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+1-833-728-20411,041 reviews
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$4323 Hàng Đào, Hà Nội, Vietnam
Reservations:
+1-833-728-20411,041 reviews
1/35
Spa/Wellness packages
Pet Friendly
Restaurant
Free wifi
Room service
Air conditioning
Kid-friendly buffet
Tour desk
Welcome to The West Hotel & Spa, a charming 3-star hotel nestled in the heart of Hanoi, Vietnam. Located just 0.9mi from the bustling city center, this hotel offers a convenient and vibrant base for your travels. With 1041 reviews, it is clear that guests have had exceptional experiences at this hotel.
Upon arrival, guests are greeted by a warm and friendly 24-hour front desk staff. The hotel offers a range of amenities to ensure a comfortable stay, including air conditioning, free WiFi, and soundproof rooms. After a day of exploring the city, guests can unwind at the on-site spa and enjoy a relaxing massage. For those looking to indulge in local cuisine, the hotel's restaurant offers delicious dishes that showcase the flavors of Vietnam.
The West Hotel & Spa also has a wide range of additional amenities, including a shuttle service, airport transfers, and a pet-friendly policy, making it an ideal choice for both leisure and business travelers. The well-appointed rooms feature modern amenities such as flat-screen TVs, refrigerators, and private bathrooms. With its prime location and top-notch facilities, The West Hotel & Spa is a fantastic choice for your stay in Hanoi. Prices start from a minimum of $43, ensuring great value for your stay.
When it comes to dining, The West Hotel & Spa has a delightful restaurant on-site. Restaurant #1 offers a variety of ambiances to suit your mood, whether you're looking for a family-friendly atmosphere, a traditional setting, a modern vibe, or a romantic experience. The restaurant provides a perfect opportunity to indulge in the flavors of Vietnam and savor delicious dishes crafted by talented chefs. Whether you're in the mood for a romantic dinner with your loved one or a fun-filled meal with the whole family, Restaurant #1 at The West Hotel & Spa guarantees a memorable dining experience.
Payment at The West Hotel & Spa is made convenient with various accepted methods. In addition to cash, the hotel accepts Visa, JCB, Mastercard, UnionPay debit card, and UnionPay. You can choose whichever payment method is most comfortable and convenient for you, ensuring a hassle-free experience during your stay.
With a range of room types to choose from, The West Hotel & Spa caters to the needs of different travelers. The Deluxe Double Room offers a cozy space for two adults and one child, with a spacious 269 square feet area. If you're traveling with family or friends, the Family Room provides ample space with two queen-size beds and can accommodate up to four adults. For a beautiful city view, the Triple Room with City View offers a comfortable stay for three adults and one child. If you prefer separate beds, the Deluxe Twin Room is perfect with its two twin beds. The Superior Double Room provides a cozy stay for two adults and is equipped with a queen-size bed. And for a touch of luxury, the Junior Suite with Balcony offers a spacious 323 square feet room, accommodating two adults and one child. No matter your preference, The West Hotel & Spa has a room type to suit your needs and ensure a comfortable stay.
So, whether you're looking to explore the vibrant city center, relax at the on-site spa, or indulge in the flavors of Vietnam at the hotel's restaurant, The West Hotel & Spa is the ideal choice for your stay in Hanoi. With its warm and friendly staff, top-notch amenities, and a variety of room types to choose from, this charming 3-star hotel promises an unforgettable experience, all starting from a minimum price of $43. Book your stay at The West Hotel & Spa now and make your trip to Hanoi truly exceptional.
