

Beautiful new and modern boutique hotel placed centrally in the old quarters. I and my partner stayed for a week and really enjoyed our stay. We booked a room with a small balcony which was really cozy and beautiful. Everything was very clean and neat. The breakfast was varied and you could order fresh omelets, scrambled eggs etc. The facilities aside, what really set this hotel apart from other hotels we stayed on is the staff. It felt like a 5-star experience. Everyone really cares and went above and beyond to meet our needs. We really loved this hotel and will def stay here again if we visit Hanoi. The location is great too. Highly recommend!

We had a wonderful stay! The staff makes this hotel a thousand times better. Everyone is incredibly nice, accommodating, well trained, and speaks English well. They really want you to have a wonderful stay. If you have any questions about the city or problems with your room they sort it out without any problems. They made us feel very welcome! Thank you! The rooms are specious, modern and comfortable. The breakfast buffet is truly delicious and has so many options. The hotel is located in a perfect location, very central and close to many coffee shops, street food and landmarks. This was our favourite hotel In Vietnam!

We had a minor problem with ants but it was resolved right away! The hotel even offered us a better room and bought us new food (because the ants got ours).

we have stayed in 3 different hotels in Hanoi. Lion is the best. So come stay here! Location is perfect. 15-20 mins walk to most attractions. food stall convenience stores nearby. decent breakfast. Its new, opened in Nov 2022, so everything works perfect and the most important is the design of the room and facilities are more modern and user friendly. eg aircon are positioned at the right spot in the room where you won’t get too cold nor too hot. hairdryer not attaching to the wall, meaning you can use it in any directions and angles. These are minor but important if you are staying for more than 1 night. staffs are helpful. balcony is great, though you might not open the door, it make the stay pleasant.

if you are very exquisite about make up, they don’t have proper lighting for that.

I had the privilege of staying in the hotel for 7 days and was truly impressed by the service provided by Sofie, the Tangs and all the other staff. The staff did not hesitant to provide his/her sevice whenever I needed help and never once tried to upsell me anything. For example, my phone was submerged in the water and I needed help to fix it. The elder Tang actually brought me to a handphone repair shop on his scooter. It was an unforgettable experience for me especially since I had never rode a scooter before. The hotel was splendid as it was newly built/renovated recently. The breakfast was served in a buffet style with a nice spread with a mix of local and western selections. I would not hesitant to anyone who is visiting Hanoi!!

Great location in the old town, close to all the things you need like restaurants of all sorts, street food, easy walk to the lake. The included breakfast is excellent (we had Pho every day) with great coffee. The staff are wonderful, very helpful, friendly and welcoming. Our room on the third floor was at the front of the hotel so there was considerable street noise at night, but that's not an issue the hotel has control over. Maybe ask for a room at the back :-) We thought it great value and would definitely return.

One day our room didn't get serviced so we ran out of loo paper. That's all I can think of.