The hotel is centrally located for food entertainment and exercise. There is a lake nearby perfect for going for a run. Terry upgraded my room free of charge was ever helpful for choosing restaurants and organizing a ride to the airport. Wifi was consistent and fast. Highly recommend staying here.

The hotel is new, I satisfried evething here, staff, facilities, location... they also give for me really good price about halong bay. Thank you for evething

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Great location, staff were so friendly and accommodating.

Room had two large beds which was great but meant you had barely any room to move around. Not as good as photos depicted. Blinds let in a lot of light.

The staff was really friendly, they were happy to do all that we asked for. The bed was super comfortable and the facilities were great!

The wifi was rather slow.

Location in the Old town is easy to walk .The room is very clean but not much space for family 3-4 people. The staff was so nice and gave us a lot of information

Staff are unbelievably helpful and kind - suggested places to visit for us, arranged laundry and taxis, and let us store luggage/get changed before our flight. Rooms are a great size and well decorated. Bathrooms are good with excellent water pressure in the showers. In the heart of the Old Quarter so easy walking distance from lots to do - tons of pho, banh mi, coffee, pastries, bars etc within a few minutes. There's a lift which is a lifesaver with big bags. We went back for a second stay on our way out of Hanoi because they were so great :)

If you want quiet ask for a room at the back at the weekend as there's plenty of nightlife on - but that's not the hotel's fault it's just a busy area!

5 min walk from Hoan Kiem lake and Ta Hien street.

we only stayed at this hotel one night but it was pretty good. we didn’t have any issues. room is as pictured, ac worked well and good hot water. location is right in the middle Hanoi, great for restaurant and night life. if you want something more quiet, then maybe not for you. our room faced the street so you do hear the loud music if there is a band playing outside but they stop no later than 10 pm. wasn’t a major issue for us but again we were there just one night. staff is friendly and helpful.

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-location in the center surrounded by multiple choices of restaurants, bars, cafe, street food , no need to go far and find something to eat , drink or visit touristic places - helpful and kind staff - balcony - well decorated reception

- small size of room - noisy streets if someone want a place to sleep well - the small ants are inside the room coming out from the bedroom cabinets , however the staff is willing to change and clean the room right away

Alice was excellent in welcoming us and making our stay comfortable. Alice helped arrange transfers to and from the airport and as we visited HaLong Bay and Hoi An we returned after each time away back to Charming Moon as we found the location and our staff to be excellent. Alice helped us arrange for our laundry to be done and was so lovely to deal with. would def recommend this place.

nothing it was great!