Residence Inn by Marriott San Juan Capistrano

Great location, staff was helpful and even though I was given the wrong room by a third-party agency, Snaptravel, the hotel was a great place to stay. Next time I'll book direct, Snaptravel almost ruined the whole experience.

I'll never use Snaptravel again. I paid for an updgraded room, was charged for an upgraded room, the hotel gave me their cheapest, basic room and Snaptravel refused to help. They gave me the runaround for 3 days passing me from one agent to the next. The supervisor said they canceled the reservation but I called the hotel and they said that was a lie. Called Snaptravel again and more runaround. Will never use them again, not worth the hassle to save a few dollars.

We had to switch rooms three times. First room had a very loud heater/ ac; second room looked out to a completely blank wall, no outside view at all. Third room was fine. The staff cheerfully tried to repair AC. Switched rooms first to no view room , then when I went down to express my dissatisfaction with room 2, they offered to move our luggage for us while we were with family on Christmas Day. We didn’t spend a lot of time in our room, but we’re glad of the extra space. We had our 18 year old little dog with us in his corral bed, so there was plenty of room. The little treats left for us were very welcome. We will definitely stay with RI again when we are visiting family - our son, daughter in law and her family and our almost one year old granddaughter!

The first two rooms! The fact that there are only two elevators, both in central hallway. a long walk to our room, too far for our very old dog to walk . We carried him or used the luggage cart. just for safety reasons would think there would be at least one more elevator on either end of the building.

I really liked that little two queen studio with a sofa bed and a little kitchen with a full size fridge, a dish washer and microwave. The beds were very comfy too

I didn't like that the sofa was plether. It was not so comfy because it was cold and hard. Sitting on it and watching a movie i needed a blanket. I can only imagine how nasty it feels in the summer.

breakfast was good. Liked having a bar-b-que, pickle ball court, jacuzzi and pool to use. Very helpful and nice staff also. Hmm, lets see, guess I need to keep writing to be allowed to finish this section....

Toilet was kinda like a child size. don't really have a lot to complain about. Um, how's your day going? Roses are red, violets are blue, how many more words do I have to use. I have no clue! oh ok, a little more.

Did not eat breakfast. The location was perfect. Easy access to the freeway and the beach and beach cities.

The cable did not work properly and the body wash was empty and didn’t get replenished even after room service came in during my stay.

Very nice comfortable room. Heated pool and hot tub was great and the putting green was fun! The staff even loaned us clubs and balls and some pool toys.

The breakfast was terrible. I booked a room with breakfast specifically not realising that all rooms get the free breakfast. I understand about COVID restrictions but the quality of the food was awful- worse than you would get at a gas station. Other Marriott hotels do a much better job of a to-go breakfast even with the restrictions.

Location was ideal and easy to get to

Did not understand being charged nightly for parking as the location has their own parking lot and no valet

great staff; highly competent with smiling faces. living quarters functional; television swivels for desk or bed.

could have used more frequent bed and towel service.

Breakfast was fine.

Room supply wasn't great. Only one washcloth, 1 package regular coffee, not enough packets cream and sugar, kitchen dish cloth not replaced midweek. In general not enough hooks or towel bars. no place to hang wet bathing suits except over shower door, only one rod for face towels.

Location

Price high for value. Fee for parking is uncalled for, just a way to strip a few more dollars from guests. This fee was not clearly identified in booking.