- great location in town, located directly in the middle of the old town (but this can be difficult if you want to go there by car, the streets are closed on weekends after 7pm until around 11pm) - nice and really clean rooms - great value for money - really quiet rooms

- the breakfast did not have a great variety and the portions e.g. of the pancakes were really small (there was a small buffet with toast and jam/peanut butter, fried rice and fried noodles; in addition you were abled to order one special meal per breakfast from a menu, e.g. pancakes, eggs, phở) - part of the staff could barely talk and understand English - there were only a few hangers for clothes, more would be better - the elevator only went up to the 7th floor, so you had to walk up the stairs to the 8th floor with your bags and luggage

- great location in town, located directly in the middle of the old town (but this can be difficult if you want to go there by car, the streets are closed on weekends after 7pm until around 11pm) - nice and really clean rooms - great value for money - really quiet rooms - we were able to have our luggage stored in the hotel while we were on a 2-night-tour in Halong Bay

- the breakfast did not have a great variety and the portions e.g. of the pancakes were really small (there was a small buffet with toast and jam/peanut butter, fried rice and fried noodles; in addition you were abled to order one special meal per breakfast from a menu, e.g. pancakes, eggs, phở) - part of the staff could barely talk and understand English - there were only a few hangers for clothes, more would be better - the elevator only went up to the 7th floor, so you had to walk up the stairs to the 8th floor with your bags and luggage

The staff was courteous and polite

Central location but quiet. Friendly staff. We took their driving service from the airport and, because the surrounding streets of the hotel are closed to cars on the weekend, they even came to meet us a few streets away. Comfy beds.

I asked for the highest floor possible which they gave (thank you!), however this room 8087 is right next to the elevator machinery, so that could be noisy.

front desk lady was very helpful and pleasant and always helped us. rooms were very pretty and the size was very decent. location was very good, with eateries, dessert places and massage places nearby as well as it being very close to the lake

seemed a bit understaffed - when we asked the front desk lady for help and she came up to help us, was not sure if the front desk was manned and if she would get in trouble if there was someone that came to the front desk during that time

Room was spacious, nice ambiance, quiet (we were at 6/F), wide selection for breakfast and tastes well, hotel price is highly reasonable, we checked in 2am and they accomodated us including arranging airport transport. Staff especially Ms Hang is very accomodating and helped us find concert tickets on the last minute. She took time and efforts to help us so we can enjoy our trip

We checked in really early in the morning and the hotel was able to accommodate this. Staff were so helpful and the room itself had everything you needed for a good night's rest. The room we stayed in was quite small but it was cosy and the bed was so comfortable.

It's close to bars so slightly noisy in the evening but it was bearable.

Very centrally located but in a smaller street which means not as crowded and quiet at night. Staff was super helpful in organizing airport pick up and saved us by finding us a last minute Ha Long Bay tour when the one we had previously booked ourselves cancelled same day. Thank you!

Great location, pleasant room. The staff at the hotel were incredibly helpful with advice and booking transport etc. Very pleasant easy stay close to all amenities.

Our room had a window but we think some others don’t which may make them a bit claustrophobic. Cleaning staff could gave been a bit more attentive- forgot to replace bath mat and didn’t clean up coffee cups.

Mattress was extremely comfortable. Room was of a good size. Bathroom was impeccable and nicely decorated. Although the street was not of my liking, it is very centrally located, close to everything.

It s in an ally. Taxis can t drop or pick you up from the door of the hotel. We arrived at night and it was a bit scary. To make things worse, the entrance was not lit and it looked like the hotel was closed.