The Peninsula Beijing

Quality and genuine willingness to help of staff at all levels and very central location close to most attractions. Starting with Fergus at concierge who arranged all of our train tickets for the duration of our stay not only in Beijing but for all of our stay in China and rushed to get them ready for our trip the next day. Viski and Sunny at breakfast also need mentioning in addition to all the rest whom we did not catch their names during breakfast. And last but not least, Mr. Alan who is the night manager smoothing out any possibilities of things that might go wrong on the morning we left Beijing, sending one of his colleagues with us to the trainstation just to make sure all went well (colleague’s name also Alan who was also most helpful). All in all best service received ever and we travel quite a lot. Thank you Beijing staff, for top class service and making our China trip most memorable.

Nothing at all. Top level service.

This is the best hotels we've ever stayed! The staff is very attentive and detail-oriented. One day we came back to our room with extreme heat exhaustion and I asked for cold towels, the staff made sure that we had extra water and cold towels every single day for the rest of our stay. The room is spacious, and the breakfast has a great selection (and quality food). We also loved the rooftop bar! It is a nice place to have a nightcap at the end of a busy day.

None

The best service I have ever received. The staff is very very polite, attentive and always looking for ways to personalize the experience! I would love to highlight a reception staff member Polina, who provided the most detailed explanations, helped with finding our way around which can be very tricky if you are not fluent in Chinese and managed to make this experience a firm 10/10 for us!

Best location in Beijing. Amazingly helpful staff. Every room is a suite. Loved the swimming pool (which offers complimentary swimming classes) and rooftop bar.

Nothing

Breakfast can be better located at the restaurant downstairs like a few years back. Your French restaurant is excellent. Services very good and inexpensive.

the location is good environment is so grand my room was big and super clean All the hotel staffs are so polite and helpful hotel knows it was my birthday they prepared birthday cake and balloons in my room

The rooms were clean and the breakfast was fantastic. I would also like to thank Jane for the warm welcome and the help she gave us and which allowed us to fully enjoy our stay in Beijing.

We had a wonderful one night staycation at the Peninsula Beijing, after celebrating at a Christmas event. The food at the dinner was amazing, as was the craftsmanship of the cakes for the afternoon tea. We also enjoyed the gym facilities which were well equipped. I appreciated the little details during our stay, like when I left the room during the turndown service I left my book open & when I came back they’d put a Peninsula bookmark in it.

I thought the breakfast service finished a little early as I can down at 10:35am after my gym session & could just get a coffee & fruit.

The service staff were well trained and performed their duties extremely well.

The wifi sucks. Many sites were blocked.

Very upscale, great location. Very attentive staff. Great restaurants!!!

The swimming pool access was not user friendly for someone with knee/hip issues.