The location of this hotel was fantastic, just on the very outskirts of the old town walking streets. The staff were exceptionally attentive and friendly with a lovely welcome drink on arrival and making the time to say hello and ask how we were over breakfast. The hotel decor is very charming and the rooms spacious. The breakfast options were delicious. We would stay here again and again with no hesitation and would easily recommend to any friends or family looking to stay in Hoi An..

The staff were keen to know if they could improve anything so I suggested on check out that there was only one tiny thing they could think about and that was bigger towels.

This was our favourite place to stay during our time in Vietnam. The staff were super friendly and hospitable, giving us great information about Hoi An on arrival that really enhanced our plans, and fitting us in for a foot massage in the spa when we hadn't made a booking. The breakfast buffet was delicious and our meal in the restaurant one evening was superb. Our room was wonderfully comfortable and the hotel itself is in a prime location. We loved being able to use the bicycles provided by the hotel, which made exploring the old town and place a little further afield really easy and fun. If you're thinking of booking this place - don't hesitate; it's great.

From start to finish our experience at La Charm was 10/10! Upon arrival, Ms. Loan provided excellent service and hospitality. She gave us many recommendations for things to do in Hoi An, including a recommendation for a tailor for my fiancés wedding suit. They have complimentary bikes which we rode to the beach. The breakfast buffet was great and had many options! They also had a pool, spa and gym onsite which we didn’t use but looked very nice. The bed in our room was huge and very comfortable. It’s also within walking distance to the market and Old Quarter. I would absolutely return!

We could hear some noise from the street during the afternoon but overall not a huge issue.

We liked the hotel, all very clean and the pool garden very nice. Wonderful staff who did evrything to make you comfortable. Reception manager Nga was very helpful in aranging trips and flight tickets for us. We stayed for six weeks, and where happy the whole time. We recomend this hotel so much.

This boutique hotel lives up to it's name. It truly is Charming. I have never been anywhere with service this personable and impeccable. We ordered room service almost everyday. We were in their spa once, maybe 2x in one day.

We liked the hotel so much, it was hard to leave. We should have been sightseeing.

I highly recommend this hotel! It’s perfectly located within easy walking distance of the historic center, yet in a peaceful area that ensures a quiet stay. The staff were exceptionally warm and welcoming, making us feel right at home. Our room was spacious and comfortable, offering plenty of space to relax after a day of exploring. For anyone seeking comfort, friendliness, and a top-notch location, this hotel is it! Certainly price-quality wise

This place was perfect. Wouldn't consider staying anywhere else if we were to go back. Breakfast was amazing the pool was great the staff were incredibly friendly and very good to our little baby. It was very clean and only a 10 mins walk from the centre of oldtown

Genuinely have nothing negative to say!

Very helpful and accommodating staff especially Ms. Thao. At check in, they don’t just tell you about your room or amenities of the hotel but also makes recommendations about where to get local foods, things to do in the town, tours we can do, transportation options, and even change currency (usd to dong) so we have money to spend in the market at night. They have free bicycles available to go around town, amazing spa services, clean room with good view of the town, great selection of buffet for breakfast. So many great things that made our stay so convenient and unforgettable! :) At checkout, Ms. Thao was there to wish us a great flight back and even gifted us with coconut treat to bring home.

None. Everything was great.

1. All clerks are so nice to help us. 2. The location is good, walking 7 minutes to get to the Ancient Town and huge night market. 3. Breakfast buffet are delicious, there are both Western and Vietnamese foods, and many fresh juices. 4. The hair dryer is very powerful! 👍 5. The car to pick us up from Da Nang airport is $350,000, cheaper than Grab . 6. There are many shops around the hotel, a beef rib pho restaurant “ Phở Thìn Hội An “ is super delicious and cheap!

The only small thing not good is “no view “ from our balcony.

The staff here is so welcoming and ready to help with everything. Very accommodating and provide everything requested without hesitation (within reason of course). They have strong air con, the rooms are gorgeous along with the city views. The breakfast is yummy and a nice selection and there’s also free bikes to ride into town. The pool is beautiful and you can tell they take a lot of pride in working there and keeping it beautiful and clean for the guests. There was also a lizard that got into my room and they got it out in literally five minutes without harming it. And room service .. just book the hotel, worth it. Overall just beautiful hotel.