Candlewood Suites Denver North - Thornton, an IHG Hotel

Connie Schmidt is an awesome customer service rep, she was most helpful with my billing and room issues and took care of the problem quickly after many problems with front desk staff.

I was over charged at check out over what my room resevered for with booking. On top of that I was informed hours before my stay that my 2 queens were not available for my stay. Connie took care of both these issues quickly and to my satisfaction

Extremely comfortable bed, good, supportive pillows. Large room with full kitchen, including 2 burner invection stove, full size microwave and full fridge. Good quality pots to use. Large bathroom with tub and shower head high enough for at least 6 ft person. Hot water not very hot ( I like a HOT shower). Built in shampoo, conditioner and body wash. No lotion available, but plenty of goods available in hotel “store”. Excellent location, close to coffee shops, bakeries, shopping, hospital and restaurants/pubs. Highway very close. There is also a good bus and mini rail line within car distance to go to airport or downtown. I did not get a chance to use the small gym, but had at least some weights and treadmill.

Staff did not know the area well

We were in town for our future daughter-in-law's bridal shower. We arrived early prior to check in time so we waited a bit in the lobby area. The front desk agent apologized for the wait and upgraded us to a 1-bedroom unit - very roomy. Everyone was very attentive, friendly and helpful!! We've traveled by car quite a bit the last couple of years and were getting used to paying for dirty overpriced rooms. Expecting the same, it was a bit of a shock to have such clean, well maintained rooms and friendly courteous staff!! I appreciated having a clean, well stocked kitchen for shower food prep. We will be back in September for the wedding staying 10 days at the Candlewood Suites!! Looking forward to it!

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Good central location for our needs, washing and dryer use at no cost, good convenient facilities for our dog, helpful staff, small but fully equipped kitchen.

Broken garbage disposal that caused kitchen sink to drain extremely slowly, but staff was very apologetic and added points to our account to compensate, without being asked, as there was no maintenance employee on site to immediately rectify the issue.

The hotel and room was super clean and intuitively appointed with everything a traveler may need in the room. The bed was very comfortable and the property is in a very safe area with access to plenty of dining and shopping choices.

The only thing lacking in this property was a breakfast. A continental breakfast would have earned a perfect 10/10 score from me. However, there were snacks for sale near the front counter, so it still earns the 9/10 score I gave.

Unfortunately I didn't get to try the breakfast as we left at 5:00 am. I was very impressed with the room and it's amenities. If I had to stay longer than overnight, it had everything I would need to make a stay as comfortable as possible. The ability to cook in the room but also many restaurants nearby was great! The price was great and surprising since it was the 23rd of December. I will definitely book a room again when in Colorado.

I liked the quiet nature, helpful staff and kitchens in the unitS!

There was no breakfast as advertised? Honestly no food of any kind was offered nor could I find any.

The surrounding area was very nice, we felt very safe and comfortable the entire 4 days we were here. There’s also plenty of good places to eat and shop all within less than a 5 minute drive.

The elevator makes a loud scary noise when you reach the third floor which made me nervous a little bit.

Loved the room, it was spacious and had a small kitchen. Laundry room on-site and was free to use. Had a spacious desk area also. Downside, cleaning only came by once a week.

Cleaning staff only came once a week, and had to go down to the front desk only after 3pm to request items, and were only supplied with enough for one day at a time so we were constantly having to go to the front desk and ask for trash bags, toilet tissue, dish washing pods, washcloths, and towels.

The room was lovely, lots of space. Kitchen was nice & big. Had everything I needed and more. Huge fridge.

Lock on the window was broken & price was just a little high. I'd of liked to have stayed longer but couldn't have with the price being what it was.