Newly Renovated Hampton Inn Omaha West Lakeside

The hotel had the appearance from the outside as run of the mill, but once inside, it was clear this was a newly renovated building. The front desk staff was friendly and courteous. Our room was very clean and decorated in a contemporary style, and the amenities (coffee maker, coffee & such) were top notch. I loved that the hotel practices less waste by installing larger size, refillable shampoo, lotion, body wash containers! Room was quiet - not a heavily trafficked area. Breakfast was amazingly delicious & plentiful with healthy options in a clean, well-kept environment.

Our bed was comfortable, but not the best I've slept on. Pillows seemed a bit scrimpy. The bed covers were acceptable, but the liner of the quilt had a huge tear that made it easy to get an arm caught inside. We were disappointed that both treadmills were out of order in the fitness room.

The breakfast provided hot and cold cereal, egg omelet, fresh fruits, fruit drinks, varies muffins, and sausage patties. The hotel was very clean and exceptionally quiet. The desk staff were all very friendly and the hotel is located near 4-5 good restaurants including several fast food places.

The parking lot for the hotel was a little small but businesses next to it provided extra parking.

Staff was friendly at the front desk and breakfast! facility was clean and comfortable. the only problem was that the cleaning crew came to my door at 8:15 and woke me up. the. they came back around 9:30 when I was getting out of the shower. This was upsetting and I have never had this problem in hotels before. I tried to tell the front desk, but when I checked out at 10:30, nobody was at the desk for o we 20 minutes and they just had a basket to put room keys in. This was disappointing.

see above.

It was fine - neither one of us are big breakfast eaters. My husband missed not having real creamer (1/2 and 1/2) for his coffee, but we bought some at local grocery store to accommodate him.

pillow are small and not enough. The hotel ran very full and they were completely out of extra pillows every night.

located next to shopping and 2 major streets, but off the busy roads so quiet. great updates to rooms and lobby, and the workout room was well equipped. Breakfast was included, hot eggs waffles and toast. Coffee was good!

my shower leaked and my fridge was loud

Stay at Hampton when we travel, I like the consistency of knowing what the hotel will be like.

The comforter with duvet cover seems very lumpy and worn. Bed wasn’t as comfortable as we remember. Room decor is a little funky, orange headboard, purple mirror, blue chair, orange desk chair. Also, no house keeping? Really?!?! There was no toilet paper in our room when we arrived, had to make several trips downstairs for clean towels, extra toilet paper, etc. Just felt like Hampton Inn is not what it used to be.

Everything was to our satisfaction for our stay.

The room was modern and well equipped, extremely clean and very comfortable. Covid procedures are in place (masks required, sanitation, breakfast on the go) which made me feel comfortable with our stay. The facility is undergoing some remodeling on the first and second floors, but it did not affect our stay. The staff was friendly and helpful and the location was perfect as we had an appointment at the medical center and was so easy to get to and from. Shopping and dining choices were also very close. Would definitely return.

Great location nice, clean rooms and comfortable beds

Hot tub and pool were dirty and the hot tub looked to be globs of little blacks hairs floating around when told staff no one was quite sure what to do. Never got clean the weekend we stayed.

Everything was amazing!! So clean and room was spacious and comfortable - I could live there!! Staff was very friendly and helpful. I didn't have time for breakfast but I'm sure it was amazing!

Only thing I can think of was the parking. I got there late and had to park a little ways away from the hotel.

The front desk person was very helpful and friendly in getting the reservations fixed. They did not have my booking.com reservation and he made lots of phone calls to try to find it. However, in the end I had to make a new reservation. I was lucky that the hotel had lots of availabilities.

Due to my issues with the booking.com reservation getting lost, I will probably go back to booking directly with the hotel like I have always done in the past. I do not fault the hotel for the reservation mix-up because it seemed to be a problem with booking.com information not getting sent to the hotel.