Hersonissos Palace

Lovely location, a stones throw away from the busy main port of Hersonissos. Beautiful modern room with a lovely view of the sea. Set just back off the beach from approx. 2 minute walk. Reception staff were friendly and helpful, room was ready when we arrived at around 12.30pm. Lovely, clean pool area with comfortable loungers! Know bar on the beach was a lovely addition, especially in the evening the two bartenders couldn’t do enough for you. Buffet breakfast and lunch was fine, just a little repetitive but that’s to be expected with an all inclusive. Lots of beautiful restaurants within 5 minutes of the hotel and all exceptionally reasonable - we ate out every night.

There were only a few sun loungers at the pool which meant getting up by 7am to ensure you had one. Buffet repetitive but there are lots of restaurants on the door step to eat out at. Only other downside we found was there were no sun loungers at the beach, had to pay around €5 per lounger per day which isn’t extortionate just something to be aware of.

Have just returned from a 7 night stay at Hersonisos Palace. Really nice, recently refurbished bedrooms, two great pools (one quieter than the other, if you wanted a bit of peace) both with plenty of loungers - some of the ones around the main pool did get reserved at 7.30 in the morning but others still available at 9.30 and then at various times throughout the day (the second pool always had loungers, no matter the time of day). Good choice of food at all three sessions, with plenty of fresh fruit and salad. If you've stayed all inclusive at this level before, it's the usual fayre, with four or five choices of hot food and accompanying sides. All of the staff were really friendly, especially Dimitri (in the restaurant) and the guys at the pool bar. This hotel is just a 3 min walk from the beach & their own beach bar - great for an evening drink watching the waves crashing against the shore and a 10 min walk from the 'strip', along with shops and restaurants. I would have no hesitation in coming back one day.

Food and drinks were good and the variety was surprisingly big. Location was nice (close enough to Bars, Restaurants, Clubs but enough distance to not be disturbed at night). Pools were nice too, perfect water temperature for me. The beach is some 80 m away, has quite some rocks at the entry (but no sharp edges, you can easily walk into the water also without swim shoes)

Other guests reserving the sunbeds with towels at main pool from 6 AM every day. By the time the pool opened (10 AM), all sunbeds were reserved already for at least an hour. Fortunately, the smaller pool at the other side was "less popular" and we were able to go there spontaneously if wanting to swim and sunbath for a bit. Really thin walls (I could understand which language our neighbors were speaking through the wall). Take earplugs :)

Modern comfortable good size room. Good size baloney. Smart TV which was great to watch netflix etc. Big modern shower. Toiletries supplied Two minutes to bars restaurants shops beach. 5 minutes walk to bus stops to get to stalis heraklion malia. Big supermarket five minutes away too

People feeding cats at meal times on outside terrace . Cats would wait on the street outside. The hotel staff asked the people not to feed them

A high level of service, you see that it is important to them, it is important to mention Ava from the reception, stunning service, kind, always smiling, it was perfect

Perfect rooms, slightly outdated hallways, but not that significant. We understood that in another year there will be a renovation

Super friendly and helpful staff. Good selection of food. Close to the beach. Newly refurbished and stylish room. Comfortable bed. Excellent value for money.

The staff were friendly, the food was decent, the facilities were nice and it was a mere minutes from the beach I would disregard any of the negative reviews based on the stay that I had

Room very spacious. Bed comfortable. Very clean. Good selection of food. Nothing too much trouble for the staff. Very polite and helpful.

Quiet pool a little run down but clean. Difficulty getting a sunbed by the main pool. A mirror in the bedroom would be useful

Comfortable room and good value for money

The old building I couldn’t see from the pictures on booking and the food wasn’t for the Israelis taste

We loved the location of the property and the size of the room. However, the biggest highlight were the staff - they were absolutely incredible. The doorman and reception was the standout and always so helpful and polite. There was one barman and a worker at the burger bar who were awfully rude which we did not appreciate.

We didn’t like how the pool was only open from 10-6. We think this is ridiculous as it should be opened earlier and closing later during daylight hours. We also didn’t like how you could only go to the burger bar once. The bar stuff were also quite rude and when we requested to make a drink that was not on the menu, we abruptly got told no even though they had all the spirits for it. The food was also very average. The chef in the buffet (older lady) was quite slow and there was often a wait for food.