The Hermitage Hotel - OCEANA COLLECTION

It was a very quiet room, lots of space, seating area was good. Wifi worked well. Great location, very central. Bottled water was provided in the room.

The water in this place has a very unpleasant taste. Even boiling it doesn’t make it better, the tea tasted really awful and was basically undrinkable. There was not a single socket close to the bed to charge the phone, which was really inconvenient. And the receptionist kept going on about car parking when we said we got there by train. We were also told the wrong bus stop for a bus to the station, no bus came and we were very late for our train when we finally decided to walk to the town centre instead and try for a bus there. Also, at breakfast, three people had accidents with hot drinks at the self service station while I was in the breakfast room. Maybe a review of the self service drinks station would be in order.

Great location everything you want in walking distance

Bedrooms and bathroom were small and a bit dated being charged £14 per day for the car to be parked there I thought was a bit steep especially when you have a car park next door that is £5 per day !

Perfect location 1 min walk from the beach! A short walk through the park and you’re in the centre with lots of shops, restaurants, bars, etc. Car park with lots of spaces and reasonable price £14 Chilled vibe! Nice bar and the staff were nice and helpful. There were fans in the room which was nice as it was hot in the evening! They offer breakfast at the property which was nice and it looked really yummy! Bottles of water in room on arrival

The car park isn’t 24hr you get until 12pm the next day which - we weren’t told but we read on the sign outside! So don’t let this catch you out! Room was clean enough but not 100% hence the score 8 More complimentary toiletries would of been nice online soap and shampoo

Staff were implacable in all areas, from when I booked in & was upgraded to a sea view room. The bar staff were polite & professional as were the restaurant staff .. Can’t understand why so many bad reviews.. I nearly did not book, yet glad I did .. Room was clean & had all facilities that I needed, including a bath with hot water..

Restaurant staff were very attentive & food was nice enough.. Only thing that let it down was the portion size, very small, I went out & had another meal as I was still hungry .. Other than that it was a great place to stay..

The location of this hotel was perfect for the BIC. Our room was dated but very spacious with several separate areas. The beds were comfortable and It was a nice to have two pillows without having to request extra. I liked that you could open the windows, and it was nice to have two chairs in the room, many hotels only ever have one! The hotel does have a bar and we were able to get a drink upon our return from our evening out. The breakfast was nicely laid out and staff helpful in fetching anything guests asked for such as decaf coffee etc.

The room, despite not appearing to have any radiators on was absolutely stifling, so much so that it was hard to sleep. Having said that when I mentioned it to Reception when I left the following day I was advised that had I complained about that they could possibly have moved me to a different room. Unfortunately we didn't realise how hot it was going to be until we were back later at night and undressed.

The staff were so friendly, we got to hotel early and paid for the parking and room and then went off into the Town. Excellent checking in process, everything was very clean and felt Covid safe. Drinks last evening served by lovely bar staff and breakfast was tasty. Excellent location for the town and beach but definitely would need to get there early for parking but the car park was a reasonable size.

The shower was so temperamental! Worked fine for my husband but took a while to get the balance of water temperature right as all controlled by bath taps. When I got in it was cold, so unfortunately I couldn't use it 😢 so I gave up!

it was literally across the road from the superb clean Sandy beach , 200yds from the Bournemouth International Centre , which could be clearly seen snd why we chose this hotel .On site parking that was “first come first served “ and being February there was no worry about finding a space , if in summer you could actually leave the car for a few days because various “ attractions” are within walking distance . Food available all day , bar open until 1 a.m . The staff were friendly and helpful .Toiletries ,ironing board/iron in the room , along with tea/coffee making facilities. clean, tidy rooms with TV ,free wi fi and internal telephone . Radiator and heated towel rail was controllable and there was a fan if needed . great value for money

It was near to the beach and city centre. It had it's own car park (although extra charges applied for this). The staff were lovely even though there did not appear to be enough of them, they all did the best they could. The room was comfortable and clean.

Not enough parking space for the amount of rooms in the hotel. Also parking charges were extra to the charge for the room and not pointed out when booking. Otherwise I would not have booked this hotel. For the cost of the room I would have expected the furniture to match and for there to be a small fridge in the room. Couldn't book for dinner as I was told I hadn't prebooked and they were already fully booked.

The location was excellent and the hotel was very clean and tidy.

We managed to get a car park space in the hotel grounds which was very lucky as my husband has a disabled badge. When I booked the hotel it said car parking was on a first come first served basis but I cannot remember seeing that a cost of £14 per night would be charged. Although we paid this as my husband has disability issues we thought it was very expensive, as we were guests at the hotel,

The location is great and the look and feel of the hotel is lovely. The eating areas and reception are lovely too. The chap who served breakfast was brilliant and all the staff were very busy, but lovely.

It was a lovely hot weekend and our room only had a small window which wouldn't open properly, so the room was stifling! Luckily there was an air con unit (It is clearly an issue with that room) so we were cooler once we found that.