the staff was very helpful. At arrival we received a welcome drink and a snack. The room was very clean and looked really nice. Furthermore the shower had hot water and good water pressure

The reviews about the construction work next to the building are true. We experienced a lot of noise nuisance during the night.

1. Cares for you - started from the moment you confirm the booking. Ms Mai will ask about your needs from airport transfer to day trips, filling any gaps you may have overlooked. 2. Superb English - from email to face to face conversations, it was clear and smooth without awkward google translate. Feel free to converse fully in English. 3. Patiently explains the day trip options so you can make your own best decision. After that, she helped me book my sleeper train tickets to Sapa and arrange a transfer. Saved me the hassle of securing transport separately. 4. Comfortable bed and clean room - Was able to replenish my sleep debt from past few days in Vietnam. Construction only happened in one of the two nights I’m here. On the night with construction, the noise is minimal, probably comparable to tv which I could totally sleep in. 5. If you read till here - Just go ahead to book. You will make a right choice.

Nil

the rooms were very good and clean, the staff great and helpful, I loved the location as well, could walk everywhere

The location is perfect for a quick stroll to any of destinations in the old quarter. Hotel staff is super nice, supportive and helpful. He helped us rent a motorcycles and carry heavy luggages.

My twin room just has a little window, which is the cons for me as natural light will always be the best. But this information has already stated along the communication between me and the hotel beforehand as well as can see in the photos. A thing that I don’t like but also like thanks to their customer care is, since the hotel just reopened again after the pandemic, there were some issues with the hot and cold water system on the first night. The hotel did apologized and gave us discount on our stay.

I really enjoyed the staff the most. The hotel manager was awesome and helped us so much. Mai the tour manager is very helpful too. Just beware, she is not giving you the best price and will try to sell you things. Im sure she gets commission. There are better prices out there, but it is convenient to have her book the stuff for ya.

The ambassador did not have very hot water.

The place was classy, neat, clean and close to all of the necessities to exploring Hanoi. We had a warm welcome by Ms. Mai who was extremely helpful throughout the whole stay, offering suggestions for travel as well as asking us daily if our stay was going well. Mai was very proactive in her approach to ensuring we had the best stay possible and that’s exactly what we experienced. Thank you so much Mai cảm ơn 🙏🏽

Staff! Everyone is super kind and warm. Always take care of me and very welcoming.

Constructions & HOT water It was super noisy until 2am(Not their fault) I couldn’t get hot shower (Only one night) They ask me to review 10/10 score…

The best customer service I've experienced in this type of mini hotel. Front desk people especially Mai speak English fluently and they went well above and beyond to accommodate my request. I was able to check out 2 hours late without paying additional fees.

Next door neighbors under construction

Fantastic location in the old quarter. As soon as we checked in Mai switched our rooms to a quieter floor because she felt we would be more comfortable. She recommended street foods and places to eat that were wonderful and authentic. Mai worked so hard and stayed late one night to put together a private tour for us for the next morning and we enjoyed our adventure to the Tam Coc area. She went above and beyond to help us every time we asked her for information. It is clear that she loves to share her passion for Vietnam with others! Thank you for making our stay a memorable and adventurous one! The hotel is charming and clean. The A/C was cold and the room had a small refrigerator. Lee was friendly and kind.

Nothing

the stuff, Mai and Lee were very friendly and helpful. we could come back after we checked out to leave our stuff and clean ourselves before our trip to the airport