Best Western Moreno Hotel & Suites

They made sure to change order of service for rooms to make sure we had a accessible room (disabled) available on ground floor like I asked right next to disabled parking. Breakfast was delicious and constantly be topped off as was coffee. Night person Jen, allowed me to sit up at lobby amd chat between doing her duties while I adjusted to being in the area (trauma/ ptsd from an attack in town) Morning staff was sweet as well

Some of the guest above us sound like they were filled with kids running for hrs. Most people in disabled rooms are older or at least generally needing of more rest so that taken in consideration when assigning rooms would help with that

The staff was super friendly and very professional. Our room was clean, smelled fresh, and the beds were comfortable. The worst part is we lost our cat somewhere in the room. I let (excuse me if spelled wrong) Lena Headey of housekeeping know, and from that point on, it was like a search and rescue for my kitty. Heartbroken and having to check out I kept in contact last night and again today. Brittany, answered my call today and took the time to go to the room we were in, and got my kitty into her carrier we left and called me with the great news! I can't express how thankful I am that this facility has such caring people working for them! They really do deserve recognition. Thank you, thank you!!

the overall personality and spacious

the AC was leaking after a while of being on & rooms base boards were dirty

The staff was very friendly and made us feel very welcome. The bed was very comfortable. The breakfast was delicious with a very good variety of bread, hot and cold choices. The coffee was tasty. Close to a lot of eating places and close to the 60 freeway.

The walls were a little thin and every time someone turned on the shower or flushed the toilet, you could hear the water running.

Breakfast was great. The first room I was given was filthy, had been smoked in, had been cleaned since the last guests checked out if they even checked out at all. The room I got needed an easy chair. Microwave should not have occupied the entire eating table; it needed a separate place .

See above

Very affordable & clean.

My room was close to freeway so I could hear loud sounds of cars, trucks and especially motorcycles. Also, one of the floor planks was loose and I almost stump my toe. Other than that I enjoyed my stay.

Breakfast was good Area seems well kept

There was no liquid soap All shampoo containers were empty Only 1 small, 1 use tube given

location was great. the overall grounds were nice with the gazebo and statues. morning breakfast was awesome.

considering I was upgraded and much appreciated, the room I was in was right next to highway so wasn’t able to get much sleep due to noise.

I loved that fact that my room had a balcony.

I’m not sure if will really make a difference but I personally didn’t like that the bed moved. I felt like the whole bed every time I turned.

I liked that was close to restaurants and right next door to a dispensary. They also had good breakfast options.

They had a lot of policies that they didn’t display on the booking app even if it is through a third party so you found out once you arrived at the front desk.