Radisson Resort and Spa Lonavala

The property and theme was good and different.

The Suite (Raje Vasa) that we had book had a Jaccuzi. When we started it, there was dirt from the jets that sullied the water. we tried to clean it and again fill the tub, but again the jets sprayed dirt into the water. we then gave up as we did not want to waste water to this extent. Apart, if the Suite (Raje Vasa) charges included the jacuzzi, then it better be maintained for the guests to use. what’s the point in charging for all the facilities and not maintaining it rendering it out of order. In this case the management did not even know if the jacuzzi was in good shape. For an establishment like Radisson - it’s not done! Please live up to your name.

Not just the breakfast but the overall food experience was excellent. I had the BF and dinner package and it was really good. They also had Gluten free options which was fantastic as my sister is has gluten intolerance. The service was really great. It was my first stay at a Radisson property and I was pleasantly surprised by the overall consistently fantastic service. The property is not very large but has number of open spaces and the music at the bar was really good. Also they made efforts to include guest with fun evening activities.

The pool slightly smaller and too many steps.

The hotel and it's amenities were all good. Overall was very pleasant and inviting! Food was pretty good. We were well attended by the staff.. but like to make a special mention for Mary who was ever smiling and attentive. Did help. Another mention was the Bar Man Debtaru; made some excellent cocktails. Also enjoyed the trek with Mayur. Thank you..

The confectionery items didn't change much! Result we didn't eat much of the bakery products.. Maybe something you can do as CSR.. the surrounding outside area of Raddisson is strewn with garbage. It's a sad sight!

Buffet breakfast was excellent - lots of Indian and Continental choices and the food was delicious! Great atmosphere in the restaurant. We had dinner there as well and most dishes were very tasty (particularly the Murgh tikka). The Kokum Mojito is a must-have drink - highly recommended. Room was large, beds very comfortable, aircon and fan very effective, quiet at night with no indoor or outdoor noise once doors and windows were shut. Location was lovely - nice and peaceful. Hotel grounds, although not huge, were nevertheless lovely to walk around - well-maintained, lots of flowers. Beautiful at night too with candles and soft lighting. Hotel situated in a quiet, leafy, residential neighbourhood, away from the main Lonavala hubub and noise. Mountain scenery in the distance. We only stayed one night but left feeling very refreshed.

Hygiene in the main restaurant (where the breakfast is served) was not optimal. Some flies around the open items such as cakes, croissants, fruits etc. - not acceptable for a hotel rated as 5 star. Hot items that were in covered containers were absolutely fine.

This is our second time staying at the Radisson Resort and Spa Lonavala and it was just as good as our first visit. Great food options, a nice high tea experience and helpful and good staff s well!! A must experience is the spa that really helps relax you during your stay. Great therapists and well maintained rooms and showers.

The in-room dining team was a little difficult to get hold of on a few occasions but we had better luck routing the call through reception. That being said, the in-room dining options are good and service quick.

Location is very good, away from rush. Check in was smooth. Front desk staff is exceptional, special mention of Siddhesh who was very kind, courteous and helpful. Rooms are specious and clean. Restaurants and bar are very good as well. Breakfast was quite good too. So far best hotel in Lonavla

Buffet for dinner was average. Only 4 non vegetarian options were present. Special mention amd warning about pool. Pool has sharp edges everywhere and slippery margins. Steps are dark and large to main pool area again with edges which can prove injurious. Kiddie pool has no steps at all. Major engineering issues related to pool related to safety. Spa is average. Staff present at spa is not upto the standards in terms of a premium property.

The overall design and interior of the Hotel was very unique and impressive, All the staff were very courteous and helpful. The game room/Gym was very good. The Hotel room beds very huge and room had enough space.

Check-in time should be re-considered, checking at 3 PM kills half of your stay and by the time you settle in your room it's already time for high tea! The Mashal Show with Karaoke should be hosted at a better place rather than the entrance which makes it look very congested.

* We with family enjoyed the maximum due to the good facilities, excellent, co-operating, professional staff and most importantly unexpected "Art of Culinary session" & Mixology Sessions which were liked by my daughter and family the maximum...!! This followed by "Traditional Mashal Ceremony, Karoake" performances... involving customers... Great idea... Never thought to go out of hotel for some site seeing too!!! Well organised...

Only Breakfast was of "unexpectedly over crowded"... had to struggle a bit to get any item... We could not able to get some of our favourite items like "Idli, Dosas etc" due to this rush !!! However whatever we could able to get, all were tasting very good... Kudos to the Chefs & who put effort in managing the show ! Yes, we entered restaurant at 9.45 am... but situation not improved till 10.30 am too... ! Otherwise, all expectations achieved, & exceeded too !

The hotel is very well designed with some nice details and interesting finishes. The staff was so friendly and welcoming, very considerate of guest needs. Breakfast buffet had a lot of options and was very good. They have day activities, pool and a good bathtub in the balcony of the room, which was very spacious and clean.

The tub wasn’t 100% clean, it might have been because the tub is on the outside. They should put a small table next to it. They shouldn’t put laser lighting in the bar at night, it clashes with the calm nature of the hotel

Hotel is new and gorgeous. Architecture is praise worthy. Staffs are very courteous. Breakfast spread is good. Rooms are moderately clean and most of the required amenities are in the room. Hotel has everything that you expect from a hotel group like Radisson.

Even though the rooms were clean, more is expected. For example the sofa in the room I stayed had stains and the balcony looked a bit dirty. These are small issues but hotel like Radisson should be perfect in terms of cleanliness. Not all staffs are trained properly. Most of the staffs were excellent but some are under trained. Some dont even greet the guests. The restaurant staffs require more training on how to handle hot bowls and they should know that their hand should never be over the food when they are struggling to hold a hot bowl. I am sure they will get better in future.