Sheraton Grand Rio Hotel & Resort

Dear Sheraton Employees, I like to express my personal comments to the management. I hope to reach you all through this message, my cleaning lady from floor 12. the lady every morning at the entrance of the breakfast room, the staff in the morning at the breakfast,the concierge lady at the entrance, the garcons, all the cooks, the man from the towels at the pool, the people at the entrance and at the counter, to the whole team, you deserve a compliment and I hope that my message reaches the general manager/ director to say a well-deserved thank you to all of you !!! respect for you. wim.

The resort is excellent and the staff were very helpful. The bar and restaurant by the pool were perfect to hang out in. It's an excellent pool. The buffet breakfast is also amazing. I would stay here again.

Our room was a little worn (some stains on the carpet) as was some of the pool area (missing mosaic tiles in whirlpool) but it was all clean.

- The pool and jacuzzi - wow - so good! - Breakfast was fire! LOVED IT. There was an employee named Paulo who worked at the breakfast station and he made my mornings! He is a treasure, super warm and friendly - take care of him please. - 2 free drinks on arrival - the BED!! - The Italian restaurant - a must!

- My room was on level 3 and it was really difficult to fall asleep the first night because of how loud the ocean was. You should either offer a discount for those on the lower levels or appropriately glaze the windows/door!! - The location. I was finishing up a 17 day travel tour so my plan was to stay at the resort to recharge and relax for the 2 nights so it was fit for my purpose however if you're planning to go out and about, this hotel location is a bit of an inconvenience.

Breakfast was wonderful! We loved the variety. We enjoyed the custom omelettes. The setting was great, and the staff was very attentive. The room with a tiny balcony overlooking the ocean was magnificent!! The room was clean.

Designs for self parking could have been much better. The exact procedure for self parking, and then getting the car out was unclear, but when we figured it out, it was very good. We didn’t know until we arrived. That access to the west was for bidden in the mornings. It didn’t hurt our plans, but it might’ve caused the problem. There should’ve been some mention of it.

Spectacular ocean view, it's the only hotel in front of sea among Copacabana, Ipanema, and Leblon areas.

The hotel is a bit old, the wardrobe in the room was a bit smelly. And there isn't control for the public pool area, it seems anyone can enter. We don't feel the exclusive and secure experience especially during COVID period, plus there is an extra resort charge.

The hotel is a real resort and it has it all, the best location in Rio, right next to Leblon beach. The hotel has semi-private beach that is very clean and is secluded between two rocks, so it feels you are on a private beach in Rio. The facilities are good, large pool, restaurants, spa, fitness and a Lobby bar. Overall a very good hotel and resort. The real stars of the hotel are the staff, excellent concierge, reception team, room service and house keeping especially Rebecca Oliveira, who speaks excellent English and apart from doing an excellent job she helped me in several situations, including calling a hotel nurse, where I was not aware that was even an option. Overall, the staff are very attentive.

The pool area is very well designed. A lot of attention to detail went to it and, when you look it looks flawless. The problem is how it is run, it can't decide whether it is a "pool party" pool or relax with a book and cocktail pool. Somehow it always feels too hectic and chaotic even when there are not so many people around. Hard to relax and enjoy a book even with headphones on.

Overall, the staff of the hotel is amazing and what sets it apart from other hotels in Rio. Some individual people really made a difference during our stay such as Guilherme (Club Level Concierge) and Aguinaldo (Host at the hotel happy hour for Club Level bookings) who were outstanding! Good variety of food for breakfast, the pool area and location are good! Sunrise views from any of the Upper Floor Ocean View Rooms are just great!

We experienced some issues in the room (Bad smell, issues with the flushing system) that took hours to get sorted. Once again, the staff was very helpful in fixing this out but this was a problem already when the room was delivered.

Location, view, pool and staff.

The AC was not wrking properly, I reported twice, they came to check it but did not solved or moved me to another room.

Loved the hotel so much that will return next week again, best place to stay in Rio if you want safety

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The pool and view were very pretty and staff were friendly and helpful.

The executive lounge privileges are minimal and not up to par with other hotels we have stayed at. I thought there would be a place with a staffed bar/snacks all day but there is only self-service water, limited soft drinks and coffee available. There is a happy hour available on the ground floor but it’s not on the top floor and it competes with dinner so we hardly used it. Also the hotel is isolated-so good and bad if you like to get out at night.