Closest airports
Noi Bai International Airport
13.3miCat Bi International Airport
58.4miSpa/Wellness packages
Pet Friendly
Restaurant
Free wifi
Room service
Air conditioning
Kid-friendly buffet
Tour desk
Private entrance
Terrace
Soundproof rooms
24-hour front desk
Non-smoking rooms
Wheelchair accessible
Patio
Landmark view
Elevator
Balcony
Upper floors accessible by elevator
Free toiletries
Bidet
Soundproof
Show 6 photos
Deluxe Double Room
1 Queen Size Bed
270 sqft
Private Bathroom
Private entrance
Minibar
Flat-screen TV
+
More details
Indulge in ultimate luxury with our Deluxe Double Room, featuring a spacious 269 sqft of comfort for you and your loved ones. Enjoy a peaceful stay with air conditioning, a flat-screen TV, and a private bathroom, while relishing in the beautiful surroundings of our boutique hotel.
Show 8 photos
Triple Room with City View
1 Twin Bed
1 Queen Size Bed
390 sqft
Landmark view
City view
Private Bathroom
Private entrance
x3
+
More details
Experience breathtaking views of the city from our spacious Triple Room with City View. This room offers a comfortable stay for up to three adults and one child, with a twin bed and a queen size bed. Enjoy modern amenities including a private bathroom, minibar, flat-screen TV, and air conditioning, ensuring a relaxing and enjoyable stay.
Show 6 photos
Deluxe Twin Room
2 Twin Beds
290 sqft
Private Bathroom
Private entrance
Minibar
Flat-screen TV
More details
Enjoy a comfortable stay in our Deluxe Twin Room, offering a spacious 291 sqft of living space with 2 Twin beds. Complete with modern amenities including a private bathroom, flat-screen TV, and air conditioning, ensuring your utmost comfort throughout your stay. Ideal for 2 adults seeking a relaxing retreat.
Show 10 photos
Junior Suite with Balcony
1 Queen Size Bed
325 sqft
Landmark view
City view
Private Bathroom
Balcony
+
More details
Enjoy a luxurious stay in our Junior Suite with Balcony, offering breathtaking views of the city and landmarks. This spacious suite boasts a private bathroom, flat-screen TV, and minibar, ensuring a comfortable and memorable stay.
Show 6 photos
Deluxe Double Room with City View
1 Queen Size Bed
290 sqft
Landmark view
City view
Private Bathroom
Private entrance
+
More details
Experience the ultimate in comfort and luxury in our Deluxe Double Room with City View. This spacious 291 sqft room features a stunning view of the city skyline, a Queen size bed, private bathroom, minibar, flat-screen TV, and air conditioning. Perfect for a couple looking for a stylish getaway in the heart of the city.
Show 5 photos
Family Room
2 Queen Size Beds
410 sqft
Private Bathroom
Private entrance
Minibar
Flat-screen TV
x4
More details
Come and enjoy our spacious Family Room, perfect for 4 adults with two comfortable Queen size beds. With a private bathroom, minibar, flat-screen TV, and other modern amenities, you'll have everything you need for a comfortable stay.
Show 5 photos
Superior Double Room
1 Queen Size Bed
250 sqft
Private Bathroom
Private entrance
Minibar
Flat-screen TV
More details
Experience pure luxury and comfort in our Superior Double Room, featuring a spacious 248 sqft area with a queen size bed. Enjoy the modern amenities such as a private bathroom, flat-screen TV, minibar, and air conditioning, ensuring a relaxing stay for you and your loved one.
9
1,041 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇬🇧
Tdubey
8.2
November 2022
Good location at the centre of Hanoi. There is a fabulous night market in the street in front of the hotel every friday, saturday and sunday evenings. The breakfast is decent and they provide a good valued airport pick-up and drop-off service.
They charged me 3% extra because i paid using a foreign card. I haven't seen any other hotel do that. Customers should have been warned about this.
🇦🇺
Megan
10
July 2022
Clean, close by to the market. Staff were excellent and very accommodating to our needs. Receptionist spoke excellent English. They are very helpful in arranging transport; they can call a taxi to pick you up from anywhere to return to the hotel as it may be difficult to find the hotel address on Grab. Breakfast was fresh, hot and delicious.
