Candlewood Suites Indianapolis Northeast, an IHG Hotel

Room was nice. Full refrigerator, stove, dishes, silverware, etc. Would be a nice place for extended stays.

Everything was great except for the fire department having to cut the power to the floor for a while in the morning to get to someone that had been stuck on the elevator. My room was right by the elevator so I could watch and hear everything from my room.

I liked the staff, they were fantastic. They had issues with their pool, but it was finally opened when we checked in. Plus, if you needed a snack or something, they had a little pantry, and all the items were fairly priced. Also, they had items you could check out, like games and books. Other items were kitchen appliances (since it is an extended stay hotel) it felt like they thought of everything .

Their pool was extremely cold. I don't know if it was the fact they just got it back up and running, but I could only swim for a few minutes.

Melody and Celeste and another young lady at the front desk were great. The other managers were good too. It was a quiet hotel. It is a convenient location. Management was pleasant. It's a safe area near several places to eat. The stay was ok even with the issues.

There was a weird bug in the bed with me the first night. Next morning there was a roach crawling across my arm in the bed. I was transferred to another room where I ran into two other issues. First I had no idea of how to turn the heat on. The thermostat was on the wall, with a low battery. Then the TV was on HDMI and in Spanish. I could not change it. I had to call the front desk, Melody. I asked her to bring a regular remote control to me. She brought it to me and we were able to change back to TV and English. Even as nice as the staff were it's not likely that I'll stay there again. The bed was uncomfortable. It sank in the middle.

Beds are amazingly comfy and cozy. Everything so clean and housekeepers are helpful and friendly , they work very hard. kitchen has everything you possibly would need. Mini-store came in handy. Best place to stay next to home!

front desk workers need to greet guests friendly and professional. outdoor needs cleaner parking lot and pretty landscaping.

Location to event and family

Ada room was not provided as requested on reservations. Provided once we saw room the lacked any assistance rails at all for tub and even towel rack off the wall which I assumed someone tried to grab on to for slipper tub . That room seemed a little worn and not as clean as my ada room with grab bars in and by the tub and commode .

Great bed and pillows. It was great to have a kitchenette and full size refrigerator. Room was comfortable. Very nice towels.

The grass was not cut and landscaping needs some care, it looked really terrible outside. I was glad to see the inside looked nicer than the outside of the building. There was no ice machine for guests, that was not good. Would have been nice to have a vanity or counter space in the bathroom.

I liked the space in the room and kitchenette. The indoor pool and hot tub were nice, too.

The bed was a little uncomfortable. The light in our bathroom didn’t work.

The hotel exceeded our expectations. It's a no-frill hotel but was extremely clean. The room was spacious with a table and a mini kitchen. There's plenty of storage for a long term stay. The bed was soft for my liking and the room a bit hot, but we forgot to adjust the ac down. It was easily accessible from the freeway. We found a Starbucks and an Einstein bagel within a half mile of the hotel, so not having a provided breakfast was no big deal. We were able to stay with our two dogs and they had plenty of space to crash on the floor.

The customer service was immaculate! The customer service that we had from checkin to chackout was outstanding and consistant. The rooms are beautiful. I loved the variety they had in the little store and the fact that you can do your laundry for free. You do have to purchase your own supplies. The pool was kept up nicely too.

I don't think I have anything to complain about. I only wish that we could have stayed longer. This hotel stay is the main reason that we will be staying at a Candlewood Hotels whenever we go on vacaton.

Price through booking.com what is ridiculous. Was able to speak with the sales department and get a price lowered for an additional stay. Did not like the fact that when they ran our credit card do the charges didn't come off as originally stated they would.

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