Good location at the centre of Hanoi. There is a fabulous night market in the street in front of the hotel every friday, saturday and sunday evenings. The breakfast is decent and they provide a good valued airport pick-up and drop-off service.

They charged me 3% extra because i paid using a foreign card. I haven't seen any other hotel do that. Customers should have been warned about this.

Was nervous after reading some reviews and was going to cancel. Glad we didn't. The staff really do make this hotel (the owner needs to do all he can to keep hold of them) A quick check in. Room was without a window (my fault I didn't check when I booked it) It also didn't have working WIFI in the room. I upgraded after 2 nights to a Junior suite with balcony. Was excellent. Quiet even on market nights. Air conditioning wasn't great but they do provide a fan in the room. Toothbrushes are not replaced daily but that's fine, it's less waste. Breakfast was good with choices The only thing I would change is for them to provide a sealed bottle of water per person per day. I don't like the containers they put it in. Would stay again

No safes in room unless you ask. No Wifi in windowless room

Clean, close by to the market. Staff were excellent and very accommodating to our needs. Receptionist spoke excellent English. They are very helpful in arranging transport; they can call a taxi to pick you up from anywhere to return to the hotel as it may be difficult to find the hotel address on Grab. Breakfast was fresh, hot and delicious.

The staff were excellent. Viet and Mike were great hosts. Viet was teaching us some basic words in Vietnamese, showing us where to go to eat and drink near the hotel, marking it on a map he gave us, and telling us what was a fair deal. Mike made sure everything in our room was ok and contacted the cruise operators to confirm our pick up time as well as giving us more local tips. We had already booked our cruise to Ha Long Bay but the hotel can also help you book tours if you want to book once in Hanoi. The hotel is at a great location and you can easily walk around from there. This was our first time in Vietnam and at first I was a little shocked we only had a door with a small balcony for a view but later I found out that this is very common in Hanoi with some rooms not having windows at all. They also gave us a welcome tray with snacks which came in pretty handy when we were on the boat the following days

Although we had complimentary tea/coffee making and water, a couple of glasses for the water would have been nicer than having to use the cup

The greeting on arrival, the personalised service from Several staff members was comforting after a long flight. We were able to check in early which was great. The room was spacious, we had a balcony overlooking the busy market street, which was amazing for people watching, although once the door was shut you could not hear any outside noise.so close to Market, Beer Street, Lake and an abundance of eateries, clothing shops, convenience stores and close to transport to other tourist locations. Breakfast was simple but sufficed. Not being tech savvy, the crew which included Nora, Marcus, and so sorry to the rest of the team, names escaped me, but were amazing with fixing issues on our phone. We went away to Sapa for 4 days and returned to stay one night again prior to going to Halong Bay. We had a room at the back due to the hotel been fully booked, still very spacious. Clean room. We loved our 6 night stay and have absolute no hesitation in recommending this hotel. No pool which I always look for in a hotel, that did not deter me, however, we found other places where we could go for a quick swim and cocktails during the day. We received a lovely thank you note and some sweet treats on our last night. Will always have fond memories of the staff, big goodbye hugs all round on our departure.

Nothing to mention or complain about. If anyone does complain, then they are hard to please.

Prices very well and good value with the breakfast. Breakfast is fairly basic but offer a few menu items cooked fresh like eggs pancakes etc. If breakfast included in your price treat it as a nice little extra. The staff are all fantastic, really keen to get feedback on service and improve and make sure your stay is great (5 stars for the staff) Location is highly convenient. I never used any taxi or grab or bike or anything. I walked to all the key Hanoi sites of interest. Despite having a balcony room on the busy street the noise was Zero so very good sound proofing. As a solo traveller I just needed a clean room to rest and chill and it served the purpose.

There are no safe boxes in the room ( but the hotel are aware of this as a feedback and said will be looking to address this in future)

The hotel is very near the shopping area.

none

Both the receptionist (Nora) and the Manager (Vince, I think) were extremely helpful (in booking of grab, communicating with the driver on our behalf, storing our luggage and providing us with free snacks). The location is fantastic, right in the middle of the weekend market (but we couldn’t hear any of the noise from our room, soundproof walls I guess). Locating the hotel for the first time might be challenging (Just look for the most posh looking entrance on the street). Thank you so much for the stay and hospitality.

Room 402 aircon could be a little stronger since the weather outside is a bit warm

1) The room was very big with lot of lights & airy. AC was working good. 2) Breakfast spread was good 3) The location was excellent, just you come out side & there is the night market. 2-3 mins walk to Hoao Kiem Lake, lots is utility stores, money exchange options & restaurants in close vicinity. 4) Staffs behavior and there English speaking ability was excellent.

1) In bathroom shower, always it was the hot water coming, we could not manage to get proper cold water which was very essential in a hotel summer day. We mentioned this to the staffs but they did not send someone to check that, so it seems they know about the problem, this is not good at all in this room. 2) We checked in at almost 3-4 AM in the morning, & at that time, we have been asked to pay the huge amount (room charges & La Casta cruise charges which we booked), this was not informed earlier, so we did not have that much of money exchanged at that time. I need to call the main lady Hana at that night, & managed somehow. Next day I had to exchange the money & pay the full amount.

Room, location, staff were 10/10. Breakfast was good too and considering the price i would say it was very good value for money.

Unfortunately the first 2 nights the A/C was switching off every 3 hours and as a result i was sweating heavily in my sleep and my pajamas and bedsheet became all very wet. Of course interrupting my sleep at least twice every night under these conditions was not the most pleasant thing. I was therefore disappointed when the staff not only did not offer any complimentary compensation but instead they even charge for a small bottle of water I have used from the minibar :(