🇬🇧
Amanda
8.2
May 2023
Was nervous after reading some reviews and was going to cancel. Glad we didn't. The staff really do make this hotel (the owner needs to do all he can to keep hold of them) A quick check in. Room was without a window (my fault I didn't check when I booked it) It also didn't have working WIFI in the room. I upgraded after 2 nights to a Junior suite with balcony. Was excellent. Quiet even on market nights. Air conditioning wasn't great but they do provide a fan in the room. Toothbrushes are not replaced daily but that's fine, it's less waste. Breakfast was good with choices The only thing I would change is for them to provide a sealed bottle of water per person per day. I don't like the containers they put it in. Would stay again
No safes in room unless you ask. No Wifi in windowless room
🇵🇭
Leny
10
March 2023
The hotel is very near the shopping area.
none
🇺🇸
Tom
8.2
November 2022
The room is pretty large and clean with a large bathroom. I had the room without windows but I didn't really miss them since there's still a lightwell that connects to the window in the bathroom. Location is good with it very close to the old quarter area so there's a lot of food options nearby.
The breakfast is pretty meh. It's not bad but not anything to look forward to. Not related to the hotel but Hanoi has really bad air quality from September through March so bring some N95 masks with you if you go during that time. I was actually glad my room didn't have a window since that probably helped keep the particulates out.
🇦🇺
Giselle
10
August 2023
The staff were excellent. Viet and Mike were great hosts. Viet was teaching us some basic words in Vietnamese, showing us where to go to eat and drink near the hotel, marking it on a map he gave us, and telling us what was a fair deal. Mike made sure everything in our room was ok and contacted the cruise operators to confirm our pick up time as well as giving us more local tips. We had already booked our cruise to Ha Long Bay but the hotel can also help you book tours if you want to book once in Hanoi. The hotel is at a great location and you can easily walk around from there. This was our first time in Vietnam and at first I was a little shocked we only had a door with a small balcony for a view but later I found out that this is very common in Hanoi with some rooms not having windows at all. They also gave us a welcome tray with snacks which came in pretty handy when we were on the boat the following days
Although we had complimentary tea/coffee making and water, a couple of glasses for the water would have been nicer than having to use the cup
🇦🇺
Elena
10
August 2023
The greeting on arrival, the personalised service from Several staff members was comforting after a long flight. We were able to check in early which was great. The room was spacious, we had a balcony overlooking the busy market street, which was amazing for people watching, although once the door was shut you could not hear any outside noise.so close to Market, Beer Street, Lake and an abundance of eateries, clothing shops, convenience stores and close to transport to other tourist locations. Breakfast was simple but sufficed. Not being tech savvy, the crew which included Nora, Marcus, and so sorry to the rest of the team, names escaped me, but were amazing with fixing issues on our phone. We went away to Sapa for 4 days and returned to stay one night again prior to going to Halong Bay. We had a room at the back due to the hotel been fully booked, still very spacious. Clean room. We loved our 6 night stay and have absolute no hesitation in recommending this hotel. No pool which I always look for in a hotel, that did not deter me, however, we found other places where we could go for a quick swim and cocktails during the day. We received a lovely thank you note and some sweet treats on our last night. Will always have fond memories of the staff, big goodbye hugs all round on our departure.
Nothing to mention or complain about. If anyone does complain, then they are hard to please.
🇬🇧
Nilo
8.2
May 2023
Prices very well and good value with the breakfast. Breakfast is fairly basic but offer a few menu items cooked fresh like eggs pancakes etc. If breakfast included in your price treat it as a nice little extra. The staff are all fantastic, really keen to get feedback on service and improve and make sure your stay is great (5 stars for the staff) Location is highly convenient. I never used any taxi or grab or bike or anything. I walked to all the key Hanoi sites of interest. Despite having a balcony room on the busy street the noise was Zero so very good sound proofing. As a solo traveller I just needed a clean room to rest and chill and it served the purpose.
