Fairfield Inn & Suites Macon

Just stay there was nice the staff was very nice to us took very good care of us

The fact that I booked your hotel because it had a pool and the pool was neglected and was Green and I was unable to let my daughter swim in it I was not happy about that that's the only reason why I hooked I booked your hotel and also I kept trying to check on my reservations in your hotel and your phones were not working and I'm calling from Pennsylvania it was a big inconvenience that we got there at 3:00 in the morning and not sure if my room was going to be there so there's two things the pool and the fact that your phones don't work and they need to be fixed ASAP for emergency purposes

We enjoyed the quietness and cleanliness of our room. My husband, in particular, really enjoyed the breakfast. He loves the waffle makers. We both enjoyed the coffee and hot water that was always available.

The property had a washer/dryer and that was awesome. The problem was, there was not change machine and the front desk person didn't have change either. It made the washer/dryer kind of useless.

Location was great - just off the nearest Interstate which was handy for us as we were heading up to the airport at Atlanta. Breakfast was superb and a member of staff was on hand all the time to make sure everything was topped up and the place was clean.

Did not do breakfast.

When I checked in, the clerk could not tell me the amount of my stay for 5 days, not even approximate. I extended, staying a total of 2 weeks and again I was told I could not get the total. This was due to the amenities like “if you break something”. I went on line to Travelocity and got the estimate. Everybody was so nice!!! My stay was still a “10”.

Not sure but my husband asked about AARP at checkout it was not given in which was stated by the Rep who was very rude hasn't learn to listen to the customer we will not be staying at this location again and will not recommend any one else either.

Train your staff to listen to the customer and not talk over them.

Location was right off of the interstate. Lobby was nicely decorated and clean. Room was clean

Bathroom was extremely small. Shower/tub drain was completely clogged. By the time I was done showering, I was standing in a tub full of water.

It was comfortable and clean.

There was very minimal toiletries ( no conditioner, single use shampoo). It was also advertised that there was a continental breakfast but there wasn’t. We had to ask where the breakfast was. It was a white paper bag with a prepackaged muffin, warm orange juice, and a fruit cup ( not fresh). It would have been nice to be informed and have better items.

The room I initially book wasn’t what they gave me. They told me it was a up charge to get that room. Lucky I printed booking. Com I for when I booked because the hotel had something else. They did honor what I booked without an upcharge.

How long it took to check in because the miscommunication between booking. Com and the hotel on what room that I booked.

My family loved the breakfast. The dining area clean, neat, and very presentable. The food was delicious. The attendant was courteous and attentive.

Easy on/off I75. Lots of choices for dining in close proximity. Hotel had a good breakfast including scrambled eggs, sausages, waffles, etc. The bed was soooooo comfortable.

Nothing