SpringHill Suites by Marriott Lansing West

The breakfast was standard fare for free continental breakfasts at hotels. There was a heavy snowstorm the previous night and the person who typically prepared breakfast was not able to get to work due to road conditions. However, the manager on duty worked diligently to make sure that everyone had breakfast available to them in a timely manner.

There was a constant music beat that I could hear throughout both nights of my stay. It was not enough to keep me awake but it was a little annoying while trying to read and work quietly in my room. It might have been a guest somewhere but I wasn't sure. It was not enough of an annoyance to warrant a complaint to the front desk.

The staff was marvelous. Alec at the front desk was a charmer. The woman who made and served breakfast was also very nice friendly and helpful. The place itself is in need of redecoration, which is apparently coming soon. Overall our stay was convenient comfortable and pleasant. The staff made any minor annoyances a non issue. Being around friendly people who understand that their job is to take care of us travelers, makes all the difference.

Décor

The room itself was comfortable and a perfect size and setup for 3 adults and 2 children. The staff was exceedingly friendly!

This location was staffing problems which affected some things. My room wasn't ready for 3 hours after check in, and the staff had difficulty keeping up with refilling some food items and coffee at breakfast the next morning. The pool was also not very clean.

Everything at the hotel was great, and close to shopping staff was very nice and helpful at all times. I will stay here every time I visit Lansing.

The only thing would be there wasn't a sheet for the pullout. Other than that it was great.

The food was good, hot and fresh. Thu room was clean and we were moved when the TV in our room was not working.

The floor around the pool area is extremely slippery and the baby kept falling even though she was not running

Front desk help was amazing. I wish I remembered his name but he was so nice and upbeat. I needed sheets and a pillow for our pull out sofa sleeper and I called and he had it ready for me to pick up right away

I didnt like that they sent an email the morning of to let us know the pool and hot tub where out of service

Alec, Lex and Shakira made this stay perfect. They were always there to make sure that every need was met. Exemplary employees!

So quiet! Not set right on the road, so the car sound was faint. The staff were super friendly. I traveled alone and felt safe.

A few things were not well maintained. The closet door knob was missing, the second set of blinds were missing, there was something on the wall that was removed. It was clean but felt a little neglected.

Hall carpet is filthy. Makes a bad impression. Room was very clean and comfortable. Only had 2 towels in room for 2 people. All in all I would return and I would recommend. Breakfast was an added bonus. Really enjoyed. Gal at the fest was extremely professional.

Clean the hallway carpet. Add more than 2 bath towels.

Everything! The rooms are big, comfortable and clean. The staff is outstanding. We never have a bad experience here. Everyone treats you like family and will go out of their way to make us comfortable and welcomed. Love it here, I’ll always stay here when I come to Lansing.

Nothing.