There are no safe boxes in the room ( but the hotel are aware of this as a feedback and said will be looking to address this in future)
🇸🇬
Jun
10
June 2023
Both the receptionist (Nora) and the Manager (Vince, I think) were extremely helpful (in booking of grab, communicating with the driver on our behalf, storing our luggage and providing us with free snacks). The location is fantastic, right in the middle of the weekend market (but we couldn’t hear any of the noise from our room, soundproof walls I guess). Locating the hotel for the first time might be challenging (Just look for the most posh looking entrance on the street). Thank you so much for the stay and hospitality.
Room 402 aircon could be a little stronger since the weather outside is a bit warm
🇮🇳
Pal
8.2
May 2023
1) The room was very big with lot of lights & airy. AC was working good. 2) Breakfast spread was good 3) The location was excellent, just you come out side & there is the night market. 2-3 mins walk to Hoao Kiem Lake, lots is utility stores, money exchange options & restaurants in close vicinity. 4) Staffs behavior and there English speaking ability was excellent.
1) In bathroom shower, always it was the hot water coming, we could not manage to get proper cold water which was very essential in a hotel summer day. We mentioned this to the staffs but they did not send someone to check that, so it seems they know about the problem, this is not good at all in this room. 2) We checked in at almost 3-4 AM in the morning, & at that time, we have been asked to pay the huge amount (room charges & La Casta cruise charges which we booked), this was not informed earlier, so we did not have that much of money exchanged at that time. I need to call the main lady Hana at that night, & managed somehow. Next day I had to exchange the money & pay the full amount.
Attractions
Dong Xuan Market
0.3miSt Joseph’s Cathedral (Nha Tho Lon)
0.3miLong Bien Bridge (Cau Long Bien)
0.5miVietnam Military History Museum
0.7miVietnamese Women’s Museum
0.7miHanoi Opera House (Nha Hat Lon)
0.8miVietnam National Museum of History
0.8miVietnam National Fine Arts Museum (Bao Tang My Thuat)
0.9miPresidential Palace
1.1miPhu Tay Ho
1.2miHo Chi Minh's Residence (Nha Bac Ho)
1.2miTran Quoc Pagoda (Chua Tran Quoc)
1.3miWest Lake (Ho Tay)
1.3miVietnam Museum of Ethnology (VME)
3.4miVan Phuc Silk Village
6.2miAttractions
Dong Xuan Market
0.3miSt Joseph’s Cathedral (Nha Tho Lon)
0.3miLong Bien Bridge (Cau Long Bien)
0.5miVietnam Military History Museum
0.7miVietnamese Women’s Museum
0.7miHanoi Opera House (Nha Hat Lon)
0.8miVietnam National Museum of History
0.8miVietnam National Fine Arts Museum (Bao Tang My Thuat)
0.9miPresidential Palace
1.1miPhu Tay Ho
1.2miHo Chi Minh's Residence (Nha Bac Ho)
1.2miTran Quoc Pagoda (Chua Tran Quoc)
1.3miWest Lake (Ho Tay)
1.3miVietnam Museum of Ethnology (VME)
3.4miVan Phuc Silk Village
6.2miAirports
Noi Bai International Airport
13.3miCat Bi International Airport
58.4miRestaurant #1
Ambiances
Spa/Wellness packages
Pet Friendly
Restaurant
Free wifi
Room service
Air conditioning
Kid-friendly buffet
Tour desk
Private entrance
Terrace
Soundproof rooms
24-hour front desk
Non-smoking rooms
Wheelchair accessible
Patio
Landmark view
Elevator
Balcony
Upper floors accessible by elevator
Free toiletries
Bidet
Soundproof
Accessibility
Upper floors accessible by elevator
Wheelchair accessible
Activities
Bicycle rental
Bike tours
Cooking class
Live music/Performance
Tour or class about local culture
Walking tours
Bathroom
Bathtub or shower
Bidet
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Bedroom
Linens
Wardrobe or closet
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Suit press
Food & Drink
Breakfast in the room
Fruit
Grocery deliveries
Kid-friendly buffet
Minibar
Restaurant
Snack bar
Wine/Champagne
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Currency exchange
Express check-in/out
Invoice provided
Lockers
Private check-in/out
Tour desk
General
Air conditioning
