The Yeatman

Having the luxury of a pool was a huge bonus. Our room was so comfortable, I slept so well during our 3 night stay. The michelin star restaurant had the best wine pairing we have ever had with a tasting menu. The welcome drink and the staff were so helpful and friendly.

There was a large group of British tourists (whom we originally thought were a wedding party but turned out they were just on a holiday) who took over the pool area for the entire weekend and were drunk & disorderly on both days we went to the pool to the point we had to have several conversations with staff as they completely ruined our experience by the pool which is why we booked this hotel. Staff dealt with it, but not efficiently enough. They continued to serve this group alcohol even though some of them struggled to stand.

The view from our balcony room was lovely. Our room and the bed were comfortable.All the staff were very friendly and helpful and the food was wonderful. The concierge was also helpful and gave good suggestions of sights and activities.

Housekeeping was a little variable. Towels weren't always replaced (eg the bath mat was taken away and not replaced until the next day) and small things such as tea bags were not replenished. More tea bags were brought to the room when I rang housekeeping to ask, but I would have expected it to be automatic. Also used cups or plates were not removed at the turn down service. The room was cleaned properly however.

The view from the lobby and from our room was exceptional. The breakfast is very good (great scrambled eggs, sunny side up eggs, great bread and pastries) . The room was spacious and bright. The front line staff was ALWAYS friendly (housekeeping, restaurant, bellman, concierge). Concierge was very helpful.

The room smelled cigarette smoke. Nothing was done after signaling it several times. Staff supervisors were not always responsive but front line staff was ALWAYS friendly (housekeeping, restaurant, bellman, concierge). Room service menu on QR code is not the most user friendly for such a hotel.

We love the Yeatman! This is our third time and we plan to keep coming back. The hotel is beautiful, very grand and well maintained. There are stunning views over the river and the bridge. The indoor and outdoor pools are both immaculately clean and well maintained. The pool loungers are comfortable and generally in good supply. Clean towels are always available. The pool bar is great for food and drink, although rather expensive. You pay for the privilege of eating lunch by an infinity pool with stunning views! Staff are always helpful and mostly speak good English. The rooms are very large and clean, with very big comfortable beds. Good soundproofing from other rooms. Breakfast does not have a particularly large selection but everything is fresh and well prepared. There are lots of fruits, salads, breads, cereals, omelettes made to order and hot food eg sausages and bacon. There are also luxury items like caviar, fresh honeycomb and champagne. Rooms are equipped with kettles and fridges - request fresh milk if you like to drink tea. Overall we had a fantastic time and highly recommend this hotel, especially for couples or other adult travellers. Also good for solo travellers, very safe and welcoming. It probably isn’t ideal if you are travelling with small children as there isn’t much for kids to do and the facilities all have a pristine air to them that doesn’t feel very child friendly! Although there were some children there so it’s it as if they’re not welcome.

Nothing

Beautiful views in a great location to explore Porto The most comfy bed The concierge was super helpful and gave us some good tips as well as made reservations for us

The breakfast wasn’t worth the money, not good quality of many options The rooms were beautiful and super comfy but it’s a huge hotel and we got lost on the way to our room it was so far away from reception! There was one small bottle of water in the room which I feel isn’t enough for a 5* hotel, we called 3+ times for more but non ever arrived Parking is on site and part of the hotel but we had to pay to park per night which I found a rip off given it’s on site and the price we paid for a room was already expensive Check in and check out was super slow and only 2 staff working at the busiest time meant we had to wait quite a while

We had an outstanding stay. The staff was highly service minded at check-in and check-out (Fransesca), amazing view of Porto from our hotel/room and a free upgrade was a very pleasant surprise. The breakfast at the terrace was an excellent start of the day. Yeatman's proximity to the WoW (World of Wine) museum was brilliant and the museum was very interesting in a modern educational setting. We will come back and stay at the Yeatman again.

The view over Porto, the food (breakfast and the Gastronomic restaurant) and the high quality service.

The hotel is very nice, with beautiful views of Porto. Room was perfect size, specious, clean and very comfortable: bed was very comfortable. Breakfast had everything we wanted or wished, also breakfast stuff is very friendly and helpful! Pool area is nice and good place to relax. 95% of the things were perfect at this hotel, all in all enjoyed our stay!

Improvement with some reception stuff required. Also, if receptionist are busy and can not take your call at the time, recall procedure should be in place, we called twice to receptions that nobody answered and nobody called back. Also, one of receptionist ladies on check out made as feel not welcome anymore - like your checking out so you not important anymore - improvement required.

Amazing breakfast. Staff were very helpful and apologetic if needed to be. Spa and pool large. The hotel gave an ambience of privacy even though quite a few rooms. The staff gave a personal efficient service....faultless. the rooms were well stocked and plenty of fresh towels. What a view, what a setting.

Nothing

The view and amenities. LOVED the pillow menu!! The facilities were beautiful, serves great and breakfasts were amazing!

The room was very far from the main part of the hotel with having to take two elevators and walk a far distance. The shower did not drain well at all and flooded the entire bathroom floor. We requested help and it was not fixed during our stay.

The hotel was superb overlooking the river and the town Breakfast was excellent Facilities faultless Staff were all lovely Bedroom lush

It’s on the top of the hill so be prepared for a hike back to the hotel The restaurant service was poor considering they were relatively quiet The wine pouring spout to keep the wine fresh was pathetic and embarrassing and needs to abolished with haste