ibis Pune Hinjewadi

Location especially for someone who is transiting through Pune by road. Cleanliness of the property and the room in particular. Staff was helpful except for some issues which need attention from the management.

Was travelling with my pet dog and while making the booking thru Booking.com I had mentioned it. But during checkin I was asked for the vaccination records of my pet which I dint have as nothing regarding this was mentioned in the booking confirmation email. I request that you ensure that communication of this nature is clearly made. I could not find anything with regards to this stipulation even on your website. It could avoid a lot of commotion and anxiety.

Taste wise, food - it's simply out of the world. Lunch was super delicious. Taste of all the menu items was delicious. Rooms were clean and nice. View from window is eye movement.

Breakfast and dinner menu needs to be redesigned. My suggestion is the staff behaviour and clarity on the timings of dinner. We had been told it's available till 11pm. However, the moment we walked in at 10.07pm, the lady attending the dinner told us that buffet will shut down in by 10.30pm. We thought she was a little rude. we could opt for à la carte option which we didn't wanted. Price quoted for dinner was 685+taxes, however, we were charged about 980 including taxes. Morning breakfast - same staff. Just work on this factor. Front desk and entrance staff - 100% great job. No wonder so many guests were ordering from local restaurants.

The staff are true rockstars, we stayed for 6 days and the attention to detail we received was on another level. The chef , the waiters millad and Sonya made us feel special everyday. Abdul at housekeeping takes his work so seriously loved the attention to detail. From check in till the day we left , everything was 5 star. Well done guys.

Nothing at all.

Staff was very cooperative. Girl at Reception name Siddhi was very helpful and very hospitable person. TV was not working in room but it was fixed within few minutes after informing reception.

Bed was very uncomfortable. Mattress needs an upgrade. Bathroom aminities were not proper. Only one towel was kept in the room. When the occupancy was for 2 adult. No soap in bathroom. There need to be extra pillows in double room. Only 1 pillow per person is not enough. Even 2 star hotels now a days provide with 2 pillows per person.

pros: 1. amazing customer relationship protocol followed by all the staff members. Mohibul at reception was amazing, won our hearts and also the staff at breakfast room were very courteous. 2. Breakfast was limited but nice 3. Allowed pets 4. Gave me water whenever i asked for without any charges. 5. nice and quiet area 6. super comfortable beds

cons 1. far from center 2. quality of the juices and dosas weren't great. i wish they had couple more items cooked to perfection. 3. water pressure was less 4. water clogging in the shower (could just be my room) 5. rooms are small 6. refrigerator smelled and didn't work 7. quality of the liquid soap wasn't great

Breakfast was good but priced very high.. not worth... Reception were good and helpful. I will not recommend this for family. But very good for Business visits if your business is close to Hinjewadi. This facility is better and valuable than nearby Orchid or Holiday Inn where i have stayed before few times.

It is a small restaurant and a simple bar. It does not matter but the F&B manager or somebody (a lady) frequents this place and conducts meeting in the same place paying least attention to guests and their privacy. One of the steward was drinking some juice (with or without alcohol) right in front of me not noticing that i am watching and happily eating the snacks. at least they can do these behind partitions or somewhere back office.

Loved the breakfast which was included in the price. It was comprehensive and included a live counter for Eggs as well as South Indian plus the usual assortment of cold food. The best part of the breakfast for me was the Early Checkout Breakfast option on the 2nd day. They delivered a cup of steaming tea and Aloo Paratha's to my room as I was leaving them before they started the breakfast spread. These are the little things which matter and where going the extra mile will provide them with my repeated stays Oh also, the knew that I had a pet and so while having breakfast, the restaurant staff offered me hot boiled eggs for my dog which was wonderful to note.

some key staff who made it really worthwhile 1. Niranjan from Housekeeping 2. Avinash from Security 3. Yuvraj from Security

The attention and response times of the Front Desk staff. on several occasions, my calls from the room went unanswered on full rings, with no call back either. The mini bar fridge wasn’t working from Day 1. it took me 3 days of incessant complaining to the front desk before it was replaced on the last day of my stay.

It is a very nice hotel, comfortable and hassle free. We had a great time! The staff was very cooperative and helpful. They accommodated all our requests and helped us change the room as well, since we're looking to stay on a different floor.

Nothing. All was great! Breakfast options could be more, especially desserts.

1. asked receptionist for charger in case of emergency but was not available with any one of the staff 2. Moment we enter and opened the slide curtains , it broke down which was serviced after 20 mins 3. only one receptionist handling the check in around 2 pm which makes inconvenient for check in’s 4. Hair shampoo was not available fully. All apart from this above 4 points , was a decent stay.