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+1-833-728-20411,705 reviews
From
$3923 Hàng Đào, Hà Nội, Vietnam
Reservations:
+1-833-728-20411,705 reviews
1/82
Spa/Wellness packages
Restaurant
Free wifi
Room service
Air conditioning
Tour desk
Terrace
Soundproof rooms
Welcome to The West Hotel & Spa, a charming 3-star hotel nestled in the heart of Hanoi, Vietnam. Located just 0.9mi from the bustling city center, this hotel offers a convenient and vibrant base for your travels. With 1705 reviews, it is clear that guests have had exceptional experiences at this hotel.
Upon arrival, guests are greeted by a warm and friendly 24-hour front desk staff. The hotel offers a range of amenities to ensure a comfortable stay, including air conditioning, free WiFi, and soundproof rooms. After a day of exploring the city, guests can unwind at the on-site spa and enjoy a relaxing massage. For those looking to indulge in local cuisine, the hotel's restaurant offers delicious dishes that showcase the flavors of Vietnam.
The West Hotel & Spa also has a wide range of additional amenities, including a shuttle service, airport transfers, and a pet-friendly policy, making it an ideal choice for both leisure and business travelers. The well-appointed rooms feature modern amenities such as flat-screen TVs, refrigerators, and private bathrooms. With its prime location and top-notch facilities, The West Hotel & Spa is a fantastic choice for your stay in Hanoi. Prices start from a minimum of $39, ensuring great value for your stay.
When it comes to dining, The West Hotel & Spa has a delightful restaurant on-site. Restaurant #1 offers a variety of ambiances to suit your mood, whether you're looking for a family-friendly atmosphere, a traditional setting, a modern vibe, or a romantic experience. The restaurant provides a perfect opportunity to indulge in the flavors of Vietnam and savor delicious dishes crafted by talented chefs. Whether you're in the mood for a romantic dinner with your loved one or a fun-filled meal with the whole family, Restaurant #1 at The West Hotel & Spa guarantees a memorable dining experience.
Payment at The West Hotel & Spa is made convenient with various accepted methods. In addition to cash, the hotel accepts Visa, JCB, Mastercard, UnionPay debit card, and UnionPay. You can choose whichever payment method is most comfortable and convenient for you, ensuring a hassle-free experience during your stay.
With a range of room types to choose from, The West Hotel & Spa caters to the needs of different travelers. The Deluxe Double Room offers a cozy space for two adults and one child, with a spacious 269 square feet area. If you're traveling with family or friends, the Family Room provides ample space with two queen-size beds and can accommodate up to four adults. For a beautiful city view, the Triple Room with City View offers a comfortable stay for three adults and one child. If you prefer separate beds, the Deluxe Twin Room is perfect with its two twin beds. The Superior Double Room provides a cozy stay for two adults and is equipped with a queen-size bed. And for a touch of luxury, the Junior Suite with Balcony offers a spacious 323 square feet room, accommodating two adults and one child. No matter your preference, The West Hotel & Spa has a room type to suit your needs and ensure a comfortable stay.
So, whether you're looking to explore the vibrant city center, relax at the on-site spa, or indulge in the flavors of Vietnam at the hotel's restaurant, The West Hotel & Spa is the ideal choice for your stay in Hanoi. With its warm and friendly staff, top-notch amenities, and a variety of room types to choose from, this charming 3-star hotel promises an unforgettable experience, all starting from a minimum price of $39. Book your stay at The West Hotel & Spa now and make your trip to Hanoi truly exceptional.