Designated smoking area
Elevator
Facilities for disabled guests
Family rooms
Hardwood or parquet floors
Heating
Hypoallergenic
Non-smoking rooms
Pet Friendly
Private entrance
Room service
Smoke-free property
Soundproof
Soundproof rooms
Tile/Marble floor
Internet
Free wifi
Kitchen
Cleaning products
Electric kettle
Refrigerator
Living Area
Desk
Sitting area
Media & Technology
Cable channels
Flat-screen TV
Satellite channels
Telephone
TV
Outdoors
Balcony
Outdoor furniture
Patio
Terrace
Physical distancing
Cashless payment available
Contactless check-in/out
Room Amenities
Clothes rack
Drying rack for clothing
Iron
Socket near the bed
Safety & security
24-hour security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key access
Key card access
Safe
Security alarm
Smoke alarms
Safety features
First aid kits available
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Back massage
Beauty services
Body scrub
Body treatments
Body wrap
Couples' massage
Facial treatments
Foot massage
Full-body massage
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Public Bath
Spa
Spa facilities
Spa lounge/Relaxation area
Spa/Wellness packages
Waxing services
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Car rental
Public transit tickets
Shuttle service
View
City view
Landmark view
From 14:00
Guests are required to show a photo identification and credit card upon check-in
Until 12:00
Pets are not allowed.
WiFi is available in all areas and is free of charge.
There's no age requirement for check-in
Come and go whenever you want
Parking may not be available
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children of all ages are welcome.
Children 18 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
Visa,
JCB,
Mastercard,
Cash only,
UnionPay debit card,
UnionPay
This property accepts cash.
When are the check-in and check-out times for The West Hotel & Spa?
The designated check-in period at The West Hotel & Spa begins at 02:00 PM. As for check-out, it's before 12:00 PM.
What's the nightly rate at The West Hotel & Spa?
The West Hotel & Spa has a starting price of $43 for accommodations. Do remember that actual rates might deviate based on the room and date. Insert your dates for a detailed price view.
What are the room types available at The West Hotel & Spa?
The West Hotel & Spa offers a variety of room types including Deluxe Double Rooms, Family Rooms, Triple Rooms with City View, Deluxe Twin Rooms, Superior Double Rooms, and Junior Suites with Balcony. Smoking is not allowed in any of the rooms. The rooms accommodate between 2 to 4 adults and may include either a Queen size bed, Twin beds, or a combination of both. Room sizes range from 248 to 409 square feet.
What activities does The West Hotel & Spa offer?
Guests at The West Hotel & Spa can spend their time enjoying a range of leisure amenities. They can relax and unwind with the various spa/wellness packages and treatments available, such as full-body massages, foot massages, and facial treatments. The hotel also offers a spa lounge/relaxation area and spa facilities for guests to enjoy.
For those looking for more active pursuits, guests can rent bicycles and go on bike tours or take part in walking tours of the area. Additionally, there is the opportunity to participate in cooking classes offered by the hotel.
As for dining options, the hotel features Restaurant #1, which offers ambiances suitable for families, as well as a traditional, modern, or romantic atmosphere.
Are there restaurants located within The West Hotel & Spa?
Yes, the hotel has a restaurant on site called Restaurant #1. The ambiances offered at the restaurant are Family Friendly, Traditional, Modern, and Romantic.
Are both cash and credit cards valid payment options at The West Hotel & Spa?
Yes, both cash and credit cards are valid payment options at The West Hotel & Spa. They accept cash as well as Visa, JCB, Mastercard, UnionPay debit card, and UnionPay credit card.
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