Staff is EXCELLENT at their job. Premium costumer service. They were always happy to help and even made recommendations about sightsee and tourism. So keen to solve trip problems related to luggage and manage to make your stay flawless.

Overall everything was ok. Only thing i could say maybe about the restroom, nice and clean but maybe a little vintage; so a little update will make it perfect. Actually no problems at all. Thank you.

I am from Singapore, stayed in ANA Crowne Plaza a few years back during a busines trip, I found this hotel very well located in the city centre, convenient to shopping and restaurants. This time round, I brought my family here for our holiday. I was delighted that I was able to park my car directly in front of the hotel entrance. The hotel staff were extremely friendly and helpful in ensuring to all our needs and.made our stay extremely delightful. I will definitely stay here whenever I am in Hiroshima.

Nothing I didn't like.

The location, so close to Peace Park, Hondori and restaurants is ideal. The full breakfast menu is a great start to the day of exploring the area. We have stayed at ANA Crowne Plaza many times so when our reservation got cancelled, 4 days before departure due to a bank error, the management very kindly worked with us directly to accommodate or 10 day stay.

We stayed here over Christmas, right outside was a street filled with Christmas lights, which was a nice addition. the hotel was very central to where we wanted to be with lots to do near by.

The time we checked in it was very busy and took nearly an hr. After a day of traveling and with two young, tired, hungry children, this pushed them to their limits.

Very clean, and comfortable rooms with all the usual amenities. Very good location. The wifi was good. We appreciated the helpfulness of the staff.

The room was perhaps the smallest I've seen in Japan; very cramped for two people.

Breakfast was good. There was a steak and eggs station to order. The IHG member was offered to us and we were able to have a late check out.

I wish the included breakfast was also free for kids. We paid extra for that.

Comfort, cleanliness, location, lobby, staff, security, room amenities are wonderful!! Choice of Tempur pillows and aroma oil was a superb plus! Unfortunately, I didn't have time to enjoy the restaurants there but I'm looking forward to stay there again for tourism.

Nice hotel, well located for the main tourist sights and public transport links. Great food options in the restaurant - but it can be very bus at peak times.

Typical Japanese bedroom - very pleasant but compact!

Great location, good value, facilities and friendly attentive staff.

All staff members were excellent, with the exception of one who was not particularly helpful when my 83 years old mother-in-law wanted to ship souvenirs sehe had bought.

The staff is very friendly and accommodating. The breakfast buffet is excellent! Our group has stayed here several times because of all that ANA has to offer.