Closest airports
Noi Bai International Airport
13.3miCat Bi International Airport
58.4miSpa/Wellness packages
Restaurant
Free wifi
Room service
Air conditioning
Tour desk
Terrace
Soundproof rooms
24-hour front desk
Non-smoking rooms
Patio
Elevator
Balcony
Upper floors accessible by elevator
Free toiletries
Bidet
Soundproof
Show 10 photos
Deluxe
1 Queen Size Bed
270 sqft
Private Bathroom
Minibar
Flat-screen TV
Refrigerator
+
More details
Indulge in ultimate luxury with our Deluxe Double Room, featuring a spacious 269 sqft of comfort for you and your loved ones. Enjoy a peaceful stay with air conditioning, a flat-screen TV, and a private bathroom, while relishing in the beautiful surroundings of our boutique hotel.
Show 14 photos
Family
2 Queen Size Beds
410 sqft
Private Bathroom
Minibar
Flat-screen TV
Refrigerator
x4
+
More details
Come and enjoy our spacious Family Room, perfect for 4 adults with two comfortable Queen size beds. With a private bathroom, minibar, flat-screen TV, and other modern amenities, you'll have everything you need for a comfortable stay.
Show 13 photos
Triple Room, City View
1 Twin Bed
1 Queen Size Bed
390 sqft
City view
Private Bathroom
Minibar
Flat-screen TV
x3
+
More details
Experience breathtaking views of the city from our spacious Triple Room with City View. This room offers a comfortable stay for up to three adults and one child, with a twin bed and a queen size bed. Enjoy modern amenities including a private bathroom, minibar, flat-screen TV, and air conditioning, ensuring a relaxing and enjoyable stay.
Show 11 photos
Deluxe, 2 Twin Beds
2 Twin Beds
290 sqft
Private Bathroom
Minibar
Flat-screen TV
Refrigerator
+
More details
Enjoy a comfortable stay in our Deluxe Twin Room, offering a spacious 291 sqft of living space with 2 Twin beds. Complete with modern amenities including a private bathroom, flat-screen TV, and air conditioning, ensuring your utmost comfort throughout your stay. Ideal for 2 adults seeking a relaxing retreat.
Show 9 photos
Superior
1 Queen Size Bed
250 sqft
Private Bathroom
Minibar
Flat-screen TV
Refrigerator
+
More details
Experience pure luxury and comfort in our Superior Double Room, featuring a spacious 248 sqft area with a queen size bed. Enjoy the modern amenities such as a private bathroom, flat-screen TV, minibar, and air conditioning, ensuring a relaxing stay for you and your loved one.
Show 15 photos
Junior Suite, Balcony
1 Queen Size Bed
325 sqft
City view
Private Bathroom
Balcony
Minibar
+
More details
Enjoy a luxurious stay in our Junior Suite with Balcony, offering breathtaking views of the city and landmarks. This spacious suite boasts a private bathroom, flat-screen TV, and minibar, ensuring a comfortable and memorable stay.
Show 17 photos
Deluxe, City View
1 Queen Size Bed
270 sqft
City view
Private Bathroom
Minibar
Flat-screen TV
+
More details
Experience the ultimate in comfort and luxury in our Deluxe Double Room with City View. This spacious 291 sqft room features a stunning view of the city skyline, a Queen size bed, private bathroom, minibar, flat-screen TV, and air conditioning. Perfect for a couple looking for a stylish getaway in the heart of the city.
Show 3 photos
Family Suite
More details
Junior, King Size, City View
1 King Size Bed
More details
Executive
More details
Room Selected at Check in
More details
Deluxe, With Window
More details
9.1
1,705 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
Drew
10
September 2024
Great location, lovely breakfast, very comfortable and amazing staff. Really enjoyed our stay @ The West Hotel and Spa. Special shout out to Chloe and Lyn at Reception who are so professional and were so amazing in looking after our every need. They were a highlight of our stay. Mike the manager was in contact directly after our booking and ensured we were taken care of from the moment we landed at the airport to check out. We have already rebooked for three nights prior to leaving Vietnam. Great time, amazing staff and looking forward to staying again very soon 😃
Nothing.
