Very well located, helpful staff, good recommendations from the front desk, very receptive waiters at the restaurant “Salt”. Very friendly staff at the Ginger Spa. Comfortable and spacious rooms

Cleanliness of Spa can be improved.

Great location, brand new hotel. Good facilities. Very friendly helpful staff.

Beds were a little too firm but not unbearable. Pool needs a step to make getting in and out a little easier.

Property was excellent, Location is great so for a first timer to Hoi An it was great Breakfast was good overall...you had to order eggs that were cooked however you wanted, but the bacon was pre cooked and cold in the main area.. l would rather order both delivered hot...cereal choice was corn flakes/ cocoa pops and fruit loops...loved it The facilities are great, the bikes are good, pool area is great, just have to schedule in sun time - 11am- 3pm Hoi An is a happening place, especially after 5pm. l have not visited a place with so much going on in such a medium size area, and the Signature is right at the start of it.

The cold weather we had for the first 3 days, you don't get to enjoy the area as much when its cold.. But when its warm it was great

Fantastic location right in the centre of Hoi An. Staff were fantastic, always helpful and happy to deal with any request. Very good buffet breakfast. Decent pool area for a centre of town location. Wonderful spa and massage.

A pool bar open until 6 and the main bar that is really just a part of the restaurant and closes at 10. It would have been nice to have a 'proper' hotel bar with longer hours. We felt that although the rooms were adequate size there was no where to unpack our cases and we lived out of our cases for the week. Not ideal.

The hotel is new and beautifully designed - loved the decor and the pool. We used the restaurant and the food was gorgeous. Staff were really friendly and helpful - supported us with recommendations for a local tailor and we had great results. The location was fab. On check out we were asked for suggestions because it's a new hotel - this didn't come across as a tick box exercise but more a genuine interest in improving the experience. I suggested full length mirrors in the room.

We stayed in a Signature Lantern Room and because we asked for a double room (created by moving two singles together) it meant that the room around the bed was limited by the window. It was a good price when booking and on reflection it would have been better to book the next room up to get a little bit more space. I tolerated it because I loved the decor, ambience and friendliness of the place but I did have to step over the corner of the bed rather than walk around. The room would have benefitted from a full length mirror.

This is a beautiful new property in a great location. Staff were very attentive and friendly. We were upgraded half way through our stay due to maintenance work near the other end of the hotel. We were woken twice by electric tools around 7am. We didn’t complain because we are early risers anyway but the hotel took it upon themselves to move us to a quieter room which was appreciated. Very close to night market and old town

Few teething problems as it is a new hotel. Breakfast could have a little more variety. Otherwise loved our stay.

Wonderful staff. Lovely rooms. For me location 10/10. I have been to Hoi An 8-10 times and this is definitely high on my list for future visits. Bina was an outstanding staff member and she looked after me very well.

It is a newly refurbished property and the rooms need a few more amenities in my view. Also this is a personal issue but any 5 star property using plastic slippers is not 5 star to me. I find it unhygienic. Disposable slippers please!

Everything was absolutely perfect! We loved the interior of the hotel, as well as the super friendly staff and great food. The breakfast is delicious, we also stayed sometimes for lunch at the hotel and enjoyed it absolutely! The location is perfect, both for taking strolls to the old town, as well as to rent one of the free bicycles of the hotel and take a little ride to the beach. Will definitely come back if we go again to Vietnam

Nothing!

Very friendly and professional staff. Ideally situated at the beginning of Hoi An Ancient Town. The hotel, the rooms and the pool area are beautiful. It is a stylish hotel. Also the restauant is stylish and quite tasty.

For one of us the matress was a bit hard and slightly skewed to the outside, while for the other the gym could be a touch bigger. However, this is complaining on a very high level. The hotel is really great.

1- Spacious clean room and thanks for the complimentary upgrade to harmony suite 2- great complimentary daily 30 mins foot massage at the ginger spa 3- great arrangement for the day trips from Hoi An such as Ba Na Hills, coconut forest and airport transfer 4- great location very near to the old town 5- beautiful courtyard design with stunning view of swimming pools

1- Mosquitoes in the breakfast restaurant 2- No cappuccino or latte were available at the restaurant .