Sonesta Simply Suites Phoenix Scottsdale

Check in was great. We travel for our son's youth league baseball tournaments, so we tend to check in later than normal (9 or 10 pm). The night clerk was very attentive and had our information ready to go. She was really sweet and we chatted like we were old friends. The room was large and spacious. We loved the kitchenette and we carry a lot of water and sports drinks with us when we travel.

We did not know that we had to pay for parking. That was a surprise fee. The pullout mattress had a rather large stain on it, and there were no sheets on the pullout nor in the closet. We do tend to check in at later times in the night and having to get all of our gear up to the room and want to crawl in bed, but have to go back to the front desk and ask for the linens and flip the mattress is just one more thing ya know?

Staff is totally amazing, extremely helpful and courteous and kind. No judgement and actual take the time to treat each and every customer like an actual human. Super clean, different room options available , laundry on site , met some super great folks I'll never forget !!!

We first had booked online, a handicapped accessible room as my guys is a disabled army veteran and has a hard time in smaller spaces tub and shower and such and has handrails etc. We did not get the handicapped room even though there were some available. ........ Full disclosure is this , yes my guys is a disabled army veteran and it is better to have the hand rails for myself even as well..... BUT, there are definitely people who could use the accomodations more than ourselves and everything else and everyone else was so ....."real" that it is what it is as far as any of that goes.

All was nice, large two bedroom suite, kitchen, 3 TVs, the Iron and ironing board was appreciated, fine location if you have transportation. Staff friendly and helpful. It was convenient to have an elevator too. This unit was a corner model so extra windows for that Arizona sunshine. Central air conditioning of course.

Common areas ie: halls laundry area etc. Were on the dim side perhaps it was the spectrum of the bulbs, as far as lighting goes. Picky I know, but can't recall any negatives to report here.

The rest of the staff was great! Room was big and had a full kitchenette. Great location too.

We did not like the ridiculous mask policy, or the virtue signaling comment when checking in. "Could you please wear your mask properly?" Seriously??? Last I checked, there is NO mask mandate in the State of Arizona, or the City of Scottsdale. Masks are unhealthy and dangerous. I NEVER would have stayed there if I knew of this lame policy. I'll call next time and ask questions first. Stop forcing healthy people to wear a medical device before someone sues you for an ADA or HIPPA violation. No one like virtue signalers.

Sonesta Simply Suites offered more than we expected. The free shuttle service within 5 miles of the properly was of great help. We would even go out to shop and call the front office and they would send the shuttle to pick us up. We took a studio room and it had everything that one would need for a temporary stay. It even had a couch-cum-bed. We were three so apart from the queen bed this extra bed came in handy. The location was another benefit...there are grocery stores, restaurants, banks in the vicinity. The staff was very cordial and helping...they agreed to store our luggage for few hours after we checked out and while we were shifting from there. We wanted to print our kids school admission application and the business center was had a computer/printer for the guests to use.

There is nothing that I didn't like..

Cleanliness-even the remote control had been sanitized and wrapped! Spaciousness of the room and completely functional kitchen with all the necessities, including dish detergent and drying towels. Having 4 pillows to choose from made it really nice!

No shuttle service from the Airport to any closer location. It ended up costing almost $50 without a tip! Too expensive and a consideration for the next layover in PHX area.

Quiet even though they were having their roof replaced, they kept it clean. The pool was still open. The workers were very courteous. I was quite impressed.

I am a dog mom it would be nice to have a section of the property fenced off just for the dogs so that you could take them off their leash. Many dogs won’t go and do their morning things with a leash on.

my son is the hospital so I come down from Prescott every weekend and stay somewhere. The room was clean and the bed was very comfortable and they have a washer and dryer you can use for free. it has a kitchen with a stove and all which is great! and the staff is polite and friendly!

The refrigerator worked great and was clean on the inside but it looked like some stabbed the outside with a knife or something about 15 times. The bathroom has a very small counter space and the TV was a little small and outdated. Overall though, a great deal!

had a problem with check in, room we asked for not available, even though reserved. manager was able to make accomodations and make it right for us. kudos for doing that. we had stayed there previously without incident. glad they helped make it right. place clean and well kept. comfy bed. would recommend.

Me and my husband are from El Paso Texas, we planned a trip to Arizona to visit the Odysea Aquarium for our 5 year olds birthday. The location was perfect as in surrounded by restaurants and close to the Aquarium. As soon as we saw our room, we were instantly impressed. Having our own little kitchen was ideal for us and our daughter. Our room had dishes and pans for us to use, Sonesta definitely went the extra mile to make us feel at home. Thank you all for your hospitality.

Everything was perfect. No complaints.