Siew
9.1
October 2024
The helpfulness and excellent customer service of the staff, especially Travis who went out of his way to help me resolve a credit card billing issue with a merchant. He even called the merchant to seek clarification on my behalf. He also recommended a few restaurants nearby for our dinner which turned out to serve excellent food. Chloe and another guy (didn't get his name) at the reception were very helpful too. Location was excellent as it was close to everything. We were lucky that there was a night market selling crafts, food and souvenirs right in front of the hotel on the Sunday we were staying there. The train station is about 800m away.
On our first night, we stayed on the 6th floor. The water pressure for the shower was very low and showering was very slow. We were subsequently given another room on the 4th floor after our return from a night's start at Halong Bay. The second was much better. There's no space in the bathroom to place our toiletries. This seems to be the problem with all the Hanoi hotels that we stayed in. Breakfast was meh. Better to skip the breakfast and eat at the one of the many eateries nearby.
Aiko
10
January 2025
Service wise, we'd say that West Hotel and Spa never failed us. Sir Mike and Ms. Chloe, as well as their crews were attentive to their guests' needs. For the location, it's easy to find and is situated at the heart of old quarter. You can reach some tourists spot, cafés, and restaurants by foot. Also, the night market which happen from Friday to Sunday is near the hotel. But it's not that noisy during that time. As for the family room where we stayed at was clean, spacious, and well-equiped. Not to mention the early check-in and early check-out process were smooth. We'll definitely book the hotel again if we come back to Hanoi.
Emily
9.1
January 2025
Wonderful location, central to everything. We were in the middle of Old Quarter and right by the Hoan Kiem lake (3min walk) so all the lively festivities were within walking distance from us, if not right outside the building. On the weekend, there's a night market too that was happening right outside in front of the hotel. With all that, and we stayed here the night that Vietnam won their soccer match against Thailand so everybody was celebrating on the streets, so you'd think it'd be too noisy to sleep. But our room was pretty quiet and we didn't have any noise issue! It was actually really fun seeing the locals celebrating. Our room was really nice and clean, with good use of space. The property has an elevator which was great for moving all of our luggage in and out. All the staff were super helpful and friendly. The complimentary breakfast was delicious (really recommend trying the egg rolls). They even had pho as well if you ask. Overall, an exceptional stay and we'd definitely stay here again next time we visit Ha Noi!
Maria
10
January 2025
Perfect location for exploring the Old Quarter. Great for those who are looking to enjoy some of the Michelin rated restaurants in the area or famous cafes like Cafe Giang. All the staff are friendly and helpful, especially Ms Chloe and Mr Tom who always greeted us with a smile and offered to give directions or recommendations for places to go. The weekend night market is in front of the property as well, so you can just roll out of bed for some night shopping.
None
Catherine
9.1
December 2024
This place is in the middle of the old Quarter. Very central to everything. What made our stay, was the staff. Chloe and Liin were only to happy to help with taxis, recommendations, tours etc. Leo was also super helpful. They were always on hand to help with everything with big friendly smiles. Breakfast was good with a decent variety of food and rooms were clean and tidy, like the photos. Would stay here again. If visiting Hanoi.
It's a bit old, but we'll looked after and good value / great service for the price.
Khe
10
June 2024
We start and ended our Vietnam trip in Hanoi with The West Hotel, and they have definitely make our trip memorable. All the staff in the hotel were very friendly and helpful, provided us with amazing service throughout our stay. Mike has promptly contacted us before our trip, and recommended us with an enjoyable and value to money 2D1N Ha Long Bay cruise trip. They kindly offered us their spa room to rest and tidy up when we returned from Sapa in the midnight, and prepare us for the Ha Long Bay trip with their hotel breakfast, making the gap between two journeys comfortable for us. The hotel is located in the middle of old quarter which is very convenient, but at the same time quiet enough when we were in the room. The hotel staff offered us fruits for our nights with them, and also in take away cup when we leaving to airport (so heartwarming and cute)!
