Hotel de Neuville Arc de Triomphe

Very nicely designed hotel. Locates in one of the best areas of Paris, even though not really close to most of touristic locations, it’s a quite safe, prestige neighborhood with lots of nice places around and metro not so far away. The hotel is clean and comfortable.

The staff is not rude, nor nice, very indifferent. For this level of hotel you would expect more things for the comfort of stay. No robe or slippers, combined shower gel and shampoo 👎🏼, no conditioner, no body lotion. Also would be handy to have a bottle opener in the minibar.

Super friendly staff, very helpful. The bed was comfortable and the bathroom was nice. The room was a little bit small but still very cozy. Very clean.

The location was a little far to walk so we had to metro to most places. There was a nearby metro stop, which was nice, but the location is not ideal for someone who wants to be within walking distance of the main center. Personally wasn't an issue but a note for others. Also, there are not many places for food nearby, so a walk or metro is necessary to find food.

When we arrived at the hotel, we were well recieved by the staff. One staff member was very enthusiastic and funny. He told us about a few places in Paris we did not know about before and wrote it down for us. Breakfast was very nicely done. The present staff was friendly. We were always excited to join breakfast due to the wide variety of consumptions such as; fresh bread, fruit and even eggs with bacon. I also liked the water-fountain in the lobby. We had room 25, it had the view we were hoping for. Decoration was on point and very stylish. The beds were nicely taken care off and felt comfortable after a long day of walking in Paris. I had no complaints about the bathroom, it was quite alright. Glad that there was a safe present in the closet. We made good use of it to store our personal items.

We booked a room with 2 separate beds, however this was not the case when we entered the room. So I told the staff about the misunderstanding and they agreed it was a mistake on their end. In return we got room 25. Our breakfast and access to the mini-fridge on the first day was now for free. This was a fine solution. Another matter which bothered us were the cards that are used to open the door of the room. In many instances they would not unlock the door, a member of the staff told us this could happen if the card made contact with other cards in your purse. This ultimately was not very efficient, I suggest that the hotel could try a different system or solve the current matter.

Easy check-in, friendly staff, clean rooms. It is a well kept hotel with a lot of charm. Location was excellent, close to the main attractions in Paris. The room was quite small, but having said that, all elements in the room are thought through so it feels just fine for a few nights.

No hair conditioner available - Hotel provides a all-in-one hair and body wash. The bed was quite on the soft side - it is a matter of personal liking, but for me it was a bit too soft (and I am quite light).

Everything was perfectly fine, staring from the reception service, room cleanliness and the facilities of the hotel. Room was super cozy. We were also lucky to get a room on the top floor, where the view of the Sacré-Cœur Basilica was amazing (still this location is far, but Basilica was clearly visible from our room window!). Wow. Despite the fact that room is 15 sqm only the bathroom and shower cabin has plenty of space. Room was very quiet. We appreciated the fact that we were able to collect filtered water from the machine located on the ground floor to our room. Another WOW for the glass water and sustainable approach to this matter. As there were some complaints of other customers saying that elevator was very small, I would say that this thing has actually it's own charm (I personally loved it!). Hotel is NOT located in the modern building but rather in the residential building from the late 19th century (maybe beginning of 1900's). Therefore if you are travelling with big group, do not expect to get into elevator altogether. Just be simply ready to go upstairs with maximum 2 people (and their luggage) at once. My personal message to the reception team. You are amazing, professional and polite. I really enjoyed your services. Thank you so much from the bottom of my heart! Hotel have relatively close distance to: metro, RER and tram stops (just couple minutes of walk). If you have a plan to do sightseeing around Paris (and Paris neighborhood such as Chateau de Versailles or Air and Space Museum) or simply not overpay for the hotel (just for the sake to stay in the "city center"), I simply recommend this hotel. You gonna love it! Hotel has a very good connection with many locations around the city.

We arrived to the hotel early, around 9am, and were expecting to leave our bags at the reception until we could check in later in the day but they already our room ready which was amazing! The staff were super friendly and helpful constantly. I accidentally left my electric toothbrush in the room & they arranged to have it posted back to me in the UK within a couple of days. Would highly recommend!

The bed is very comfortable, room is nice and shower is very good. It is near the metro and bus so well connected. The staff are very friendly.

The lift is very small so would not recommend if you have lots of bags. Or you have to take the windy stairs. Would be good if they put water in the mini fridge and you don’t need to go downstairs for it.

Love the decor, the hotel has a stylish, intimate boutique feel. It’s comfortable and very clean. The bed was so comfortable, I wish I could bring it home. The staff in particular are simply amazing. Friendly, professional and always willing to help. I can’t stress how great the staff were to us, really made the stay enjoyable.

Amazing hotel! Our first time in PARIS and it was the best experience, largely due to the hotel experience. Gorgeous hotel in a very nice location. Less than 5 minute walk to local station and bus rank so transport was very easy. We were lucky enough to get a superior room with a city view! If you’re able to, defo go for this! The view with the French balcony was gorgeous. A big thankyou to Sandra and Aud! They were amazing and I don’t have enough good things to say about them. Overall, stay here. You won’t regret it !

Nothing

Room was cosy (small but very nice). The staff were excellent, helpful and welcoming. The beds were comfortable and the bathroom was excellent too.

The cleaning of the rooms could be improved as sometimes we'd leave some rubbish on the side (e.g. banana skin) but it wasn't picked up