Lovely sea/beach view, lovely room, lovely pool bar and in close proximity to beach and nice restaurants.

Didnt have breakfast at the hotel and thought the food was average overall. Lack of room service disappointing. Spa booking inefficient - difficult to book, calls not returned and systems went down delaying booking. Found the staff generally across the board lacking warmth, friendliness and interest in your stay compared to other hotels. Unnecessarily unpleasant end to stay when you are called and told that you are going to be charged hundreds of dollars if you check out late and on top of that are told that you should have specifically asked about late check out fees because it is hotel policy to deliberately not communicate this - really poor attitude and customer experience.

My family and I loved the location of the hotel. It was within walking distance to everything we needed. We ended up using an Uber from the airport which allowed us to save the $45.00 daily parking fee at the hotel. We used both the pool bar and the restaurant for a couple meals. I loved that we were allowed to check in early and that the hotel allowed us to use the facilities on check out day because we had a late flight. The staff were very nice and helpful throughout our stay.

We had our three 20-something children with us which meant the boys had to sleep on the sofa bed. The mattress was awful. For the price of the room I guess I expected a better sofa bed. One night it got so bad my youngest son, put two chairs together and slept like that, which obviously wasn't a better solution. I loved the hotel but it is very expensive, plus with the extra fees, ( resort fee, parking fee if you have a car) it all adds up pretty quickly. I also felt that a free beach chair should be available for each person staying in the room. We only got two "free" chairs and had to pay for the extra 3 plus umbrellas.

location was amazing! The views are amazing for what you could see. I read previous reviews and I was concerned about what people said about the staff being rude! if there was rude staff there we had NO clue everyone was amazing

We got two rooms and we got them with an ocean view, it should say partial view. The bed was so hard and the pillows are flat, it’s old and I get that but the room’s we VERY dirty! Finger marks on the walls and light switches, there was some mold in the bathrooms and the floors were very gross, especially the corners of the floors. Paying that price the rooms should be white glove.

Location, staff, room and views

I did not like that I paid booking.com a fee and then was charged a resort fee when checking out. The advert expressed all fee included but I paid almost the same to the hotel. Very misleading on their behalf.

Lovely sea/beach view, lovely room, lovely pool bar and in close proximity to beach and nice restaurants.

Didnt have breakfast but thought the food was average overall. Lack of room service disappointing. Spa booking inefficient - difficult to book, calls not returned and systems went down delaying booking. Found the staff generally across the board lacking warmth, friendliness and interest in your stay compared to other hotels. Unnecessarily unpleasant end to stay when you are called and told that you are going to be charged hundreds of dollars if you check out late and on top of that are told that you should have specifically asked about late check out fees because it is hotel policy to deliberately not communicate this - really poor attitude and customer experience.

We like everything about this hotel. It was a warm and welcoming environment. Staff were very friendly and professional. Not to mention, the valey parking crew is kind, friendly, and very professional. Evertime we ment with them they make us feel welcoming, special and appreciated. They always greet, say thank you, open the door for you, and wish you a nice day. That made our day better and put a smile on our faces. Thanks to the valey parking staff once more for making us feel so welcome. Beautiful environment to go have a enjoying a relaxing trip. Could not ask for anything better.

Breakfast was missing from the package. You have to pay an additional fee for breakfast to be included.

I love the staff. I met two ladies at the front desk who were amazing also some of the staff by the restaurant and the restaurant manager it's a guy very polite very kind .next the lady who runs the spa she's saw us struggling with the elevator and helped us amazing because of the staff I will come back to that hotel

I didn't like the elevator was broken. They didn't even offer late check out so everybody was checking out the same time so it was crowded I didn't like that. I didn't like that the pool was closed during checkout. didn't get to go in the pool so my son was so disappointed? Since you knew it was a holiday that should have been someone there that night to treat the pool so it could be ready for the next day

big and clean

spa was not up to par for the price. womens hot tub not working and my service was cut short

good location. mostly friendly staff

beds were hard and uncomfortable. heavy smell of “pot” noted in hallways on our floor

My Husband left liquor in the room the housekeeper claimed she didn't see it