Hotel Imperial House

Housekeeping did a really good job here keeping everything clean, the hotel also gives you bottled water to drink. The room is a nice size with lots of space for your things. The mini fridge and A/C were both a lifesaver in September. The great location of the hotel puts you near everything, yet the neighborhood itself is quiet and away from major roads (in terms of noise). You can walk 5 minutes and be on major streets with music playing until late into the night but in this hotel you won’t hear a thing.

One of the receptionists refused to help with anything. His response to every question was “I don’t know” while he continued to play on his phone…. It makes you wonder why you’re paying for a hotel with 24/7 front desk if one of the three people who rotate front desk duty will refuse to answer any of your questions or help out with anything. Thankfully the two actually helpful receptionists were there much more often.

The staff were wonderful. They were all friendly, they assisted me well when I got to the hotel. Security showed me my room and carried my luggage. Thr company prepared a taxi for me and the taxi driver was great, my driver was already there when I got off the aeroplane. I enjoyed the breakfast, it was healthy, the coffee was smooth. I liked how all the staff were communicative. There was also a bar just before entering the hotel which was great. The view from the balcony was fantastic, a large space for me to see beyond I can see.

No faults

Breakfast was fine, although not much selection. Staff was very friendly, welcoming and helpful.

No coffee machine, just a melt coffee. Little to no vegan options. (breakfast) Overall, I expected more from the hotel. Lots of furniture is old and building requires some cosmetic repairs. Seemed better from the pictures. However, maybe it's a good level compared to other hotels locally of similar rating. Hard to say. Nuanced assessment such as this are subjective in the end.

Location and the feel of the old town

No Lift

Really nice little hotel in old Tbilisi, very close to the main streets but tucked away enough that it's not loud. 24/7 reception desk, extremely fast WiFi and multilingual staff. Showers were always hot, room was bright, clean and easily big enough for two people to have plenty of space. Extremely good value, would stay there again.

There's nothing negative about the hotel that isn't negative about Tbilisi; if you don't like staying there, you probably won't like Tbilisi. It is down a cobbled side street, which might feel threatening but is just what Tbilisi is like - compared to the super-westernised tourist hotels, this is incredible value for money for an equal standard of room.

If you are a first-time traveler to Tbilisi and the hotel is located in the alleyways of the Old Town, it may not be easy to find. However, I recommend using Google Maps or BOLT taxi from the city center to locate it. The hotel offers excellent value for money and has well-equipped facilities. The staff is friendly and accommodating. Right next to the hotel, there is a restaurant that serves delicious food and provides a place to relax. Within a short walk from the hotel, you can enjoy Tbilisi's hotspots. It is a place worth visiting again.

nothing special

wonderful place to stay! so friendly staff,attentive, approachable, kind and nice , amazing location so close to everything . we had such a huge room with fireplace. and balcony. tea, coffee, cattle , fridge, baby crib, everything was provided. it was warm and very clean. so delicious breakfast, variety and taste was great. pancakes ( oladki) were a memory from my childhood same as my mom did. my husband had birthday and he got a bottle of vine as a gift it was really a nice gesture. we enjoyed so much , felt so comfortable, welcomed and happy! thank you!

our stay was to short we hope to come back and stay much longer

The location is perfect, very close to freedom sq, clock tower, around many bus stops, restaurants, excerions offices, the room is good enough for 1 person, but not for 2,the break fast is the basic

There's no elevator for the upper floors, if u have Desebilites don't come here, and there's no house keeping, for 7 days that I was here no one came

Very much space. Location in the center of the city, we could reach everywhere we wanted (like botanical gardens or amusement park) on foot. A huge thanks for breakfast — it sincerely is the most delicious that we had in any hotel! Much respect to the chief cook!

We had a towel with a hole. Shampoo was in really small package, runs out quickly. Shower cabin door didn’t close.

Friendly staff , good break fast and location is very near to town square

Only disadvantage is no elevator. If are fit its not an issue If you are not good in using stairs get room in ground floor or 1st floor