Winston-Salem Marriott

Honestly speaking and making things as simplistic as possible. Marriott has never failed with me when it comes to hospitality and taking care of their guests. I had a top floor city view this time and it was a beautiful site to catch the sunset one way while viewing a storm off to the distance in the other direction. Had reservations for dinner downstairs at Butcher and Bull. That was delicious, the Lamb chops were delicious as well as the Salmon. Great wine selection also. Overall great experience.

Only one minor issue, the door was sticking when trying to open to access the room. The lock may need to be repaired besides this and even with this being a minor issue to me personally, Marriott is still top notch.

The staff at the front desk were very helpful and friendly. The location was only about six blocks from the work location, which was nice. The parking was close. Just across the street and there was a covered walkway to get to it. The bed was super comfortable, and I LOVED the lavender pillow spray. That really made my night and I slept deeply regardless of the constant sound of the elevator going up and down.

The creamer for the coffee (located in the room), was coagulated. I didn't realize it until I had already put what would come out of the container into my coffee. Yuck. Regarding the shower, at home you're always going to have some mold and mildew build up because you're not cleaning the shower every single day likely. But when you travel (especially to a hotel like Marriot), you expect better. From about chest up, the shower was super clean (grout lines were clean). But from chest down, and especially closer to the floor, the grout lines were moldy. Some worse than others. There must be some kind of spray the staff can use that will remove that on a daily basis. It made me question the cleanliness of the floor I was standing on.

I enjoyed the short walk to the convention center. Clean rooms and comfort of the bed pillows and overall room Temps using climate controls.

I had purchased another night However when the maid service arrived I greeted them with a smile as we were still in room the maid rolled her eyes at me and acted very rudely. I tried to explain I had purchased an additional night and reserved over a month ago and already had my keys activated earlier to continue my stay. She was not happy I found this strange.

Great Stay! Comfortable & helpful staff. Checked out and the Flight was Cancelled for 3 Days due to Lightning Storms and I was able to extend my stay 3 more nights in that emergency sitaution! Lovely Extended Stay!

The Restaurant on site was not available after the Event I was there for finished on Sat night. There was no coffee & food to be had without leaving the Hotel. That I wish Microwave Coffee maker & a small fridge would have been offered. But the Restaurant was great during the Event from Sunday through Saturday evening

We booked a room for a big dance conference that is held each year. We left for our weekend (coming from Tennessee) with a huge winter storm heading that way. The hotel went above and beyond to help us out and even helped us with a late checkout and let us check out with a refund for the next two days that we had booked without charging us anything. They could've charged us for the room but instead did the right thing and helped us solve a problem to leave early to beat the winter storm and get back to Tennessee safely. They did this with no strings attached. Everyone that I knew at the conference that stayed at the Winston Salem Marriott had the same experience with their customer service. It is hard to find great customer service these days and they were above and beyond excellent!!

The staff was amazing. Despite being there during a tropical storm, they went out of their way to be helpful. Also, the food and service at the restaurant was some of the best I have ever experienced. everything was clean and well kept. I loved my comfy bed and beautiful shower. even the room temperature was perfect for me.

I had such a wonderful stay. The only thing I can think to improve would be desserts in restaurant.

The people were so nice and the hotel was centrally located to everything in town. The room was clean and the bed was comfy.

The refrigerator was tiny and doesn’t stay on. You have to hit a button every two hours to keep it running. I know this is likely a power-saving idea, but is very inconvenient if you won’t be in your room every two hours to keep it running to keep your food/beer cold.

The location is great - central to everything, and our room felt freshly renovated with clean, modern finishes and interesting design touches. The bed was comfortable, the shower was nice, and the staff was incredibly friendly.

I was fine but it needed to be ordered from a menu and paid for. Good though, -worth it.

For the cost of the room for one night, there should have been coffee available in the evening and in the morning. It's a deal breaker for me.

The staff from the moment that I dropped my car off at valet to when I checked out was amazing even when I needed a beer charged to my room after the bar closed

For the cost of the room there's no microwave in room and how am I going to warm up my burrito at 2:00 in the morning after drinking