I’m his hotel was perfect. We could not believe the value for money. It had everything we could ask for but beyond a doubt, the main attraction was the incredibly attentive and lovely staff. We stayed for a whole week and by the end we felt like family. Everyone took such good care of us. perfect recommendations for tours and eateries. A beautiful cafe next door (best coffee in Hanoi) and on our last night the staff surprised us with a stunning anniversary display. we made lifelong friendships here. Could not recommend more highly. Also, the hotel is walking distance to all tourist attractions but outside of the chaotic tourist hub. Perfect!

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The staff were helpful, friendly, and very accommodating. The room was very spacious, clean, and comfortable. We stayed in a room with a balcony, and the balcony was very beautiful! The location is perfect and has a great variety of food and cafés within a close distance. Short walk to the Hoan Liem Lake as well! Would definitely come back again!!!

We stayed for two and a half days and two nights, and there was a water problem (no pressure/no water coming out of faucets/can't flush the toilet) - I think it was the Saturday evening - and we were told the water was being fixed, but even after the water was fixed and we had running water for Sunday, the shower pressure didn't fully come back until Monday morning. Another thing was that they spray a very potent scent when cleaning and this gave us a headache and irritated our noses. It's a nice smell, but very, very strong. We told reception though, and they were able to let housekeeping know not to use it when cleaning our room so we were able to air out our room by opening our balcony door for a few hours! Last thing was that the lighting isn't very good in the bathroom.

The staff at the Calido Hotel were very friendly and accommodating during our two night stay in Hanoi. We were travelling to Hanoi after completing the Ha Giang loop, and so we arrived late to the hotel. The 24 hour desk meant that we were still able to check-in with ease and because we had requested a double bed for our stay the staff very kindly offered us a free upgrade - there was no option to specifically request a double room when booking so I had to message privately to state that it was a double room we wanted and not a twin. The room itself was very clean and spacious, much bigger than any others we had stayed in Hanoi. There were also free toiletries/refreshments for guests, and the location was very central. I would definitely stay in this hotel again and would recommend it to friends.

The card machine was not working in the hotel and so we needed to pay with cash. There was also no 'Do Not Disturb' sign available in our room, so the first morning of our stay, we were awoken by the cleaners at 9am. As aforementioned, we arrived late to the hotel the night before, so we would have really benefited from a lie in. The next day, we had to specifically request at the front desk that the cleaners wouldn't come to our room.

The rooms are very spacious. The hotel is clean. Very close to the lake and all the famous eating joints. Special appreciation to the staff. They are super helpful and will go the extra mile to fulfil your wishes. We came to Vietnam for my Birthday. I never informed the hotel the same. Still they decorated the room and managed to make a surprise for me. Outstanding and exceptional. Such surprises are not expected from a budget hotel. It was just an amazing experience. Also it is just in the old quarter, but still it is so quiet and calm. Not noisy at all. Also, I would like to specifically thank Ms. Thao and Mr. Bao Anh at the reception for their exceptional service and making our stay even better.

good hotel, good location, very good room, staff super friendly and willing to assist, many services available

the below comment is not related to the hotel itself: Vietnam is a very nice destination and such an interesting country to explore, secure and budget friendly; its population is very kind and friendly. However, local people as well as the government authorities, should be more aware and concerned of the pollution and litter issues on street, green areas and beaches by putting on some more eco-friendly politics, such as reducing the usage of plastic (shopping bags, straw, plastic cups etc).

Amazing services from the hotel staff. They are very helpful and show us where to get good food and good exchange places. We had a week staying with them and it was quiet and peaceful. The lady came for room services everyday to keep our room clean. They are also very efficient to help us arrange a taxi to the airport.

Good location close to the old town. Decent-sized rooms. Good value for money. Friendly staff and it looked like they offer quite a few options for experiences and day trips.

Not a fan of the frosted door on the bathroom because I was staying with a friend. The decor was a bit weird.

The hotel looks incredible and it is in the heart of Hanoi. It is located next to the cutest coffee shop (tranquil cafe) and it is near all of the main attractions. What really made the difference was the incredible staff, so kind and helpful. I really have to thank Thao, she is the sweetest girl ever and she helped me with every question I had. She took time to advice me on where to eat and how to move around the city, she is the best!!

The only downside was not having a window and not having a breakfast.

I really enjoyed my stay at Ha Noi Calido! Everybody is welcoming & friendly. Gud price. The room might be the cleanest i had in 3 times visit to Ha Noi. It got cleaned every day, including new towels. It is in good walking distance to the market and city center and as well surrounded by different streetfood spots. You can rent some motorbikes if you want to. They looked new and good quality. Highly recommend!

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The hotel is very comfortable and in a good location for sightseeing. Many of the places of interest are within easy walking distance. The staff were very friendly and helpful. Although the hotel did not serve breakfast at the time we were there, there are plenty of cafes close by.

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