Renaissance Los Angeles Airport Hotel

Good location as it's close to LAX. Shuttle provided but need to wait around 20 mins. Very clean room. View is fine

The parking fee is expensive. And the parking lots are full. We can only find some on the top floor.

I have to commend you on your kind,cheerful and helpful staff. I’m an older lady with a cane who needs a little help and found this help starting with the shuttle bus driver and everyone I encountered during my 3 nights stay.

I stayed in room 412, which was lovely; two things bothered me: the very low toilet and the lack of good insulation between the rooms… I was greeted each morning early with bathroom sounds and had to listen each evening to vulgar exchanges between guests

Great price and location, beautiful decor and delicious food. The beds are comfortable and the water pressure in the shower is perfect.

The bathroom drain was clogged and the store downstairs is beyond ridiculously priced. $6 for a 32 oz water. Parking is way over priced. I left and stayed at another hotel do that I could park my rental for a decent price. Also, it feels like the air is regulated at night. We set it low and we ended up sweating and stiffy on the morning

This is my fourth stay at the Renaissance and these are the reasons for returning to this hotel. The shuttle to/from LAX is easy and every 15 min. The check-in is fast and as I am a solo lady above 70 years I appreciate the fact that a room key is needed for access to the elevator, security is very important to me. The room service food is reasonably priced and quite good and still delivered -COVID prevention- in a plastic bag and handed over at the room door. The rooms are large and the bathrooms have easy to use taps....not always the case in other hotels. My room (350) had a large walk-in shower.

The only problem I have encountered is that the AC system is quite loud.

The staff were great! Anything they could do to assist your stay they did.

The shuttle service was the worst I have traveled on or waited on. We had 3 Marriott buses either drive by us or were full. When checking out we waited over an hour while bus after bus came in full since it stops at the Marriott Hotel before coming to the Renaissance for us. We gave up and rented a taxicab so we would make our flight. What a way to ruin a great stay.

Room is wonderful.

Staff is very kind and nice. They do not explain enough. Why they do not clean the room every day? I had to ask them. I can not get coffee? I can not get new towel set? I talked a staff and he prepared it. If someone explained it, I feel more comfortable.(I stayed another hotel, they explained it.) When I checked out, I receive a receipt. After I came back to Japan, I did not know $44 charged on my card. Front man did not explained it. They should be more professional.

I was staying in Inglewood for a concert at the Sofi. The hotel was near Sofi and LaX. The room and bathroom were clean. Comfortable beds. Wifi is fast. Netflix and youtube option on the TV. The room was really large for a solo traveller. I felt safe in the hotel even after coming back at 1am. The restaurant had great food. I am a bonvoy member so i did not have to pay for wifi. If i need to stay in a hotel around inglewood again, i will stay there.

It was the pandemic so it was understandable but you have to book 24hrs in advance to get the room cleaned.

I truly enjoyed my stay at the Renaissance Hotel. It’s quiet,clean,spacious with great Wi-Fi. I don’t usually have bfast so I just used the coffee maker in the am, and since there was no maid service during my stay-loved that, I can make up my own bed- I would ask for extra coffee etc. and towels from the lobby staff. I also picked up a pizza and glass of wine to go in the restaurant area , tha was after 10pm when room service was closed,really appreciated the willingness to accommodate me. The early shuttle was on time and helped me with my bags.

can’t think of anything

The room was clean. The Airport was only a couple of blocks away, which was excellent. The bed was nice and soft. The sraff was very helpful whenever I needed to ask a question.

The only problem I had was bed pillow did not smell fresh. I don't know if the pillow cases haven't been changed. But the pillow cases definiely had a stale smell to them.

Chose this hotel specifically because it was the place where our car rental return was located, and I wanted to be sure that the car was returned (on the rooftop of their garage) on time and also not to suffer from expensive hotel parking charges (2 birds with 1 stone, in a manner of speaking). Of course as indicated above, the hotel met expectations on all fronts. in this case, location (near the airport with frequent shuttle service) was the key feature.

Well I am waiting to discover if the car rental company will charge me an extra charge for having returned the car at the hotel lot before they opened. They say there is an extra charge for returning the car outside of their normal operating hours. Did not realize they were actually closed on Sundays...so even if I returned the car prior to the rental period contracted, and even if I was there the next morning to see the people as they opened, I am not certain that they will NOT charge me this extra fee. I am waiting for the return of my deposit from the company to see if they deduct for this extra unreasonable (in my opinion) fee...since the reason I even booked at this hotel was to avoid such extra fees.