Bournemouth East Cliff Hotel, Sure Hotel Collection by BW

The receptionist Ben was really friendly, polite and willing to go the extra mile. As the electronic system was not working he offered us a room with a view of the sea as it took a little longer to check in. He was always willing to help. The breakfast was good and slept like a baby in the bed

There was a receptionist their in the morning who was quite rude and unhelpful. Her manner was the complete opposite to Ben. She even seemed quite hostile when you spoke to her. I also don’t believe you should pay for parking when staying in a hotel think it’s something to consider changing.

Although the outside of the hotel left us a little anxious, we were pleasantly surprised as soon as we opened the door. The reception and bar area are both lovely and we were greeted by friendly and helpful staff. We went up to our room and it was lovely and clean. When showering that evening we had a slight issue with the shower which we notified them of in the morning. The next day it hadn't been rectified but they gave us the key to another room to shower. We were offered another room should they be unable to fix it, however we didn't want to fuss and were content with popping in another room when needed. By the next morning however this was resolved. Breakfast was lovely every morning, we generally went very early so relatively quiet. We stayed at the hotel from Mon-Fri and every member of staff we encountered were polite and happy to help. We did go over to the hotel next door to use the swimming pool and jacuzzi which was lovely!

The only thing I would say is that it would be lovely for the pool here to reopen. It looked ever so inviting while sat there on a hot sunny day.

I like the cleanliness, sea view and comfort of the room. I loved the room and the hotel in general; this got me thinking of joining to work with your hotel group. I can paint and do gardening. Polishing and minor repairs.

The external areas need some attention. Painting and cleaning the balconies to the rooms and washing down the pool despite not in use. To avoid this, it could be turned into a wonderful garden for relaxing.

Stayed here in 2021 in a superior room with balcony. Last year stayed at the Cottonwood but they have overpriced themselves this year. This year an executive room here was ok decent definitely not executive nice big bed new carpets. We needed plug points we both have phones to charge, headphones and my partner his laptop as needed to work. There is one double plug point that is where the kettle is really inconvenient and frustrating. Some sort of USB port but couldn't get to work. The only other plug is a weird round pin socket never seen anything like it so couldn't use that. We asked about it at reception was told we could walk to Asda to try to find an adapter, err I don't think so do you. So if you're staying take a very long extension lead with you. Next frustration was the bathroom which looked lovely, I asked for a bath but unfortunately the plug did not hold the water in,I was wondering why it was taking so long to fill. Then you sit in it and a few minutes later your down to a two inch puddle. The shower head looked lovely massive rainfall head but had no power to it and could only get tepid water to come out of it. The room is very large and was pleased they provided a tower fan but once again no where to plug it and the kettle plug was so far away from bed fan was not effective. We had to request for cups and refills as not replacing them.bthe room is weirdly configured a sea view but you need to stand on the settee to see it and the settee is in the window bay so you cant drawcyour curtains if you want to we didn't. On arrival we were told only apple I phones could pay for the car park which we found to be ridiculous not everyone has an apple I phone I said we had Samsung andriods but no can't use them apparently.

No plug points Bath plug doesn't work No power to shower tepid water

My priority was a balcony with sea view, I got both of those. My room was large, exceptionally clean and possibly recently refreshed. Room facilities were of good quality and even included an ironing board.

Bar was untended, pool was closed. Restaurant and Pool passes for the adjacent Carlton were provided, neither of the latter were available on the day I asked. The rooms lack air-con, this means you have open windows and the delights of hearing a couple very loudly breaking-up in an F-blinding row, or the family with very very excited pre-schoolers who replaced them.

Good Location Right near Beach. Nice Breakfast Valve for Money.

Check in Time could do with being Earlier. We arrived 2.20pm our room wasn't quite ready till 3pm.

Staff amazing. I discovered that my first room hadn’t been cleaned so I was then clearly upgraded at no extra cost. Breakfast was great but there was a queue for drinks to be topped up. Great location. Lovely terrace outside the bar. Staff were very helpful and friendly especially the guy on reception.

The decor is rather tired in some areas.Broken shampoo dispenser in the shower, couldn’t get any shampoo out but had already wet my hair. The website search said parking but I didn’t realise this was charged extra until I arrived. Unfortunately the air show had a massive loud generator on the road outside the hotel, so my peaceful night on the terrace wasn’t to be. This was just bad timing on my part.

That I was able to go out onto the bar balcony and see the view of the sea and everyone that was friendly

That there wasn’t many there working The curtain in my room had come off its rail asked twice for someone to come and have it fixed and no one did so didn’t have any privacy the curtains were ripped the nets ripped bathroom is very small chipped bath cracking sink toilet handle is broken and the photos online do not match the photos in real life and the swimming pool wasn’t working was no refills on tea coffee and sugar had to buy my own wasn’t anything in the hotel to do

It was such a lovely stay, comfortable, relaxed and so easy. The rooms are spacious and clean. We had a lovely room with a sea view. The breakfast is delicious. The staff are lovely, especially Jordanna.

The parking costs should be highlighted properly. It's cheaper to park on the road and pay. The TV didn't work well but that didn't bother us too much. We have had a wonderful stay.

Have stayed either there or Carlton many times …. Since Wessex closed. Location suits as I travel by train mostly.

Room… 1011. TV did not work. Although reported in day of arrival it was two maintenance guys I stopped in the corridor who checked and swapped. Hot water was an issue in that it was not readily forthcoming. One further niggle common with most hotels - as one who only has toast for breakfast is the quality of bread and the toast machine - both 3/10.