Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel

The staff was very friendly, the beds were super comfortable, I love the deep tub so I could soak, and I have to say the breakfast was very impressive in the assortment that was offered and the fact that the staff kept it well-stocked through the entire breakfast time. They also did an exceptional job of keeping everything clean and neat in the food area

I sadly a child threw up in the pool so the pool had to be close down which was one of the things my kids were really looking forward to but I understand things happen and the property cannot be blamed for that. I think the price was a little bit high but unfortunately everywhere is high

The front desk staff were extremely kind and helpful. The woman who checked us in was still there later that evening and offered my daughter some candy because she remembered me telling her we were there for a concert to celebrate her birthday.

The only complaint was that the breakfast area was too full of people for us to sit so we had to eat breakfast elsewhere. Maybe make this area larger in a remodel?

The Staff Are Phenomenal..!!! The Breakfast Was Delicious With A Large Variety..!!! Our Room Was Not Ready At Check In, The Gracious Manager Upgraded Our Room @ No Cost To Us, It Was A Great Experience & We Slept Well..! We Really Enjoyed Our Stay & Plan To Go Back As Soon As We Can..!!!

Only 2 Things, 1. The Bottle Of Conditioner In The Bathroom Looked Half Full, But Nothing Would Come Out, Not A Big Deal I Didn't Make A Fuss. 2. The Bed Was A Little Squeaky, But Very Comfortable, We Slept Well So No Complaints.

We were surprised that they were offering breakfast due to COVID, but the staff was very helpful, and gloves and sanitizer were available, and the breakfast area was very large, so folks weren't sitting close to each other. Very nice assortment of items to choose from including pancakes, eggs, sausage, toast, cereals, yogurt...........you name it. The area was kept very clean and stocked by a wonderful, cheerful staff member

Our room didn't have a microwave, but one was available near the reception desk along with snacks, soda and water. Very nice! Coffee and hot water was also always available.

It was really clean and staff was so friendly. I think Hannah? checked us in, she was great and quick!

I think the rooms could be a little updated with USB charging ports and microwaves. The shampoo, body wash, and conditioner would be better offered in single size bottles not the large multi use bottles.

Location was great. Bed was comfortable. I appreciated having a choice of pillow type.

I didn't like our room location, it was on the "lower level" = basement. Our window was on the base of the parking lot and we had to keep our curtains closed all the time to prevent people from looking in when they were getting in their car. Our room was not cleaned on one of the days we were there. We had the "Do Not Disturb" sign up for one hour only, between 9 and 10 a.m. We returned to our room at 4 and it had not been serviced. At 4:30 a maid knocked at our door and delivered clean towels, with no explanation why our room was not cleaned.

Loved the hot breakfast!! Great location. Friendly staff. Clean rooms.

The hotel and staff are great! The other guests are disrespectful. When coming to dinning area for breakfast, other guests sat in the dinning area for a few hours. They already ate just sitting in there socalizing while other guests came down to eat but instead had to grab their food and take to their room bc their was no room to sit.

The staff were so accommodating and friendly. Before this trip, I had sworn off Holiday Inn Express after some poor experiences in the past, but the staff here made me reconsider future stays. Everything was excellent!

The rooms need to be updated, especially the carpet, but overall things were still clean.

Nice hotel, close to a anything you could need, staff friendly and accommodating, good location, good breakfast

the tub was super slippery (in handicap accessible bathroom) and the water didn’t drain in the tub while showering

the hotel was very clean & comfortable bed, & clean room, we enjoyed the hot breakfast

it was very difficult trying to get a reservation called the hotel price given by the front desk was out outrageous, was told to call the 800 number to get a better rate that was a joke out of the county finally called booking. com