Hilton Garden Inn Idaho Falls

I love the hotel I liked that they finally was able to help me after bookings com messed up my reservation and never responded to any of my messages. After sleeping in the wrong room that booking.com put me in not the one I reserved the next night after showing them the receipt I had showing it they finally gave me my room. But told me they usually don't help third party reservations, and will no longer help third party booking mistakes. I would love a refund for the amount I lost spending the first night in a lower priced room but since it seems to be impossible to get of hold of bookings.com that'll probably never happen!!!

Bookings.com they missed up on my reservation! Won't respond to my messages!

Excellent restaurant. Both evening dinner and breakfast were excellent. Polite and friendly service. Beautiful location but I wouldn’t have known if I hadn’t discovered it by accident since our room was on the boring parking lot side of the building. Why not a little map for guests showing them the beautiful river walk at their doorstep.

The low toilets are uncomfortable for older people. This really upset my spouse who vowed never to stay at a Hilton Gardens again.

Great location! There was a nice walking path around the river. My husband and I stayed here during our drive from Colorado to Montana. After a long day in the car it was wonderful to have a nice place to stretch our legs. Everyone was super friendly and accommodating. Our 16 week puppy had a great time running around the back. We had dinner at the restaurant and it was good. We would stay there again if we ever pass through IF!

all good

It is a good quality hotel. Good location. Clean.

Considering that this is Hilton, it could have been better. They are just plain cheap. Toilet paper is the lowest quality possible. They put two bottles of water in the room for $2.50 each (if you use). wi-fi is not free. If you want free, you have to sign up for some type of membership. Otherwise you pay 4.95. No big deal, but it gives rather bad impression.

The location was great! We enjoyed walking along the riverwalk into downtown. One of the days we were there included a Saturday and there was a really great Farmers Market in town which was fun for us all to check out. I enjoyed running along the river too! The only glitch in our stay was the first day we arrived, the TV in my son’s room was broken. No other rooms to move them to either. I thought my 21 & 24 yo sons were going to be crammed into our room for the trip!!🤪 Luckily the handyman came to the rescue the next day!

Breakfast was great. They actually had someone serving you and that was a nice touch. Not sure if there was a cost as we just charged everything to our room since it was a business trip.

The water could have been hotter but it is cold in Idaho so that might have affected it. I am from Texas so we never have to worry about heat but in Idaho the water is softer so it needs to be hotter to get the soap off.

Nice place. Very comfortable and the food was very good. Lots of clean restroom around. Wedding venue was wonderful.

My only complaint was that the towels were lacking in a couple of rooms. Just one for two people? And three for four people? Pretty minor complaint though.

Very friendly staff. Spacious rooms with river view, big terrace towards river, nice atmosphere in lobby, bar integrated in lobby offering local beer, good pool and laundry facilities (washing powder available at front desk).

Bad lights in room. Old, loud, annoying air conditioning.

Beautiful room with a balcony and view of the river. One of the best rooms I’ve ever stayed in. Very nice! Staff was extremely friendly unlike other Hiltons I have stayed at .

There’s nothing negative to say.

Great location on top floor with balcony & view facing the River & the Temple. Had dinner & breakfast at the Hotel with cooked-to-order menu. Service fantastic. Garden beautiful. Had a morning walk along Snake River and around the Hotel. Very friendly & informative staff. Very strongly recommended. Will definitely come back to stay when travelling in the area.