JW Marriott Orlando Grande Lakes

Very clean new rooms. Spacious. Location was also very convenient.

Heavy construction work ( pool, garden, roofs) and internal as well (room maintenance and lobby construction). Due to these works the noise was really disturbing and we had no water in the room during the day twice. Swimming pool which was the reason to choose this hotel was not finished and the part that was opened to the guests was not heated as advertised. Also activities advertised were not offered.

very clean and accommodating

rude pool attendant who mans the gate. we had just checked in and had our bags dropped off in our room and headed to the pool. I asked the bellhop if I was allowed to bring my small soft cooler to the pool w a few snacks, waters and a couple alcoholic beverages we bought at the downstairs lobby store. he replied yes as long as it wasn’t a huge plastic cooler. the pool gate attendant berated us and made a big deal of what could have been a simple “sorry we do not allow coolers or any type”. instead we were tisk’d at, turned away with a smart comment about how he hates when other wait staff tell visitors coolers are allowed as though it was intentionally done by us to see what we could get away with. all and all it could have been handled more professionally.

Almost everything! From the lobby, to the restaurants/bars, to the pools and lazy river, to the rooms. All were very well kept and beautiful

The only disappointment I had was the fact that complimentary WiFi was not offered within the rooms. A hotel charging as much as they do for a stay should not also charge for someone to use the WiFi. Especially when cell service (for me anyways) is so spotty in the rooms.

We liked it all!! The restaurants were so good and the staff were amazing!!!!

We really loved it all but our room didn’t get cleaned. We did put the privacy sign on our door the first day due to my husband having a conference call most of the morning. However, we took the sign down and our room was never cleaned. We easily could have called the front desk but it wasn’t that big of a deal. We will definitely visit again!!

1.Room Size and bed comfort 2.room comfort and bath room 3.Car parking staff excellent and front desk as well/Shine perfect 4.lobby and out door pool and garden

1-Main answering machine and phone system 2-Bell Stand staff never pick up phone 3. House keeping 6 out of 10 , and Room service (asked for Hot water never arrived) some day hahahah 4. TV channel limited, 5.Shower water pressure (weak) compare to good shower system

I love that there was a Starbucks on the property and the breakfast buffet was delicious, but a little bit pricey along with the rooms. Overall, a wonderful, relaxing stay. The valet employees were very quick, efficient, and very friendly.

The breakfast buffet could be a little bit less money. I saw many families and thought that it was over priced for many.

paid extra for valet parking...never answered phone...always had to go down give ticket and wait...will self park next time ! never could get timely response fron guest severices either....GOLF rates were high $300 instead of 349 Most resorts give a much larger discount for guests (commonly 30-50% reduction) I had 2 rooms over $1000 every night and you gave me a $49 break in green fee.I played there once and found other courses nearby...last time I stayed there green fees for guests were approprate...about 2or3 years ago

The property is simple fantastic the new rooms are great , the pool is fantastic food staff and drinks are super , You really get what you pay for Pay the money get the best Hotel in Florida !!!!!!

Upgraded to a pool view to be told by amazing bellboy pool was being closed for refurb but we had the amazing ritz pool The bed had a slope but they hotel no problem same room swap mattress or new room , we moved to a new room a refurbed ones , the old rooms are slightly dated but all being re done , This hotel is simple the best any issue big or small it’s fixed no issues no quibbles, If you give a hotel the option to put it right and they do every time you cannot fault that. Our room cleaner was slightly lazy is the only thing I could be really picky about ,

Everything. So clean, I am sensitive to mold and dust and felt so safe here it was delightful. The breakfast buffet was delicious and loved having a starbucks onsite to get my coffee in the morning.

The only downside was the pool area was under construction and the hot tub was closed, I did really want to use that!

hotel shares the territory with Ritz-Carlton hotel and service around the pool is amazing

wifi in the room is not free, and was charged to the room. there was a conatruction on JW site and big part of the hotek territory was blocked by fences abd construction yard. lazy river was not flowing at all, you have to swim by yourself.