Nothing!
Patrick
10
February 2024
The location was superb. Right in the heart of the night market ( but the hotel sound proofing was exceptional) in the buzz of the old quarter yet we were able to stroll to the lake, main market, St Nicholas Cathedral & Train Street. Breakfast was good, WiFi strong and our front street room with balcony and room fridge was brilliant. Staff could not have been more friendly in particular ‘Mike’ front of house manager. Do not be fooled by the narrow frontage to street, as this is typical of Hanoi buildings, as the hotel is surprisingly big. Our room displayed the Vietnamese flag on our balcony…..see photos.
Elis
10
March 2024
The manager Mike is an absolute asset to this hotel! He was super helpful in telling us about the area, and he helped me print out an urgent document from home. If you want to go on a cruise to Ha Long Bay, Mike can organise this. We also booked an airport transfer via Mike who was really quick and efficient at responding to any queries I had. Apart from Mike, and Nora the receptionist, the other great thing about this hotel is the location. Right in the middle of everything, but in a quieter side street ( as quiet as you can get in Hanoi) We stayed in 2 different rooms ( as we spent one night away on a cruise) and both were fine with comfortable beds. The hotel left a farewell gift for us on our last day which was a nice touch. If we returned to Hanoi we would stay here again.
Breakfast could be a little strange at times due to the lay out of the tables meaning you had to share with other guests. The food selection was adequate, but sometimes things ran out ( like bread rolls) however, they had the best muesli I've ever tasted.
Alex
10
January 2025
The reception staff are exceptionally friendly, warm and most helpful. One was greeted by name at every interaction. Breakfast buffet had many choices and was very good. Location was excellent to explore the Old Quarter and just a 15 minute walk to Train Street. Day trips and venue tickets were arranged efficiently. Restaurant recommendations were excellent. The staff made it one of the best hotel stays we have had. A great start to our Vietnam trip.
Attractions
Dong Xuan Market
0.3miSt Joseph’s Cathedral (Nha Tho Lon)
0.3miLong Bien Bridge (Cau Long Bien)
0.5miVietnam Military History Museum
0.7miVietnamese Women’s Museum
0.7miHanoi Opera House (Nha Hat Lon)
0.8miVietnam National Museum of History
0.8miVietnam National Fine Arts Museum (Bao Tang My Thuat)
0.9miPresidential Palace
1.1miPhu Tay Ho
1.2miHo Chi Minh's Residence (Nha Bac Ho)
1.2miTran Quoc Pagoda (Chua Tran Quoc)
1.3miWest Lake (Ho Tay)
1.3miVietnam Museum of Ethnology (VME)
3.4miVan Phuc Silk Village
6.2miAttractions
Dong Xuan Market
0.3miSt Joseph’s Cathedral (Nha Tho Lon)
0.3miLong Bien Bridge (Cau Long Bien)
0.5miVietnam Military History Museum
0.7miVietnamese Women’s Museum
0.7miHanoi Opera House (Nha Hat Lon)
0.8miVietnam National Museum of History
0.8miVietnam National Fine Arts Museum (Bao Tang My Thuat)
0.9miPresidential Palace
1.1miPhu Tay Ho
1.2miHo Chi Minh's Residence (Nha Bac Ho)
1.2miTran Quoc Pagoda (Chua Tran Quoc)
1.3miWest Lake (Ho Tay)
1.3miVietnam Museum of Ethnology (VME)
3.4miVan Phuc Silk Village
6.2miAirports
Noi Bai International Airport
13.3miCat Bi International Airport
58.4miRestaurant #1
Ambiances
Spa/Wellness packages
Restaurant
Free wifi
Room service
Air conditioning
Tour desk
Terrace
Soundproof rooms
24-hour front desk
Non-smoking rooms
Patio
Elevator
Balcony
Upper floors accessible by elevator
Free toiletries
Bidet
Soundproof
Accessibility
Upper floors accessible by elevator
Activities
Bike tours
Cooking class
Live music/Performance
Tour or class about local culture
Walking tours
Bathroom
Bathtub or shower
Bidet
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Bedroom
Linens
Wardrobe or closet
Cleaning Services
Daily housekeeping
Laundry
Food & Drink
Fruit
Minibar
Restaurant
