Hilton Garden Inn Jackson/Pearl

The facility was in a great, convenient location for what we were there for, and all staff we encountered were super friendly.

Would have very much appreciated the ability to be given a early check in. Our travels began at 3am for a company employee event at 5pm. We understand that check out is noon and check in 3pm, but find it very hard to believe all rooms become ready right at 3pm....I am confident there was an opportunity to get in to our room before 3pm to rest prior to the event we were there to attend, and understanding/accommodating our request would have been very appreciated.

Our server at breakfast was exceptional…as was the breakfast and food. In fact, the omelet was perhaps the best I have had anywhere…made on site. Our morning desk-hostess was very nice and helpful. With caution, it seems we are returning some what to a new normal to preCovid.

Processing of the online booking became an issue when checking in. It was reported that there were two rooms booked for two different amounts for one room by Booking.com. We knew this was an error. The desk clerk really did not know what to do. We were told this was Booking.com, not Hilton and we would have to settle it with them. A talk with the morning hostess explained the mistake and rectified it immediately prior to our departure. One of the “holds” was removed from the account.

My husband booked this hotel for me for my Christmas present. He wanted to give me some time to myself since I'm a stay at home mom. The location was great; I was a few minutes away from the Outlet Mall of Pearl, so I got to do some shopping. He paid extra so that I could have breakfast. It was decent. I was disappointed in the biscuits because they were old/hard. The eggs and sausage were delicious, but the grits had zero seasoning. They had a ton of other options: french toast, biscuits and gravy, omelets, waffles, etc. The room was comfortable and right by the ice machine and front desk. I loved the bed-I slept very well. The lounge was very nice and inviting.

They seemed to be short staffed; however, they still provided great service. It's difficult for businesses right now during the pandemic. The last night of my stay, the smoke alarm kept going off. I was in a room with a spa tub, and the smoke alarm was so high up that they needed a ladder. Well, the maintenance guy was on vacation. No one was able to get into his office to get a ladder. They offered to switch me to another room, but it would have been one without the spa tub. I declined. I'm glad I did because it turned out to be the microwave making the noise rather than the smoke alarm. It was strange because the microwave had not made that noise the entire weekend until the last night.

Staff. Staff. Staff. Front desk. Cleaning ppl. Breakfast crew.

Everyone at hotel was super nice! Loved the atmosphere; clean everything; the ONLY issue was the beds were not too comfortable. Woke up with back sore, just not my type of mattress. Otherwise, again, the staff is what made our stay a 10.

The room was nice and the amenities were great.

The noise from the interstate was extremely loud. They need to place some type of sound barrier for the rooms on the backside of the hotel.

Good location near restaurants and near the airport. The shuttle service was very helpful and the shuttle driver was very friendly and professional.

There was nothing I didn’t like.

Everything.

Breakfast. Ordering what you know is normally on buffet for $12. So, it's sensible to go elsewhere where there is a full menu to order from.

It was so comfy and the perfect place to get away and relax!! The staff were excellent and tried to make everything as amazing as possible.

The smell of marijuana was overwhelming. We could smell it in our room from where ever it was coming from. We stayed on the second floor and the elevator was just as bad. The staff did spray some air freshener so the smell wasn’t as strong. But it only lasted so long.

It was a nice place to stay.

The only complaint is, my room was located right next to the interstate highway in the back of the property and I could hear the traffic on the road all night. But I was so tired from traveling I finally fell asleep.

The windows could have been a little thicker you can hear every passing car.

Besides hearing the traffic the hotel was nice the bed was comfortable room cleaning people with friendly it was in a very good location everything else I love it