Hotel Imperial Laguna Faranda Cancún

Staff - mainly Reception & Housekeeping - friendly & helpful (despite check in probs). Great views of the enjoyable swimming pool, well kept hotel gardens, lagoon etc from my living room balcony & bedroom window. Mostly laid back & relaxing ambience by the lagoon, away from big, mass tourism hotels but within easy reach of shops, cafés, restaurants etc.

The first two rooms I was shown (but rejected) were clearly unacceptable in terms of the facilities I'd booked & paid for. Check in staff didn't protest but claimed not to be aware of this. Communal areas of the hotel were OK but, from what I saw, the individual guest rooms were dilapidated, with many stained surfaces, looking (& possibly being) dirty.

The location right on the edge of the lagoon has a great view, we saw a large crocodile as soon as we arrived! Great fun 'Croc watching' from the little on-site bar which had a few tables and chairs. Small but well maintained gardens and the cleanest/nicest pool we'd come across all holiday. Perhaps because there appeared to be an independent dive school operating on site. A little convenience store located right next door, and a larger convenience store a few minutes walk away (selling coffee, subway, hot dogs, pasties etc). About 1km/20 min walk away from cancun's main strip (coco bongo, senor frogs etc) and closest beach access. Alternatively, a few minutes walk to the bus stop which can take you to any of the public beach access points or cancun downtown for 12 pesos per person. The air con was good, the shower was hot, towels in room, beds comfy, occasionally free drinkable water available from dispensors in the corridor. The cheapest independent private room option in the area (that we could find).

The hotel is extremely dilapidated on the outside, and the room was filthy/grubby, covered in hairs of all kind, with old soap wrappers, a face mask, and old toilet roll cardboard on the floor when we arrived (except for the beds & bed linen which were nice and clean). The water dispensors weren't refilled when we asked. Corridors very noisy, take ear plugs.

Good location. Cheap accommodation, good value for money. The room was big and included a small balcony. Helpful staff. Daily cleaning. A shop nearby, and about 300m away are places to eat, a bus stop and a bigger shop.

The toilet smelled, so the door had to be closed. On the last day, guests came to the next room and their voices could be heard quite well in my room. The internet was sometimes bad.

The outside area around the pool was beautiful and well groomed. The lagoon was nice to look at as well.

There was not enough areas around the pool with shade. No umbrellas to use as a relief from the hot sun during August. The pool wasn't shaded either so a person could easily burn if you are out too long.

Very accomodating for 2 couples in 2 separate rooms. Economical. Great small street restaurants right around the corner! Nice front desk folks who spoke good english. Nice pool area! Accommodating staff!

The room pictures on booking site didn't reflect the actual room. There was a coffee pot in the pics and none to be found in the room. Pics looked better than actual rooms.

Nice beds really comfi, huge rooms, friendly staff most of the times, big pool and calm. Price is OK.

Considering the overall good standard, the bathroom and kitchen is in a devastating condition. It is difficult to understand why this is the case. Next to the decent cleaning, some parts of the apartments are really dirty, like the kitchen.

its just n good location, near us lines that go up and down hotel zone , good nearby eatery's, near lagoon. and beach , and it has nice pool area to relax. .

it needs some repairs.but didn't effect the comfort of the stay. regular wear and tear of building.

Really nice bed, friendly staff, great pool and restaurant. Our air-conditioned broke and they instantly gave us a free upgrade

A bit far away from other things like food and shops, but close to a bus stop. Bathroom was a bit rough and the water leaked across the floor

Great location. Near the party area and restaurants. Only 20 mins walk to the beach.

WIFI was useless! Very weak and stopped working all the time. They should sell coffee at reception. Hotel very run down and old.

an excellent hotel, I prefer this hotel every time because good people work, the location and conditions of the hotel are great

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