Snack bar
Wine/Champagne
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Currency exchange
Express check-in/out
Invoice provided
Private check-in/out
Tour desk
General
Air conditioning
Designated smoking area
Elevator
Family rooms
Heating
Hypoallergenic
Non-smoking rooms
Room service
Smoke-free property
Soundproof
Soundproof rooms
Tile/Marble floor
Internet
Free wifi
Kitchen
Electric kettle
Refrigerator
Living Area
Desk
Sitting area
Media & Technology
Cable channels
Flat-screen TV
Satellite channels
Telephone
TV
Outdoors
Balcony
Patio
Terrace
Physical distancing
Cashless payment available
Contactless check-in/out
Room Amenities
Clothes rack
Iron
Socket near the bed
Safety & security
24-hour security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key access
Key card access
Security alarm
Smoke alarms
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Back massage
Beauty services
Body scrub
Body treatments
Body wrap
Couples' massage
Facial treatments
Foot massage
Full-body massage
Hand massage
Head massage
Massage
Neck massage
Spa
Spa facilities
Spa lounge/Relaxation area
Spa/Wellness packages
Waxing services
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Car rental
Shuttle service
View
City view
From 14:00
Guests are required to show a photo identification and credit card upon check-in
Until 12:00
Pets are not allowed.
WiFi is available in all areas and is free of charge.
There's no age requirement for check-in
Come and go whenever you want
Parking may not be available
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children of all ages are welcome.
Children 6 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
JCB,
Mastercard,
Visa,
Cash only,
UnionPay debit card,
UnionPay
This property accepts cash.
When are the check-in and check-out times for The West Hotel & Spa?
The designated check-in period at The West Hotel & Spa begins at 02:00 PM. As for check-out, it's before 12:00 PM.
What's the nightly rate at The West Hotel & Spa?
The West Hotel & Spa has a starting price of $39 for accommodations. Do remember that actual rates might deviate based on the room and date. Insert your dates for a detailed price view.
What are the room types available at The West Hotel & Spa?
The West Hotel & Spa offers a variety of room types including Deluxe Double Rooms, Family Rooms, Triple Rooms with City View, Deluxe Twin Rooms, Superior Double Rooms, and Junior Suites with Balcony. Smoking is not allowed in any of the rooms. The rooms accommodate between 2 to 4 adults and may include either a Queen size bed, Twin beds, or a combination of both. Room sizes range from 248 to 409 square feet.
What activities does The West Hotel & Spa offer?
Guests at The West Hotel & Spa can spend their time enjoying a range of leisure amenities. They can relax and unwind with the various spa/wellness packages and treatments available, such as full-body massages, foot massages, and facial treatments. The hotel also offers a spa lounge/relaxation area and spa facilities for guests to enjoy.
For those looking for more active pursuits, guests can rent bicycles and go on bike tours or take part in walking tours of the area. Additionally, there is the opportunity to participate in cooking classes offered by the hotel.
As for dining options, the hotel features Restaurant #1, which offers ambiances suitable for families, as well as a traditional, modern, or romantic atmosphere.
Are there restaurants located within The West Hotel & Spa?
Yes, the hotel has a restaurant on site called Restaurant #1. The ambiances offered at the restaurant are Family Friendly, Traditional, Modern, and Romantic.
Are both cash and credit cards valid payment options at The West Hotel & Spa?
Yes, both cash and credit cards are valid payment options at The West Hotel & Spa. They accept cash as well as Visa, JCB, Mastercard, UnionPay debit card, and UnionPay credit card.
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